Conflict avoidance, management and dispute resolution procedures Flashcards
1
Q
Why is it important to stay impartial throughout an instruction?
A
2
Q
Can you give me an example of where you have managed a conflict of interest?
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3
Q
What do you consider a conflict of interest?
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4
Q
Where would you go if you are unsure whehter there is a conflcit or not?
A
5
Q
Can you give me examples of the alternative dispute resolution service available?
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6
Q
What ADR does your firm utilise within the complaints handling procedure?
A
7
Q
Can you give me an example of where you have negotiated effectively?
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8
Q
What are the differences between an arbitrator and an independent expert?
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9
Q
What is an expert witness?
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10
Q
What is an advocate?
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11
Q
What is a complaint?
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12
Q
A