Conflict Flashcards
What is conflict?
Conflict is a process that begins when one party perceives that another party has negatively affected or is about to negatively affect something that the first party cares about
What is functional conflict ?
Conflict that supports the goals of the group and improves its performance (constructive)
What is dysfunctional conflict
Conflict that hinders a groups performance (de constructive)
What are psychological responses to conflict
Inattentiveness at other things
Lack of interest in work
Job dissatisfaction
Work anxiety
Estrangement or alienation
Frustration
What are behavioural responses to conflict ?
Excessive smoking
Alcoholism
Under/ over eating
Agression
Work sabotage
Decreased communication
Resisting influence attempts
What are physiological responses to conflict ?
Pelvic ulcers
Respiratory problems
Hypertension
Headaches
Coronary problems
Sleep disruption
Shallow breathing
Clenched posture
What are the two types of conflict manifestation?
Covert
And
Ouvert
Why is ouvert manifestation?
Industrial action eg strike / lockout / work to rule/ sit in / sick out / go slow
What is covert manifestation?
Staff turnover or attrition, absenteeism, poor engagement , poor motivation, poor work quality / performance, fraud
What are Thomas 5 approaches to conflict resolution?
Competition
Collaboration
Avoiding
Accommodating
Compromising
What are the internal ways of conflict resolution?
Collective bargaining
Grievance procedure
Mediation (internal or external)
What are external ways of conflict resolution?
Conciliation
Arbitration
Conflict coaching
What are functional outcomes of conflict ?
Conflict is constructive if
- improves quality of decision making
- stimulates creativity and innovation
- encourages interest and curiosity
- provides medium to surface problems
- fosters self- evaluation and change
Conflict is anidote to groupthink
What are dysfunctional conflict outcomes ?
Uncontrolled conflict results in:
- poor communication
- reduced information sharing
- reduced group cohesiveness
- subordination of group goals
- in group fight
- reduced morale
