Consumer Rights Flashcards
What is a consumer
A consumer is a person who buys goods and services for there own use
How can you be a good consumer
- Shop around to compare quality and price
- Keep proof of purchase such as a receipt
What does the Sale of Goods and Supply of Services Act 1980 state
The goods must be…
1. Merchantable quality
2. Fit for purpose
3. As described
4. Correspond to sample
Services must be…
1. Carried out with care and attention
2. Carried out by someone with the necessary skills and qualifications
What does the Consumer Protection Act 2007 do
Protects consumers from false or misleading claims about products or services
1.Information on food labels:
2.Prices: must not be false or misleading
3.Anti-consumer practices: aggressive trade prices are illegal
4.Advertising: must not be misleading
What does the Competition and consumer protection commission do?
-Enforce product safety regulations and warn consumers about products that may be dangerous.
- provide information to consumers to help them make informed decisions.
-make sure that there is fair competition in Ireland. This law also has the power to investigate businesses that are breaking consumer and competition laws and to enforce these laws.
Name 2 benefits and risks to shopping online
BENEFITS
-open 24/7
-gives consumers more choice than the local high street.
RISKS
-consumers don’t get to examine or try on the goods before purchasing.
-ease of purchase can lead to impulse buying.
What is the Office of the Ombudsman
The OO examines complaints from people who feel they have been unfairly treated by a public body w.g the government
Outline 2 rights of consumers when shopping online
- online shoppers can have a cool off. That last 14 days. This means they can cancel the order. 
- Consumers have the right to redress refund replace or repair a faulty good.
Outline two reasons why consumer would purchase fair trade products
- Fair trade aims to improve workers working conditions.
- fair trade aims for workers to receive a decent wage. 
