Conflict Resolution And Interpersonal Skills

Question 1

Interpersonal skills involve

Answer 1

Active listening

Negotiating skills

Assertiveness

Question 2

Conflict resolution strategies

Answer 2

Approaching conflict with a positive attitude

Focusing on the problem not the person

Listening to all opinions before making judgements

Demonstrating sensitivity to diverse individuals needs

Question 3

Causes of conflict

Answer 3

Different goals

Rivalries and personal ambitions

Avoidance of responsibility

Carelessness in job performance

Overlap in job responsibility

Group and personal stress

Prejudice

Misunderstandings

Question 4

Good ways for Conflict resolution and management

Answer 4

Active listening

Win win

Use assertive I messages

Mediation

Adjudication

Avoidance

Question 5

Types of conflict (depersonalized)

Answer 5

• stems from a difficult situation or problem
• rational resolution without emotion is possible
• can become personalized if individuals are invested

Question 6

Types of conflict ( personalized)

Answer 6

• when people are in opposition to each other
• emotional reactions and feelings arise
• may cause unproductive work environment

Question 7

Types of conflict (intrapersonal)

Answer 7

Internal conflict or having to make tough decisions on your own

Question 8

Types of conflict(interpersonal)

Answer 8

Conflict between 2 or more people who hold opposing views

Question 9

Types of conflict (intra group)

Answer 9

Conflic within groups of friends together with different opinions

Question 10

Types of conflict( inter group)

Answer 10

When entire groups are in conflict with each other