Control

Question 1

What are the steps in the control process?

Answer 1

1. Set targets.
2. Measure performance.
3. Compare actual vs expected.
4. Correct deviations.

Question 2

What is the Balanced Scorecard?

Answer 2

A tool to evaluate performance from Financial, Customer, Internal, and Innovation/Learning perspectives.

Question 3

What are input, process, and output measures?

Answer 3

1. Input measures: Resources used (e.g., labor, materials).
2. Process measures: Efficiency of operations.
3. Output measures: Results achieved (e.g., sales, quality).

Question 4

What are the five generic measures of performance?

Answer 4

Quality, Dependability, Speed, Flexibility, and Cost