Communication and Negotiation - Level 2 Flashcards
What makes a successful negotiation?
- preparation and collating supporting documents
- Each party gets chance to present their case
- Identify bargaining positions
- Agree and confirm decisions and action points for action party.
What do you think about email communication?
The email has the same legal value as a letter and agreements.
We must be very careful to the content and forms of email communication.
Give an example of a difficult negotiation
Covid - access
Tenants
Give an example of oral communication skills
Calling estate agents
Give an example of how you have effectively communicated with a client?
Covid booking
Advising NBS job will be outside SLA
When would you informally communicate?
Never.
Seven C’s of communication
- Completeness
- Conciseness
- Consideration
- Concreteness
- Courtesy
- Clearness
- Correctness
Methods of communication
Written
Graphic
Verbal
Non-verbal
What are the barriers to effective communication?
Verbal
Jargon/technical language
Emotional/cultural barriers
What is Negotiation?
Negotiation is the process of joint decision making through back and forth communication to resolve opposing interests and reach agreement.
It is the first step of conflict avoidance.
What are different negotiating styles?
Competing
Collaborating
Compromising
Accommodating
What are the stages to negotiating?
- Preparation.
- Exchange.
- Bargain.
- Agreement/Implementation.
What barriers to effective communication have you come across?
- Language
- Use of Jargon
Tell me about your negotiating style.
- Compromise – attempt to reach a mutually agreeable solution for both parties.
Why is negotiation important?
- First step in conflict avoidance
What can be a barrier to negotiating effectively?
- Jargon/technical language
- Poor listing skills
- Differences in perception
What do RICS set out as best practice for the use of social media?
- When RICS is more likely to start investigations into posts
- RICS may take disciplinary action in the most serious cases in order to protect the public and the reputation of the profession.
What RICS guidance is this best practice set out within?
- Use of social media: guidance for RICS members 2021
