CPOA

Question 1

What are the 5 practices of Leadership?

Answer 1

M I C E E

MODEL THE WAY
INSPIRE A SHARED VISION
CHALLENGE THE PROCESS 
ENABLE OTHERS TO ACT
ENCOURAGE THE HEART

Question 2

3 Triggers for Feedback?

Answer 2

T R I

Truth
Relationship
Identity

Question 3

4 Step coaching model?

Answer 3

FOUNDATION
DIALOGUE
ACTION PLAN
FOLLOW THROUGH

Question 4

Goals should be:

Answer 4

S M A R T

SPECIFIC
MEASURABLE 
ACTION ORIENTED 
REALISTIC 
TIMELY

Question 5

What is subjective listening?

Answer 5

Listening through the filters of our own biases, opinions, interpretation & experiences

Question 6

What is objective listening?

Answer 6

Listening focused on facts & not influenced by personal feelings, interpretation & biases.

Question 7

What is Leadership?

Answer 7

Influencing others to achieve a common goal.

Question 8

4 Questions for interact behavior?

Answer 8

Does it have a negative impact on job

Does it prevents others from doing their job

Does it prevents you from doing your job

Is it a violation of unit or CG policy

Question 9

What is the Ethical Triangle?

Answer 9

C C R

CONSEQUENTIAL

CHARACTER

RULE-BASED

Question 10

4 Reasons for Performance Gap?

Answer 10

E R A W

EMERGENT PROBLEMS
ROLE CLARITY
ABILITY
WILLINGNESS

Question 11

Pink’s Internal Motivators?

Answer 11

A M P

AUTONOMY
MASTERY
PURPOSE

Question 12

What are the 4 DISC Styles?

Answer 12

D- Dominance (shape environment by overcoming)

I- Influence (shape through influencing people; Receptive & agreeable)

S- Steadiness (moderate pace calm & methodical)

C- Consciousness (accuracy & quality; logic focused)

Question 13

What is Feedback?

Answer 13

2 way communication occurs when receiver provides communicator with a response to the message

Question 14

MBTI Measures Preferences in what 4 areas?

Answer 14

E- Extroversion or I- Introversion
HOW WE GET FOCUS & ENERGY

S- Sensing or N- Intuition
HOW WE COLLECT INFORMATION

T- Thinking or F- Feeling
HOW WE MAKE DECISIONS

J- Judging or P- Perceiving
HOW WE ARE IN THE WORLD

Question 15

4 Stages of Group Development?

Answer 15

Forming-Little output gets done

Storming -Low output

Norming -moderate to high output

Performing-very high

Question 16

Group characteristics of Forming?

Answer 16

Uncertain

Tentative

Serious

Goals unclear

Question 17

What’s a Leader’s Task for a group in forming stage?

Answer 17

Give clear direction
Positive atmosphere
Get members acquainted
Assign simple tasks

Question 18

What are the Leaders task for a group that’s in the performing stage?

Answer 18

Inspire

Question 19

HOW do you facilitate a group in the forming stage?

Answer 19

Establish ground rules, set goals, teach

Question 20

What’s the Leaders task for a group that is in the Storming stage?

Answer 20

Open up conflict

Move towards negotiation and consensus

Get members to assume more responsibility

Question 21

What’s the Team Behavior in the Forming stage?

Answer 21

Talkative, Polite or anxious