Controlling & Evaluating

Question 1

After strategies are set and plans are made, management’s primary task is to ensure that these plans are effectively carried out.

Answer 1

CONTROL FUNCTION OF MANAGEMENT

Question 2

The P-O-L-C-E Framework means

Answer 2

Planning
Organizing
Leading
Controlling and Evaluating

Question 3

is the process of assessing the organization’s progress toward accomplishing its goals; includes monitoring the implementation of a plan and correcting deviations from the plan

Answer 3

CONTROLLING

Question 4

WHY ARE CONTROLS NEEDED

Answer 4

To guard against undesirable behavior and to encourage desirable actions.

Question 5

WHAT IS GOOD CONTROL?

Answer 5

future oriented, multidimensional, achieves good performance, may not be economically desirable

Question 6

helps compare performance with a standard and to initiate corrective action.

Answer 6

Feedback information

Question 7

CONTROL TECHNIQUES

Answer 7

Budgetary Control
Non-budgetary Control Devices
Control of Specific Actions
Control of Results
Control of Personnel

Question 8

is the formulation of plans for a given future period expressed in financial terms.

Answer 8

Budgeting

Question 9

serve as yardsticks for measuring performance and facilitate comparisons across divisions, between levels in the organization, and from one time to another.

Answer 9

Budgets

Question 10

Non-budgetary Control Devices

Answer 10

Operational audit/internal audit
Milestone budgeting

Question 11

the regular and independent appraisal of the accounting, financial, and other operations of an enterprise by internal auditors

Answer 11

Operational audit/internal audit -

Question 12

are identifiable segments, and when a given segment is accomplished, its cost or other results can be determined

Answer 12

“milestones”

Question 13

involves an examination and verification of records and supporting documents.

Answer 13

AUDIT

Question 14

provides information about where the organization is with respect to what was planned or budgeted for.

Answer 14

budget audit

Question 15

might try to determine whether the figures reported are a reflection of actual performance.

Answer 15

Performance audit

Question 16

attempts to ensure that individuals perform (or do not perform) certain actions that are known to be desirable (or undesirable).

Answer 16

Control of Specific Actions

Question 17

can be accomplished by focusing on results accountability, holding employees responsible for certain results.

Answer 17

Control of Results

Question 18

emphasizes a reliance on the personnel involved to do what is best for the organization, and it provides assistance for them as necessary

Answer 18

Control of Personnel

Question 19

TYPES OF CONTROL

Answer 19

Proactivity (feedforward control)
Concurrent Controls
Feedback Controls
Behavioral controls
Outcome controls

Question 20

can be defined as the monitoring of problems in a way that provides their timely prevention, rather than after the fact reaction. * For instance: preventive maintenance equipment

Answer 20

Proactivity (feedforward control)

Question 21

• is the process of monitoring and adjusting ongoing organizational activities and processes.

Answer 21

Concurrent Controls

Question 22

Involve gathering information about a completed activity, evaluating that information, and taking steps to improve the similar activities in the future

Answer 22

Feedback Controls

Question 23

involve the direct evaluation of managerial and employee decision making, not the results of managerial decisions.

Answer 23

Behavioral controls

Question 24

are manifested by the result of the organization’s activities.

Answer 24

Outcome controls

Question 25

involves the management of a costs and expenses in relation to budgeted amounts.

Answer 25

Financial Control

Question 26

track aspects of the organization that are not immediately financial in nature but are expected to lead to positive performance outcomes.

Answer 26

Non-financial Controls

Question 27

It is named __________ because it implies the use of less resources (space, inventory, workers, etc.) than is normally used to produce comparable output.

Answer 27

LEAN CONTROL

Question 28

Refers to the process by which an organization influences its subunits and members to behave in ways that lead to the attainment of organizational goals and objectives

Answer 28

ORGANIZATIONAL CONTROL

Question 29

ORGANIZATIONAL CONTROL can be generally categorized as

Answer 29

Strategic controls
Management/operating controls

Question 30

make sure that the organization is going in the right direction

Answer 30

Strategic controls

Question 31

is concerned with the effective and successful execution of the strategy.

Answer 31

Management/operating controls

Question 32

address how well the work is performed and/or how accurate or how effective the final product is. It refers to accuracy, appearance, usefulness, or effectiveness.

Answer 32

QUALITY

Question 33

addresses how much work is produced

Answer 33

QUANTITY

Question 34

addresses how quickly, when or by what date the work is produced.

Answer 34

TIMELINESS

Question 35

addresses savings or working within a budget.

Answer 35

COST-EFFECTIVENESS

Question 36

are measures of the performance of the laboratory and its activities, such as projects, processes, products, or services

Answer 36

LABORATORY KEY PERFORMANCE INDICATORS (KPIs)

Question 37

CRITERIA FOR QUALITY INDICATORS SELECTION:

Answer 37

Validity
Reliability
Acceptability
Feasibility
Explicit Evidence Based

Question 38

It is “Improving oneself by learning of others.”

Answer 38

BENCHMARKING

Question 39

Levels Of Benchmarking

Answer 39

Internal benchmarking
Competitive benchmarking
Non-competitive benchmarking
World class benchmarking

Question 40

benchmarking: Analysis the performance and practices of best in class laboratories.

Answer 40

Competitive benchmarking

Question 41

benchmarking Within one’s organization.

Answer 41

Internal benchmarking

Question 42

Is learning something about a process a laboratory wants to improve by benchmarking

Answer 42

Non-competitive benchmarking

Question 43

benchmarking that is Ambitious and looking towards recognized leader.

Answer 43

World class benchmarking