Continuous Improvement Management

Question 1

Describe the principles of effective workplace organization.

Answer 1

-Share vision and Mission
-Efficient in meeting objectives
-Clear work processes
-Workplace safety culture

Question 2

Describe 4 benefits of continuous improvement concepts

Answer 2

Increase productivity
Improve quality
Lowered cost
Decrease delivery time

Question 3

Describe 3 types of performance indicators

Answer 3

-Lagging & leading data
- Quantative & Qualitative
- Financial & non-financial KPIs

Question 4

Describe the purpose of continuous improvement concepts

Answer 4

Is to bring gradual, ongoing improvement to product, services or processes through constant review, measurement & action

Question 5

Step 1 - full page
Step 2 -plan time table with grantt chart
Step3- establish present situation with the method of Observation , Audits and Data review .

Answer 5

Step4 -set target with smart goal method to reduce 20% of TA mc related to patient transfer within 7 weeks .

Question 6

Step5 - identify cause (s) with fishbone/ishikawa diagrame to identify the root cause .

Answer 6

Step6 - check cause with method of Observation , Audits and Check staff’s personnel file.

Question 7

Step 7: Propose solution use decision tree diagram and come out with the corrective measure and corrective activity . Then to select the best solution by using Decision matrix

Answer 7

Step8 - try solution with the task list plan .

Question 8

Step 10- obtain management approval
#presentation date 8/5/2024
#management approval 8/5/2024

Answer 8

Step9- check solution with describe by measured result and how they compared to the prediction and what you learn from cycle.

Question 9

Step12- review the Tangible benefit and Intangible benefit . Come out action plan for next cycle of the change .

Answer 9

Step11- implement solution after approved and roll-out on 28/3/2024