Communication and Negotiation - Level 2 Flashcards

1
Q

What makes a successful negotiation?

A
  1. preparation and collating supporting documents
  2. Each party gets chance to present their case
  3. Identify bargaining positions
  4. Agree and confirm decisions and action points for action party.
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2
Q

What do you think about email communication?

A

The email has the same legal value as a letter and agreements.

We must be very careful to the content and forms of email communication.

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3
Q

Give an example of a difficult negotiation

A

Covid - access

Tenants

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4
Q

Give an example of oral communication skills

A

Calling estate agents

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5
Q

Give an example of how you have effectively communicated with a client?

A

Covid booking

Advising NBS job will be outside SLA

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6
Q

When would you informally communicate?

A

Never.

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7
Q

Seven C’s of communication

A
  1. Completeness
  2. Conciseness
  3. Consideration
  4. Concreteness
  5. Courtesy
  6. Clearness
  7. Correctness
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8
Q

Methods of communication

A

Written

Graphic ​

Verbal

Non-verbal

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9
Q

What are the barriers to effective communication?

A

Verbal

Jargon/technical language

Emotional/cultural barriers​

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10
Q

What is Negotiation?

A

Negotiation is the process of joint decision making through back and forth communication to resolve opposing interests and reach agreement.​

It is the first step of conflict avoidance.

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11
Q

What are different negotiating styles?

A

Competing
Collaborating
Compromising
Accommodating

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12
Q

What are the stages to negotiating?

A
  • Preparation.​
  • Exchange.​
  • Bargain.​
  • Agreement/Implementation.
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13
Q

What barriers to effective communication have you come across?

A
  • Language

- Use of Jargon

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14
Q

Tell me about your negotiating style.

A
  • Compromise – attempt to reach a mutually agreeable solution for both parties.
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15
Q

Why is negotiation important?

A
  • First step in conflict avoidance
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16
Q

What can be a barrier to negotiating effectively?

A
  • Jargon/technical language
  • Poor listing skills
  • Differences in perception
17
Q

What do RICS set out as best practice for the use of social media?

A
  • When RICS is more likely to start investigations into posts
  • RICS may take disciplinary action in the most serious cases in order to protect the public and the reputation of the profession.
18
Q

What RICS guidance is this best practice set out within?

A
  • Use of social media: guidance for RICS members 2021