Conflict (NEED) Flashcards
When does conflict arise in the workplace?
When employees and management disagree over wages, working conditions or management practices.
What are some sources of conflict?
Working conditions, job security, safety and health issues and unfair practices.
What are employer strategies to handle conflict?
Lockout and Scab Labour
What is lockout as an employer strategy to handle conflict?
Prevents employees from entering the workplace until the issue is solved
What is scab labour as an employer strategy to handle conflict?
Management or temporary workers replace employees to keep operations running, which forces workers to return or lose pay
What are some employee strategies to handle conflict?
Strike action, sick out and work to rule
What is strike action as an employee strategy to handle conflict?
Refusing to work by staying outside or doing nothing
What is work to rule as an employee strategy to handle conflict?
When employees only do tasks explicitly stated in the jobs requirements, slowing down production
What is sick out as an employee strategy to handle conflict?
Calling in sick or getting medical leave to reduce the workforce
When are conflict resolution strategies used?
When conflict arises between management and employees
What are the methods of conflict resolution?
Arbitration, Industrial Court, Minister of Labour and Chief Labour Officer
What is arbitration as a method of conflict resolution?
A neutral third party settles the dispute.
What is industrial court as a method of conflict resolution?
A legal court providing binding decisions for both parties
What is minister of labour as a method of conflict resolution?
Steps in if the chief Labour officer cannot resolve the issue
What is chief labour officer as a method of conflict resolution?
Attempts to resolve the conflict through mutual agreement
