Client care Flashcards
What is Avison Young’s Complaint handling procedure?
What should be included within the terms of engagement?
What is a service level agreement?
What examples of client industry standards do you have to abide by?
What is it meant by duty of care
What are the RICS timescales for complaints handling?
Can you give me an example of a complaint that you have dealt with and how you went about doing this?
What does client care mean to you?
How does understanding a client’s business objectives tie in with client care?
Can you give me an example of when you have demonstrated client care?
What different types of reporting do you give to different clients?
What if your clients demands are too high? Juggling client expectations. i.e how do you ensure all clients are looked after?
How do you estimate fees for a job?
