Conflict avoidance, management and dispute resolution procedures Flashcards
How do you approach conflict avoidance and dispute resolution in construction?
I follow the RICS Guidance Note, emphasizing clarity in contract documentation, efficient record-keeping, audit trails, effective management, and regular reporting.
What is the RICS Guidance Note on Conflict Avoidance and Dispute Resolution in Construction
If there is something that you arent sure about and want to make sure you comply with RICS what should you do?
For the most accurate and up-to-date information, I recommend checking the official RICS website or contacting RICS directly to inquire about any recent publications or guidance notes on conflict avoidance and dispute resolution in construction.
What do i personally do for conflict avoidance and dispute resolution ?
by maintaining clarity in contract documentation, efficient record-keeping, audit trails, effective management, and regular reporting.
What is the significance of conflict prevention ?
Conflict prevention is crucial for fostering positive stakeholder relationships, and I achieve this through transparent communication and ensuring parties understand their roles and responsibilities throughout a project.
What are the three primary dispute resolution processes you are acquainted with?
The three pillars of dispute resolution processes I am acquainted with are negotiation, mediation or conciliation, and adjudication.
What is negotiation in dispute resolution?
Negotiation in dispute resolution is a process where parties involved in a conflict engage in discussions and exchanges to reach a mutual agreement or settlement without the need for formal intervention or third-party decision-making.
What is Mediation in dispute resolution?
Mediation in dispute resolution is a facilitated and structured process where an impartial third party, known as the mediator, helps conflicting parties communicate, identify issues, and work towards a mutually acceptable resolution.
What is adjudication in dispute resolution?
Adjudication in dispute resolution is a formal, legally binding process where an independent third party, known as the adjudicator, makes a decision on a dispute between parties, typically within a specific timeframe, based on the information presented to them.
Name some different forms of Alternative Dispute Resolution?
- Mediation.
- Conciliation.
- Negotiation.
Name some formal methods of dispute resolution?
- Arbitration.
- Litigation.
- Adjudication.
What would your considerations be prior to selecting a form of dispute resolution?
- The cost of dispute resolution in proportion to the claim being sought.
- The timescales involved.
- The impact on business relationships and reputation.
What is Conciliation?
- This dispute resolution process is similar to mediation and relies on an independent third party to aid reaching an agreement.
Tell me more about Conciliators
- The conciliator has no authority to seek evidence or call witnesses.
- Conciliators are not able to make binding decisions.
- The conciliators’ role is to act primarily as the messenger and to encourage diplomacy.
What is Mediation?
This is an alternative form of dispute resolution and relies on bringing in an impartial third party to mediate and guide a decision.
What does median encourage ?
Mediation encourages the coming together of parties and reaching an agreement.
Tell me more about the mediators role?
- The mediator tries to encourage a coming together of parties in order to facilitate a decision as opposed to acting only as a messenger which is the key differentiator between mediation and conciliation.
What is dispute resolution?
- Actions and processes taken to resolve contractual disagreements between parties.
What is negotiation?
- Negotiation is where the parties reach an agreement through an informal private or facilitated discussion.
- Both parties will agree to settle the dispute either at a high level or in detail and agree to be bound by this settlement.
What could indicate the success of a negotiation on a final account?
- Both parties are satisfied with the outcome and feel that a fair and reasonable compromise was reached.
- A partnering approach is adopted with both parties feeling as though their long-term relationships and reputations have been maintained.
What is your most successful negotiation?
o Explain how you prepared for example did you hold a meeting with the client or your team internally before the main negotiation.
o Explain the non-negotiable items and items that you conceded on and how these were decided.
o Talk the assessors through the end outcome and how did you ensure this was positive for not just the client but the project and wider team for example adoption of a partnering, long term
approach.
What is adjudication?
- Adjudication is a statutory form of dispute resolution procedure available in the United Kingdom.
- Adjudication relies on an independent third party who considers the claims of both parties.
- A binding decision is made by the adjudicator which can be appealed either through litigation or
arbitration.
What enforces the requirement for a building contract to contain
provisions for adjudication?
- The Housing grants, Construction and Regeneration Act 1996 (Construction Act).
Which contracts does adjudication apply to?
- It applies to all construction contracts entered into after the act commenced within England, Scotland
and Wales.