consumer protection Flashcards
1
Q
consumer credit legislation
A
regulates credit card purchases, gives protection when enter a loan. sets out legislation covering : withdrawal rights, cooling off periods , credit file rights
2
Q
office of fair trading
A
responsible for protecting consumer interests throughout UK.
3
Q
financial services compensation scheme
A
pay compensation to customers if a firm is unable, free service
4
Q
financial ombudsem service
A
customers can contact them if they have complaints, free to use, established by government. bank does what they say
5
Q
financial conduct authority
A
aims to make sure financial markets work well.
