Conflict avoidance, management and dispute resolution procedures - Level 1 Flashcards

1
Q

Common causes of disputes

A
Errors in contracts
Poor communication
Money 
Delays 
Valuation appeals
Complaints
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2
Q

Methods of dispute avoidance

A
  • Negotiation
  • Risk management
  • Early warning signs
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3
Q

What is Negotiation?

A
  • Process whereby the parties work out between them how to resolve any issue
  • Power to settle dispute rests with the parties. ​
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4
Q

What is Mediation

A
  • confidential process
  • parties in dispute invite a neutral individual to facilitate negotiations
  • View to achieving a resolution of their dispute.
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5
Q

Adv/ Dis to Mediation

A

Advantages:​

  • preserving business relationships
  • speed
  • cheaper
  • confidential

Disadvantages ​
– Concern that an important aspect of their case may be disclosed during mediation
- non-binding
- party costs – if solution not reached money may be wasted before proceeding to more formal dispute resolution.

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6
Q

Arbitration

A
  • legal proceeding under the Arbitration Acts
  • arbitrator reaches a decision on the basis of evidence put before him
  • sometimes at a formal hearing
  • arbitrator’s decision is enforceable
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7
Q

Adv/ Dis of Arbitration

A

Advantages ​

  • BINDING – arbitration results in a binding award
  • CONFIDENTIALITY ​
  • EXPERTISE – parties may be able to agree the expertise ​
  • FLEXIBILITY - can take many forms; ​
  • PARTY COSTS – arbitrator has power to award costs (successful party can recover costs)

Disadvantages ​

  • COST– can be a costly process.​
  • RELATIONSHIPS– adversarial nature of arbitration
  • JOINDER OF PROCEEDINGS – relatively little statutory power to consolidate the actions into one arbitration​
  • SPEED– can be a slow process.
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8
Q

What is Adjudication?

A
  • Adjudicator assesses evidence presented by the parties
  • Reaches legally binding decision
  • Unless it is referred to arbitration or the courts, or is settled between the parties themselves.
  • Most cases - final resolution achieved when adjudicator has reached decision.​
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9
Q

Adv/Dis of Adjudication

A

Advantages ​

  • BINDING - legally binding until dispute is determined by legal proceedings (arbitration)
  • CONFIDENTIALITY - unless enforcement proceedings are commenced, the process should remain confidential ​
  • EXPERTISE - adjudicator selected for his expertise​
  • FLEXIBILITY - adjudicator has some flexibility
  • PARTY COSTS - unless the parties agree otherwise, the adjudicator has no power to award party costs.
  • SPEED - at which a binding (albeit temporarily) decision can be obtained​

Disadvantages ​

  • COST - parties have to bear their own costs even if they are successful​
  • RELATIONSHIP - adversarial nature = damage
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10
Q

Difference between Arbitration and Adjudication

A
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11
Q

What are Dispute Resolution Boards?

A

Involves a board of individuals that resolves disputes on construction projects​

Mainly used for large construction projects

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12
Q

What is Independent Expert determination?

A
  • independent expert is appointed by the two parties to give an expert opinion on the matter to be decided.
  • expert may have regard to evidence submitted or may have a hearing and adopt what they consider to be the most appropriate procedure.
  • expert’s decision is not enforceable directly by the courts and they are liable for action for negligence.
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13
Q

Adv/Dis of Independent Expert determination​

A

Advantages​

  • BINDING- expert’s determination is binding ​
  • CONFIDENTIAL - expert determination should remain confidential in the majority of cases​
  • Expertise – expert will have been selected for his Expertise. Expert not restricted to only deciding which party’s case he prefers and can use expertise to reach an alternative conclusion​
  • Flexibility – the parties can agree the procedure to be adopted​
  • Speed – conducted relatively quickly, particularly when compared to litigation.​

​Disadvantages ​

  • Binding – no appeal against it. Parties may have no redress even if the expert has made an error of fact or law​
  • Relationships – relationships may be damaged.​

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14
Q

What is Professional Arbitration on Court Terms?

A
  • PACT
  • PACT is a scheme offered by RICS and the Law Society for the resolution of lease renewal disputes.
  • intended to give landlords and tenants an opportunity to have the terms and rent payable under their new lease decided by a surveyor or solicitor acting as either an arbitrator or independent expert determiner.
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15
Q

Advs/Dis of Professional Arbitration on Court Terms PACT

A

Advantages ​
Binding – PACT decisions are binding on the parties​
Confidentiality – the PACT scheme should remain confidential in the majority of cases​
Cost – the cost of the PACT scheme is likely to be lower than having the matter decided in court​
Expertise – the PACT professional will have been selected for his or her knowledge and expertise
Speed – the PACT scheme is usually quicker process than court proceedings.​

Disadvantages ​
Court involvement – the PACT scheme still requires the court to be involved at commencement in order to agree a stay of proceedings, thereby adding​

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16
Q

What is The Property Ombudsman Service​?

A
  • provides consumers and property agents with an alternative dispute resolution service
  • resolutions are designed to achieve a full and final settlement of the dispute and all claims made by either party.
17
Q

What is Valuation Tribunal?

A

The tribunal is independent of government and will listen to both sides of the argument before making a decision.

Cases you can apply for:

  • Rent increases
  • Leasehold enfranchisement
18
Q

What is the Lower Tier Tribunal?

A

Handles applications, appeals and references relating to disputes over property and land.

Including:

  • rent increases
  • leasehold disputes
19
Q

What is litigation?

A

This is the process of parties taking legal action through the Courts, defined by the Civil Procedure Rules.

20
Q

What do you understand to be the difference between an arbitrator and an independent expert?

A

What do you understand to be the difference between an arbitrator and an independent expert?​

An arbitration is a legal proceeding and the arbitrator reaches a decision on the basis of evidence put before him/her, sometimes at a formal hearing. An independent expert is jointly appointed by the parties and carries out the work in the usual way in order to give an expert opinion.​

The arbitrators decision is enforceable as if it were a judgment of the court. Although the arbitrator is not liable for negligence the court can set the judgment aside on the grounds of misconduct. An independent experts decision is not enforceable directly by the courts and they are not liable for negligence.​

21
Q

What types of dispute have you come across in your experience and how have these been resolved?

A