Conflict & Resistance Flashcards
1
Q
Perspectives on control
A
- Unitarian
- Pluralist
- Critical
2
Q
Two aspects of control
A
- Order, predictability, reliability
2. Coercion, domination, manipulation
3
Q
Changing nature of control
A
Traditional ‘structural’ control (legitimate authority) towards Cultural ‘emotive’ control (hidden authority)
4
Q
Conflict can be…
A
- manifest or latent
- perceived, felt or enacted
- passive or overt
- productive (change)
- complex
- ritualized or everyday
5
Q
Factors that shape & encourage conflict
A
- scarcity of resources
- departmentalization
- dependencies
- status differentials
6
Q
Responding to conflict
A
- Structural
- Behavioral
- Perceptual/Attitudinal
7
Q
Avoiding conflict
A
- avoiding decision-making
- reducing responsibility
- defending turf
- these could also create more conflict
8
Q
Social Identity Theory (unspoken conflict)
A
We favour and value our in-group (and their members) more highly than the out-groups
- Exclusionary: tend to choose people like us
9
Q
Methods of resistance
A
- theft (time/goods)
- Burawoy (1979)
- distancing and sticking to own beliefs
- following rules ‘verbatim’
- lying, sabotage, fun
10
Q
Resistance as form of consent
A
Resistance that doesn’t disrupt the organization
- helps workers stay motivated and happy
11
Q
Why do we resist?
A
- protect our dignity
- achieve perceived fairness
- make work engaging and meaningful
12
Q
We resist in terms of…
A
- own beliefs
- identity
- distancing
13
Q
Collective resistance
A
- unofficial groups subvert official
- restricting output
- organized fiddles (e.g. Townsend)
