Concepts

Question 1

Change is not a single event, but a transitional process with multiple and varied events supporting the objective of moving an organization and its stakeholders from current to future state

Answer 1

Change is a process

Question 2

Relationship to strategic planning

Answer 2

Strategic vision established a vision and its component activities determine the future state and ongoing org changes required to successfully operationalize and sustain it.
CM drives individual and collective adoption, thus ensuring achievement of expected benefits and return on investment

Question 3

Types of org change

Answer 3

Types are infinite. Change definition must be based on analysis of variables, like technological complexity, number and type of impacted data, degree of change, workforce adjustments

Question 4

Pm and Cm are complimentary yet distinct disciplines that may overlap during delivery. Often interdependent.
-degree of overlap and interdependency vary based on org structure, type of change, methods, competency, and capability maturity

Answer 4

Relationship to PM

Question 5

Change is managed at individual and org level. CM facilitates the transition to sustain future state

• individual behavior change is essential to achieve objective and orgs ROI
• identify measures of accountability

Answer 5

Org change and individual change

Question 6

Role: individual responsible for coordinating, applying, and tracking change management tools or activities. This individual is not responsible or accountable for the change strategy.

Answer 6

Change management practitioner

Question 7

Role: group of individuals who facilitate change activities to design, analyze, develop, and enable the org to own and drive adoption. They ensure activities are completed, feedback is gathered, training is conducted, and communications are delivered.

Answer 7

Change management team

Question 8

Role: individual accountable and responsible for the change strategy, assesses the change, outlines the plan, and implements CM. Direct day to day control over the Cm team, schedule. Resources, and budget. Primary liaison to change sponsor, PM, leadership, and stakeholders.

Answer 8

Change Management Lead

Question 9

Role: individual or group in the org accountable for realization of benefits of a change. Defines and champions change goals, scope, and definition of success. Influences peers and senior leaders to gain support. This role has ultimate decision-making and funding authority

Answer 9

Sponsor

Question 10

Role: functional or social leaders, middle management, and smes from different areas in the org who are trusted for their insight of the company. May be selected for network and influence over others. They model the required behaviors, provide feedback, and actively engage with others around change.

Answer 10

Change agents