Consumer Protection Measures in Communications & Marketing

Question 1

___ is a list of phone numbers of consumers who do not want to be contacted by commercial telemarketers

Answer 1

National Do Not Call Registry

Question 2

Licensees are permitted to call consumers with whom they have an established business relationship with for up to ___ after the consumer’s last payment, purchase, or delivery.

Answer 2

18 months

Question 3

Licensees are permitted to call consumers with whom they have a(n) ___ with for up to 18 months.

Answer 3

established business relationship

Question 4

Licensees are permitted to call consumers who have submitted applications or made inquiries for up to ___ after the consumer submitted the inquiry/ application

Answer 4

3 months

Question 5

Licensees are permitted to call consumers who have ___ or ___ for up to 3 months after the fact.

Answer 5

submitted applications or made inquiries

Question 6

Brokerage companies must have a do-not-call policy even if…

Answer 6

they don’t engage in cold calling

Question 7

The ___ established requirements for sending commercial email, and establishes penalties for noncompliance

Answer 7

CAN-SPAM Act of 2003

Question 8

What does “CAN-SPAM” in CAN-SPAM Act of 2003 Act of 2003 stand for?

Answer 8

Controlling the Assault of Non-Solicited Pornography and Marketing

Question 9

The ___ gives consumers the right to have emailers (not just spammers) stop emailing them.

Answer 9

CAN-SPAM Act of 2003

Question 10

What consumer protection is relevant to telephone calls?

Answer 10

National Do Not Call Registry

Question 11

What consumer protection is relevant to emails?

Answer 11

CAN-SPAM Act

Question 12

What consumer protection is relevant to faxing?

Answer 12

Junk Fax Prevention Act

Question 13

The CAN-SPAM act prevents a licensee from giving a customer additional information about an existing agreement or conducting business as part of an existing agreement via email. True or false?

Answer 13

True

Question 14

The ___ targets email used to promote or advertise products and services offered for commercial purposes

Answer 14

CAN-SPAM Act

Question 15

The CAN-SPAM Act does not apply to ___ or ___ content.

Answer 15

Transactional or relationship content

Question 16

The CAN-SPAM act requires commercial emails include which 4 things?

Answer 16

1) Identify as an advertisement
2) Opt out option for email recipients
3) Physical address
4) Accurate domain name and email address of the senderTh

Question 17

The CAN-SPAM act prohibits ___ subject lines.

Answer 17

Deceptive

Question 18

The ___ imposes additional regulations on use of commercial email in Illinois

Answer 18

Electronic Mail Act

Question 19

The Junk Fax Prevention Act permits unsolicited fax advertisements only with the exception of…

Answer 19

an established business relationship

Question 20

A real estate licensee may not legally send an unsolicited commercial fax message without written ___ or without a(n) ____ with the recipient.

Answer 20

Consent or an established business relationship

Question 21

The Junk Fax Prevention Act requires that ___ information be available on the first page of the fax.

Answer 21

Opt-out

Question 22

The ___ prohibits unsolicited fax advertisements or solicitations.

Answer 22

Junk Fax Prevention Act of 2005

Question 23

The ___ imposes additional requirements over and above federal CAN-SPAM rules on senders of commercial email messages.

Answer 23

Electronic Mail Act