Consultation

Question 1

J curve

Answer 1

Visualization of the impact of change on productivity. When change is introduced, there is typically a decrease in productivity and then a gradual return to or, ideally, a surpassing of previous levels of productivity

Question 2

Consultation

Answer 2

Providing guidance to organizational stakeholders; involves diagnosing problems or identifying opportunities, developing effective solutions, winning support for solutions, and implementing them effectively.

Question 3

SOAR analysis

Answer 3

Type of analysis in which a group identifies strengths, opportunities, aspirations, and results; a framework that combines fact finding with an organization’s goals and
desires, presenting an analysis of the organization’s actual state and how it will measure achievement.

Question 4

Multi-criteria decision analysis (MCDA)

Answer 4

Type of analysis in which a team determines critical characteristics of a successful decision and then uses a matrix to score each alternative and compare results

Question 5

Force-field analysis

Answer 5

Tool designed to analyze the forces favoring and opposing a particular change; a group identifies and weights factors that could influence an outcome in either a negative or positive manner according to their possible impact and then uses these factors to score different opportunities.