CPC Flashcards
1.0
CONFIDENTIALITY
Tenet:
Interpreters adhere to standards of confidential communication.
1.1
CONFIDENTIALITY
Share assignment-related information only on a confidential and “as-needed” basis (e.g.,
supervisors, interpreter team members, members of the educational team, hiring entities).
1.2
CONFIDENTIALITY
Manage data, invoices, records, or other situational or consumer-specific information in a
manner consistent with maintaining consumer confidentiality (e.g., shredding, locked files).
1.3
CONFIDENTIALITY
Inform consumers when federal or state mandates require disclosure of confidential
information.
2.0
PROFESSIONALISM
Tenet:
Interpreters possess the professional skills and knowledge required for the specific interpret-
ing situation.
2.1
PROFESSIONALISM
Provide service delivery regardless of race, color, national origin, gender, religion, age, dis-
ability, sexual orientation, or any other factor.
2.2
PROFESSIONALISM
Assess consumer needs and the interpreting situation before and during the assignment and
make adjustments as needed.
2.3
PROFESSIONALISM
Render the message faithfully by conveying the content and spirit of what is being communi-
cated, using language most readily understood by consumers, and correcting errors discreetly
and expeditiously.
2.4
PROFESSIONALISM
Request support (e.g., certified deaf interpreters, team members, language facilitators) when needed to fully convey the message or to address exceptional communication challenges (e.g. cognitive disabilities, foreign sign language, emerging language ability, or lack of formal instruction or language).
2.5
PROFESSIONALISM
Refrain from providing counsel, advice, or personal opinions.
2.6
PROFESSIONALISM
Judiciously provide information or referral regarding available interpreting or community
resources without infringing upon consumers’ rights.
3.0
CONDUCT
Tenet:
Interpreters conduct themselves in a manner appropriate to the specific interpreting situation.
3.1
CONDUCT
Consult with appropriate persons regarding the interpreting situation to determine issues such
as placement and adaptations necessary to interpret effectively.
3.2
CONDUCT
Decline assignments or withdraw from the interpreting profession when not competent due to
physical, mental, or emotional factors.
3.3
CONDUCT
Avoid performing dual or conflicting roles in interdisciplinary (e.g. educational or mental
health teams) or other settings.
3.4
CONDUCT
Comply with established workplace codes of conduct, notify appropriate personnel if there is a
conflict with this Code of Professional Conduct, and actively seek resolution where warranted
3.5
CONDUCT
Conduct and present themselves in an unobtrusive manner and exercise care in choice of attire.
3.6
CONDUCT
Refrain from the use of mind-altering substances before or during the performance of duties.
3.7
CONDUCT
Disclose to parties involved any actual or perceived conflicts of interest
3.8
CONDUCT
Avoid actual or perceived conflicts of interest that might cause harm or interfere with the
effectiveness of interpreting services.
3.9
CONDUCT
Refrain from using confidential interpreted information for personal, monetary, or professional
gain.
3.10
CONDUCT
Refrain from using confidential interpreted information for the benefit of personal or pro-
fessional affiliations or entities.
4.0
RESPECT FOR CONSUMERS
Tenet:
Interpreters demonstrate respect for consumers.
4.1
Consider consumer requests or needs regarding language preferences, and render the mes- sage accordingly (interpreted or transliterated).
4.2
Approach consumers with a professional demeanor at all times.
4.3
Obtain the consent of consumers before bringing an intern to an assignment.
4.4
Facilitate communication access and equality, and support the full interaction and independ-
ence of consumers.
5.0
RESPECT FOR COLLEAGUES
Tenet:
Interpreters demonstrate respect for colleagues, interns and students of the profession.
5.1
RESPECT FOR COLLEAGUES
Maintain civility toward colleagues, interns, and students.
5.2
RESPECT FOR COLLEAGUES
Work cooperatively with team members through consultation before assignments regarding
logistics, providing professional and courteous assistance when asked and monitoring the
accuracy of the message while functioning in the role of the support interpreter.
5.3
RESPECT FOR COLLEAGUES
Approach colleagues privately to discuss and resolve breaches of ethical or professional
conduct through standard conflict resolution methods; file a formal grievance only after
such attempts have been unsuccessful or the breaches are harmful or habitual.
5.4
RESPECT FOR COLLEAGUES
Assist and encourage colleagues by sharing information and serving as mentors when
appropriate.
5.5
RESPECT FOR COLLEAGUES
Obtain the consent of colleagues before bringing an intern to an assignment
6.0
BUSINESS PRACTICES
Tenet:
Interpreters maintain ethical business practices.
6.1
BUSINESS PRACTICES
Accurately represent qualifications, such as certification, educational background, and expe-
rience, and provide documentation when requested.
6.2
BUSINESS PRACTICES
Honor professional commitments and terminate assignments only when fair and justifiable
grounds exist.
6.3
BUSINESS PRACTICES
Promote conditions that are conducive to effective communication, inform the parties
involved if such conditions do not exist, and seek appropriate remedies.
6.4
BUSINESS PRACTICES
Inform appropriate parties in a timely manner when delayed or unable to fulfill assignments.
6.5
BUSINESS PRACTICES
Reserve the option to decline or discontinue assignments if working conditions are not safe,
healthy, or conducive to interpreting.
6.6
BUSINESS PRACTICES
Refrain from harassment or coercion before, during, or after the provision of interpreting
services.
6.7
BUSINESS PRACTICES
Render pro bono services in a fair and reasonable manner.
6.8
BUSINESS PRACTICES
Charge fair and reasonable fees for the performance of interpreting services and arrange for
payment in a professional and judicious manner.
7.0
PROFESSIONAL DEVELOPMENT
Tenet:
Interpreters engage in professional development.
7.1
PROFESSIONAL DEVELOPMENT
Increase knowledge and strengthen skills through activities such as:
•pursuing higher education;
•attending workshops and conferences;
•seeking mentoring and supervision opportunities;
•participating in community events; and
•engaging in independent studies.
7.2
PROFESSIONAL DEVELOPMENT
Keep abreast of laws, policies, rules, and regulations that affect the profession.
