Consumer Rights

Question 1

List the 5 consumer rights:

Answer 1

1: The Right to choice.
2: The Right to Information
3: The Right to Safety
4: The Right to Redress
5: The Right to Quality

Question 2

Explain the Right to Choice:

Answer 2

This means having a wide variety of goods and services to choose from.

Question 3

Explain the Right to Information:

Answer 3

This means that information written on goods or about services must be true:

e.g. A chair is labelled ‘genuine leather’ therefore it must be.

Question 4

Explain the Right to Safety:

Answer 4

Goods and services must be safe for the consumer to use.

Question 5

Explain the Right to Redress:

Answer 5

The 3 R’s:

• Replace (e.g. New shoes)
• Refund ( money back)
• Repair (item is fixed free of charge)

Question 6

Explain the Right to Quality:

Answer 6

Goods must be fit for purpose and must be of merchantable quality.

Question 7

What is a monopoly?

Answer 7

A monopoly: is when only one company provide that good or service.