Conflict Reaolution Flashcards
What are the sources of conflict
Time money and possession
Define conflict
A disagreement between two or more people or two or more choices
What’s the difference between intrapersonal and interpersonal
Intrapersonal is a conflict with any person and interpersonal is a conflict with two or more people
What’s the difference between intragroup and intergroup
Intragroup is conflict with people who are in the same group and intergroup is conflict that occurs between two or more groups
What’s the three conflict response styles
Confrontation avoidance and resolution
What is Hidden anger
Anger that is not recognized
What is the mother bear syndrome
Someone who will take your side whether you were right or wrong
What is hostility
A feeling of ill will or antagonism
What is passive aggressive behavior
The periods of being pleasant and cooperative on the outside while feeling angry and hostile on the inside
What is an I message
A statement that state a specific behavior or event that affects that behavior/event had on the individual. States feelings and results and keeping it on yourself
What are 10 resolution skills
Remain calm, set the tone, define the conflict, take responsibility for personal action, use I message, listen to others, List/evaluate situations, agree to a solution, follow the agreement,ask for assistance
Explain what peer mediation is
Process used to resolve conflicts between peers in the safe, legal, respectful, and non-violent manner
What is confrontation
A person attempts to settle a disagreement in a hostile, defiant, an aggressive manner
What is avoidance
Response style in which a person denies there is a conflict in the temps to please others usually at their own expense
What is resolution
A person who uses conflict resolution skills to solve disagreements in a healthy,safe, legal, respectful, and non-violent manner
