Communicating with customers

Question 1

Branch

Answer 1

Traditional form of banking. offers a personal service. access to all services. time consuming. restricted opening hours

Question 2

Online banking

Answer 2

quick, easy, access to wide range of services. however there are concerns over the security of using mobile applications and you need wifi to use the app.

Question 3

telephone banking

Answer 3

offers an ability to bank for people who dont have access to alternative methods
instant access to balance, instant transactions
limited features, may charge for call

Question 4

mobile banking

Answer 4

quick, easy, access cash and make payments

limited services, security concerns need latest technology

Question 5

postal banking

Answer 5

physical form of banking

slower, limit on features, many banks dont do it