consumer rights Flashcards
1
Q
what does Consumer Rights Act 2015 cover? [4]
A
-product quality
-returning goods
-repairs and replacements
-delivery rights
1
Q
give 2 ways how a business can treat their consumers unfairly.[2]
A
-by selling unsafe products
-by selling information about customers to other businesses without their permission (they could use cookies for explanation)
2
Q
what are consumer laws? [1]
A
laws which have been introduced to prevent businesses from treating their customers unfairly
