Controlling

Question 1

What is controlling

Answer 1

THE PROCESS OF MONITORING PERFORMANCE AND TAKING ACTION TO ENSURE THE DESIRED RESULTS.

Question 2

CONTROL PROCESS

Answer 2

SET GOALS AND STANDARDS
MEASURE RESULTS
COMPARE RESULTS WITH EXPECTED STANDARDS
TAKE NECESSARY ACTION

Question 3

TYPES OF CONTROLS

Answer 3

PRELIMINARY (feedforward)
- Occur prior to work
CONCURRENT (steering)
- Happen while work is occurring
POSTACTION (feedback control)
- Occur after the work has taken place.

Question 4

Strategies

Answer 4

Internal control
Self administered
Requires trust between manager and employee
EXTERNAL CONTROL
Manager has control over the subordinate.
E.g. Performance appraisal, compensation, discipline