Consumer protection law

Question 1

genreal terms and conditions

Answer 1

are always invalid if they are unclear or uncromprehensible

Question 2

following organizations may sue an entrepreneur who uses clauses in violation of the KschG

Answer 2

WKÖ
Bundeskammer für Arbeiter und Angestellte
ÖGB
Verein für Konsumentenschutz

Question 3

Warranties

Answer 3

seller is liable for the asset having the agreed assumed qualities, they conform the description or sample, and can be used in linewith the nature of transaction to the concluded agreement

Question 4

periodicity of a warranty

Answer 4

a seller cannot shorten or exclude a warranty
genreally 2 years
for movable goods can be reduced to 1

Question 5

if the seller is required ro remedy or exchange a spefcidic good,

Answer 5

this must occur at the place of delivery or at the location of the item in question

Question 6

in case the item must be sent back for repairment

Answer 6

the entrepreneur must pay the costs

Question 7

Austrian distance selling act

Answer 7

deals with businesses concluded where the consumer and the entrepreneur are not physically present at the same time
Business concluded using exclusively distance selling tools

Question 8

consumer has the right to return to withdraw from contract

Answer 8

14 days after receiving the goods, without staying a cause or certain requirements

Question 9

seller has the right

Answer 9

to claim compensation for loss in value for the goods in question

Question 10

costs for return shipping

Answer 10

are carried out by the consumer, unless entrepreneur did not inform the consumer about that