Cqc Flashcards
What must every practice have according to the cqc?
Plans to move forward to best practice
What are the five main questions the CQC use to monitor and inspect?
Are they safe?
Are they effective?
Are they caring?
Are they responsive to people’s needs?
Are they well lead?
What is the cqc main duty?
To regulate and inspect
Who needs to be registered with the cqc?
The practice and a manager
When can the cqc visit?
Anytime
They can visit due to complaint and give one days notice or visit for a general inspection
What is cqc regulation 7?
Registration for a manager?
- dental governance
- state of purpose
What is cqc regulation 9?
Person centred care
- payment and charges
- quality assurance
What is cqc regulation 10?
Dignity and respect
- equal opportunities
- equality, diversity and human rights
What is cqc regulation 11?
Need for consent
- consent policy
- referral policy
What is cqc regulation 12?
Safe care and treatment
- NICE guidelines
- DBS check
- legionella
- HTM0105
What is cqc regulation 13?
Safeguarding
- adult And child safeguarding
- mental capacity
What is cqc regulation regulation 15?
Premises and equipment
- disability and discrimination act policy
- mercury spillage
- environmental
What is cqc regulation 16?
Receiving and acting on complaints
- complaints policy
- nhs complaints service
- private complaints service
What is cqc regulation 17?
Good governance
- audits
- data security policy
What is cqc regulation 18?
Staffing
- policies
- appraisals
- whistleblowing
- displaying
What is cqc regulation 19?
Fit and proper persons employed
- pre employment checks
- recruitment and selection policy
What is cqc regulation 20?
Requirement as to display of performance
Who picks the manager for the cqc?
The practice
What are the cqc there for?
1) to regulate and inspect
2) to contact
3) registration
4) guidance on care standards
5) notifications
What does guidance on care standards mean?
What the cqc look at when they inspect and monitor the dental service, and the requirements set out by government regulations (policy’s)
Registration:
You must register with us to carry on any of the activities we regulate. You also need to let us know if your registration details change.
Notifications:
You need to notify us about certain changes, events and incidents that affect your service or the people who use it.
Inspection and monitoring
Find out what information we’ll ask you to send us, what happens when we inspect and what you can expect to happen next.
What would you contact the cqc for?
1) report a concern about a service you work for
2) make a complaint about the cqc
3) any questions
Who would you contact if you were not happy with the outcome of your complaint?
Parliamentary and health service ombudsman
PHSO
