Consumer Responsibilities (RIGHTS) Flashcards
1
Q
List the 6 Consumer Responsibilities:
2012
A
1: Be well informed about goods and services.
2: Know their rights as consumers and understand consumer law.
3: Examine goods and services carefully.
4: Follow the instructions given when using + caring for the item.
5: Complain promptly if there is a problem.
6: Be environmentally aware when choosing products and services.
2
Q
Why do consumers need to be informed?
2009
A
- To make wise decisions
- To get value for money
- To understand the laws
- To be able to complain effectiy
3
Q
List some sources of consumer information:
A
1: Internet - (reviews)
2: Manufacturer leaflets/newspapers
3: Radio/Tv
4: Agencies - (e.g. CAI - the consumers association of Ireland)
