CompTIA A+ 220-901: Practice Exam Flashcards

1
Q

A technician needs to run a diagnostic DVD on a laptop running Windows 8.1. After setting the boot order in the UEFI BIOS to the internal DVD-RW drive, the laptop still boots into Windows. Which of the following settings needs to be adjusted in order for the laptop to boot from the DVD-RW drive?

A. TPM
B. Virtualization
C. Secure boot
D. UEFI BIOS password

A

C. Secure boot

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2
Q

A technician connects a second monitor to a desktop. It is physically located to the right of the existing monitor, but the mouse pointer can only get to the second monitor by moving to the left edge of the screen of the first monitor. Which of following display settings needs to be adjusted to get the pointer to move with the physical placement of the monitor?

A. Scaling
B. Rotation
C. Position
D. Resolution

A

C. Position

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3
Q

Which of the following types of cables are MOST likely to be used to connect to an external hard drive? (Select TWO).

A. Molex
B. SPDIF
C. eSATA
D. HDMI
E. USB 3.0
F. CAT6e

A

C. eSATA
E. USB 3.0

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4
Q

A customer is building a high-end gaming PC and is seeking an appropriate power supply unit. Which of the following feature-sets of a power supply should be installed? (Select THREE).

A. Mini-ITX form factor
B. High number of connectors
C. 24-pin main connector
D. 20-pin main connector
E. 350-450 watts of power
F. Dual 12v rails

A

B. High number of connectors
C. 24-pin main connector
F. Dual 12v rails

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5
Q

Which of the following is required during the installation of a digitizer?

A. Must be connected to the Internet
B. Must be cleaned
C. Must have the latest software installed
D. Must be calibrated

A

D. Must be calibrated

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6
Q

A technician is troubleshooting an expansion card in a computer that allows the computer to receive faxes over a VoIP line. The line connected to the expansion card is MOST likely which of the following cable types?

A. Coaxial
B. CAT3
C. CAT6
D. Multi-mode fiber
E. Single-mode fiber

A

C. CAT6

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7
Q

For which of the following types of printers should a technician obtain a maintenance kit containing a fuser, transfer roller, and pickup rollers?

A. Thermal
B. Impact
C. Inkjet
D. Laser

A

D. Laser

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8
Q

Which of the following cable connection types is an example of a mini DIN?

A. BNC
B. PS/2
C. RCA
D. DB9

A

B. PS/2

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9
Q

A customer wants a computer for performing a single-threaded task as quickly as possible. Which of the following CPU characteristics is the MOST important?

A. Clock speed
B. Hyper-threading
C. Fan speed
D. Number of cores

A

A. Clock speed

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10
Q

Which of the following display technologies provides the BEST range of visible colors?

A. CRT
B. LCD
C. Plasma
D. OLED

A

D. OLED

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11
Q

A customer wants to transfer data from the DVR to a DVD. Which of the following should be used on a workstation in order to extract the data for archiving?

A. Optical drive
B. Capture card
C. Thunderbolt
D. External storage

A

B. Capture card

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12
Q

A small workgroup inherits a second-hand printer without networking capabilities. Which of the following is the BEST method of sharing this resource among the workgroup?

A. Connect the printer to a Bluetooth adapter in order for the users to print
B. Connect the printer by using the onboard Infrared port
C. Connect the printer to a user’s workstation and share the device
D. Connect the printer to a parallel switch box

A

C. Connect the printer to a user’s workstation and share the device

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13
Q

A technician is building a new PC and notices that it has 8 DIMM sockets labeled 0 through 7. Four are white and four are blue. Which of the following should the technician do FIRST?

A. Install the memory in the four white slots
B. Install the memory in the four blue slots
C. Consult the motherboard documentation
D. Install the memory in slots 0 through 3
E. Fill all slots with memory

A

C. Consult the motherboard documentation

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14
Q

A user wants to reduce the amount of paper consumed on a multi-function printer. Which of the following settings should be configured to achieve this outcome?

A. Orientation
B. Duplex
C. Collate
D. Economy ink

A

B. Duplex

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15
Q

A technician upgrades an older computer to Windows 8. The computer is running unusually slow, but the hardware has no problems and is adequate for the OS. Which of the following is the MOST likely solution?

A. Change the boot sequence
B. Switch the BIOS to UEFI
C. Defragment the hard drive
D. Enable virtualization

A

C. Defragment the hard drive

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16
Q

Which of the following types of expansion slots is MOST frequently found in blade servers?

A. PCIe
B. PCI
C. PCI-X
D. miniPCI

A

C. PCI-X

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17
Q

A user wants to extend a PC’s capacity by connecting external devices. Which of the following connectors will allow the user to accomplish this? (Select TWO).

A. eSATA
B. IEEE 1394
C. SATA
D. EIDE
E. IDE

A

A. eSATA
B. IEEE 1394

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18
Q

Which of the following memory types is primarily used in laptops?

A. SDRAM
B. DDR2
C. ECC
D. SODIMM

A

D. SODIMM

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19
Q

A small company needs to print several color copies of the same contract to go to various departments and customers. Which of the following printers will be the QUICKEST?

A. 3D printing
B. Thermal printing
C. Impact printing
D. Laser printing

A

D. Laser printing

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20
Q

A computer technician is responding to a call about a printer that is causing streaks to appear on every printout. Which of the following is the MOST likely cause?

A. Duplex unit
B. Toner cartridge
C. Imaging drum
D. Pickup rollers

A

C. Imaging drum

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21
Q

Which of the following adapters converts an analog signal to a digital signal?

A. S-Video to RCA
B. HDMI to VGA
C. VGA to DVI-D
D. DVI-D to HDMI

A

C. VGA to DVI-D

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22
Q

Which of the following MUST be the same when replacing a hard drive in a laptop?

A. The interface type of the existing drive
B. The speed of the new drive
C. The total data capacity of the PC
D. The cache size of the new drive

A

A. The interface type of the existing drive

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23
Q

A technician replaces a defective 250GB hard drive in a desktop with a 2TB hard drive. After installation, the computer detects the new 2TB drive as a 250GB drive. Which of the following should the technician do to fix this issue?

A. Reinstall the drive
B. Patch the OS
C. Upgrade the driver
D. Flash the BIOS

A

D. Flash the BIOS

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24
Q

Which of the following RAM types can continue working if there is corrupt data?

A. Non-parity
B. Dual channel
C. Buffered
D. ECC

A

D. ECC

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25
Q

Which of the following devices does a technician need to calibrate as part of an installation?

A. Mouse
B. Touch screen
C. Keyboard

D. Video card

A

B. Touch screen

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26
Q

A technician is installing Hyper-V and is getting an error that the software is not able to be installed. Which of the following processor characteristics should be checked?

A. Cache size
B. Virtualization support
C. Number of cores
D. Hyper-threading

A

B. Virtualization support

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27
Q

A technician is building a workstation that is to be used as an HTPC and will sit next to the audio receiver. Which of the following form factors would the technician MOST likely use because of its size?

A. ATX
B. Mini-ITX
C. AT
D. Micro-ATX

A

B. Mini-ITX

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28
Q

A technician has connected a laptop to a television via HDMI cable. The entire display cannot be seen on the television. Which of the following settings should the technician modify?

A. Keystone
B. Resolution
C. Privacy filter
D. Frame rate

A

B. Resolution

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29
Q

A user is searching for a piano keyboard to connect to a PC. The user would like the keyboard to communicate with the PC. Which of the following features should the user look for on a piano keyboard to BEST facilitate this?

A. MIDI
B. USB
C. TCP
D. HDMI

A

A. MIDI

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30
Q

Which of the following is important when replacing a power supply in a workstation located in a datacenter server rack?

A. A fanless power supply should be used
B. The proper voltage must be selected
C. The unit must be the same or less wattage
D. The power connector location must be the same

A

B. The proper voltage must be selected

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31
Q

A user opens a service ticket for a laser printer that has paper jams. Lately, jamming has become more frequent. The technician recreates the problem and checks the printer logs for more information about the printer. Which of the following choices are MOST likely fixes to this problem? (Select TWO).

A. Clean and inspect the laser drum assembly
B. Clean and inspect the entire paper path
C. Use the printer maintenance kit to replace parts
D. Replace the paper exit assembly switch
E. Clean and replace the paper out sensor

A

B. Clean and inspect the entire paper path
C. Use the printer maintenance kit to replace parts

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32
Q

The technician would like to upgrade a workstation by adding a USB 3.0 card, and upgrading the video card, sound card, and NIC. The technician is concerned about power consumption by the expansion cards. Which of the following upgrades would MOST likely require also upgrading the power supply?

A. Video card
B. USB 3.0 card
C. Sound card
D. Network card

A

A. Video card

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33
Q

Which of the following protocols would be used for file sharing between MAC OS and Windows OS workstations on a LAN?

A. IMAP
B. SMB
C. SSH
D. RDP

A

B. SMB

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34
Q

Which of the following Internet connection types is known to have a significantly higher latency than the others?

A. Cable
B. Satellite
C. DSL
D. Fiber

A

B. Satellite

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35
Q

Under normal circumstances, which of the following wireless standards provides the slowest transfer speed at 2.4GHz?

A. 802.11a
B. 802.11b
C. 802.11g
D. 802.11n

A

B. 802.11b

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36
Q

An IT Director wants to increase security on the company website to prevent man-in-the-middle attacks. Which of the following Internet protocols should be implemented to meet the requirement?

A. HTTPS
B. IMAP
C. TELNET
D. SMTP

A

A. HTTPS

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37
Q

Which of the following ports is used for a secure browser connection for an online purchase?

A. 23
B. 80
C. 110
D. 443
E. 3389

A

D. 443

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38
Q

Which of the following ports is typically used for sending email?

A. 21
B. 22
C. 23
D. 25

A

D. 25

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39
Q

Which of the following connectors are commonly used for fiber optic cables?

A. RJ-11 and RJ-45
B. ST and LC
C. F-connectors
D. BNC

A

B. ST and LC

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40
Q

A machine receives an IP address starting with 169.254.x.x when which of the following occurs?

A. When the machine is using IPv6
B. When the next IP range begins with 169.253
C. When the DHCP server does not respond
D. When the operating system is Unix or Linux

A

C. When the DHCP server does not respond

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41
Q

A technician is connecting a PoE enabled phone and needs to run the drop from the switch that is 55 meters (180.4 feet) away. Which of the following cable types would be the MOST suitable for this purpose?

A. Fiber
B. Coaxial
C. CAT3
D. CAT6

A

D. CAT6

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42
Q

Which of the following is an advantage of using DHCP for network addressing?

A. Simplified configuration
B. More addresses are available
C. Faster connection speeds
D. Lower latency times

A

A. Simplified configuration

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43
Q

A user wants to implement a wireless router that will have the fastest data speeds and operate over the 5GHz frequency. Which of the following standards should the user select?

A. 802.11a
B. 802.11ac
C. 802.11g
D. 802.11n

A

B. 802.11ac

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44
Q

Which of the following devices is BEST to use when designing a SOHO network to ensure the least amount of collisions?

A. Switch
B. Bridge
C. Hub
D. Access point

A

A. Switch

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45
Q

Which of the following Internet connection types is a digital form that runs over standard telephone wiring?

A. Fiber
B. Dial-up
C. Cable
D. DSL

A

D. DSL

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46
Q

The device that allows two different networks to communicate with one another is:

A. a repeater.
B. a hub.
C. a router.
D. an access point.

A

C. a router.

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47
Q

A technician is tasked with finding and labeling where a network connection terminates in a patch panel. Which of the following tools would be BEST for the technician to use?

A. Ethernet cable tester
B. Tone generator and probe
C. RJ-45 loopback plug
D. Patch panel punchdown tool

A

B. Tone generator and probe

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48
Q

A technician is tasked with replacing all the APs in an office building for greater speeds. The current location of APs allowed for total coverage of WiFi throughout the office. Which of the following 802.11 standards should be used?

A. a
B. ac
C. b
D. g
E. n

A

B. ac

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49
Q

Joe, a technician, is tasked to install a new client machine. He notices the machine is not getting any network connectivity. He tests the network cable between the PC and the network jack and confirms it is good. Joe goes to the network closet and finds several network cables not connected to the switch. Which of the following tools would Joe use to determine which cable goes back to the correct network jack?

A. Loopback plug
B. Toner probe
C. WiFi analyzer
D. Punchdown tool

A

B. Toner probe

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50
Q

A network administrator has a requirement to implement a WiFi hot-spot for the public. Which of the following should be used for secure access?

A. WEP and TKIP
B. WPA2 and AES
C. WPA and static IPs
D. WPA2 and MAC filtering

A

B. WPA2 and AES

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51
Q

Which of the following is a public IP address?

A. 10.45.xxx.xxx
B. 169.254.xxx.xxx
C. 173.16.xxx.xxx
D. 192.168.xxx.xxx

A

C. 173.16.xxx.xxx

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52
Q

A technician needs to run a cable for a new computer and the requirement is CAT6. Which of the following wiring connectors should the technician use when terminating the cable?

A. BNC
B. RJ-12
C. RJ-45
D. ST
E. F-connector

A

C. RJ-45

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53
Q

Which of the following BEST describes the reason a network administrator would task a technician with replacing a hub with a switch?

A. The hub did not provide PoE
B. The hub had too many collisions
C. The hub was out of ports
D. The hub had a bad port

A

B. The hub had too many collisions

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54
Q

There are 20 laptops in a room and they all need to connect wirelessly to the network. Which of the following would be the BEST device to use?

A. Switch
B. Router
C. Access point
D. Hub

A

C. Access point

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55
Q

A user wants to quickly share pictures between mobile devices. The devices will be in close proximity so the necessity of a third party service and/or another networking device is not required. Which of the following is the BEST option for this scenario?

A. NFC
B. USB
C. IR
D. WiFi

A

A. NFC

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56
Q

Which of the following would need to be enabled on a mobile phone to share its Internet connection with multiple devices simultaneously?

A. NFC
B. Bluetooth
C. Hotspot
D. Tethering

A

C. Hotspot

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57
Q

Android smartphones are typically different from other smartphone devices in that:

A. Android devices use apps that are more secure than other devices.
B. Android devices use open source operating systems.
C. Android devices can only operate with a proprietary operating system.
D. Android devices can receive apps from different sources.

A

B. Android devices use open source operating systems.

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58
Q

Recently a company updated their network infrastructure. A user reports that a laptop is experiencing slower network speeds since the update. Which of the following would the technician replace, rather than purchase a new device?

A. Wireless NIC
B. CPU
C. RAM
D. Hard drive

A

A. Wireless NIC

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59
Q

Legacy software needs to be installed on a netbook. Which of the following is MOST likely needed in order to install the software?

A. Lightning port
B. Bluetooth adapter
C. USB optical drive
D. NFC chip

A

C. USB optical drive

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60
Q

Wearable fitness tracking devices use which of the following technologies to determine user activity levels?

A. Digitizer
B. Gyroscope
C. Accelerometer
D. Inverter

A

C. Accelerometer

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61
Q

A user, Ann, is preparing to travel abroad and wants to ensure that her laptop will work properly. Which of the following components of the laptop should be verified FIRST to ensure power compatibility before traveling?

A. Wall adapter
B. Battery
C. Power supply
D. Digitizer

A

A. Wall adapter

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62
Q

A laptop is setup at a podium for a presentation but is set to extended desktop. The presenter would like it to show exactly what the laptop screen is showing. Which of the following would be the QUICKEST way to accomplish this?

A. Look for the setting in control panel
B. Toggle the dual display function key

C. Change the screen orientation
D. Reboot the laptop

A

B. Toggle the dual display function key

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63
Q

A laptop has a network port that is not working consistently and wireless is out of range. Which of the following would the technician do to quickly get the laptop back on the wired network?

A. Use a USB to RJ-45 dongle
B. Enable Bluetooth
C. Enable NIC teaming
D. Replace the motherboard

A

A. Use a USB to RJ-45 dongle

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64
Q

A customer wants the thinnest laptop possible. Which of the following display technologies typically allows for thinner devices?

A. IPS
B. OLED
C. LCD
D. DisplayPort

A

B. OLED

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65
Q

Which of the following components is responsible for converting light into digital information?

A. Microphone
B. Digitizer
C. Inverter
D. Webcam

A

D. Webcam

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66
Q

A customer brings a laptop in for repair, because the screen image is upside down. Which of the following is the BEST solution?

A. Change the screen orientation
B. Replace the video card
C. Connect an external monitor
D. Update the video card drivers

A

A. Change the screen orientation

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67
Q

A user is requesting a cable to charge and transfer data for an Apple mobile device. Which of the following connection types would satisfy the user’s requirements?

A. MicroUSB
B. Molex
C. MiniUSB
D. Lightning

A

D. Lightning

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68
Q

A user reports that the cursor jumps to random screen locations when typing on a laptop computer. Which of the following devices is MOST likely causing this?

A. The touchpad
B. The mouse wheel
C. The multimedia keys
D. The digitizer

A

A. The touchpad

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69
Q

A user has requested a device that could be used for web-conferences while away from work. The device will mainly be used for emailing, document reviewing, and phone calls. Which of the following mobile devices would a technician MOST likely recommend?

A. Tablet
B. Smart camera
C. Phablet
D. Web camera

A

C. Phablet

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70
Q

A customer struggles with the small print of most smartphones. The customer still likes the idea of using a smartphone for phone calls and work. Which of the following devices should the technician recommend to the customer?

A. A tablet
B. An e-Reader
C. A phablet
D. A smart watch

A

C. A phablet

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71
Q

A user has downloaded an image file and needs to install an application from the image. When trying to execute or open the file, an error is displayed. Which of the following should the user perform?

A. Download a different file from the website
B. Rename the extension of the file to a known extension
C. Verify the MD5 hash of the downloaded file
D. Mount the file as an emulated DVD

A

D. Mount the file as an emulated DVD

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72
Q

A customer asks a technician for a device that has the capability to easily connect a laptop to an external monitor, keyboard, mouse, and charge the battery. Which of the following devices should the technician recommend to the customer?

A. Lightning
B. KVM switch
C. USB 3.0
D. Docking station

A

D. Docking station

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73
Q

A technician is working on a laptop with a failed Ethernet port caused by ESD. Which of the following is the simplest solution to restore network connectivity?

A. Re-solder the network connector
B. Replace the Ethernet daughter board
C. Update the Ethernet driver
D. Enable wireless and connect to the WAP

A

D. Enable wireless and connect to the WAP

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74
Q

When a technician is planning to replace a laptop hard drive, the technician will need to:

A. select a drive that is the correct form factor.
B. choose the correct drive cache size for the laptop.
C. also upgrade the memory.
D. verify voltage requirements.

A

A. select a drive that is the correct form factor.

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75
Q

A laptop logon screen can barely be seen, despite adjusting the display’s brightness setting. Which of the following display components is defective?

A. Backlight
B. Digitizer
C. Inverter
D. Polarizer

A

A. Backlight

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76
Q

A network technician has been tasked with deploying new VoIP phones on a network. When the technician plugs the Ethernet cable for the phone into the wall port, the phone fails to turn on. When the technician plugs the Ethernet cable directly into the computer, the computer is able to access the network. Which of the following is the MOST likely cause of this issue?

A. The network switch does not support PoE
B. The technician is connecting the phone to the wrong type of port
C. The firewall on the network is blocking access to the DHCP server
D. The Ethernet cable is the wrong type

A

A. The network switch does not support PoE

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77
Q

A technician cannot communicate with one particular IP address and needs to narrow down where the traffic is stopping. Which of the following commands would be used to determine this?

A. nslookup
B. ipconfig
C. nbtstat
D. ping
E. tracert

A

E. tracert

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78
Q

A user reports that a workstation fails to complete boot up and repeats a series of two beeps over and over. The user states that the workstation had been displaying BSOD errors after running multiple applications. Which of the following is the MOST likely cause?

A. Video adapter failure
B. Memory failure
C. Power supply failure
D. CPU failure

A

B. Memory failure

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79
Q

A technician is troubleshooting a desktop that is having intermittent issues with locking up and system errors. The technician suspects that the problem might be that not enough power is getting to the motherboard. Which of the following tools would a technician use to determine if the hypothesis is correct?

A. POST card
B. Loopback plug
C. Multimeter
D. Cable tester

A

C. Multimeter

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80
Q

A user is notified of file system errors on an external hard drive. Which of the following tools can be used to repair common errors on the drive?

A. chkdsk
B. diskpart
C. format
D. sfc

A

A. chkdsk

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81
Q

A technician has upgraded the BIOS of a system that is running with multiple hard drives. Afterward, the system will not boot and displays an error message “Operating system not found”. Which of the following is the FIRST thing the technician should inspect?

A. The hard drive type settings in the BIOS
B. The power supply connections to the hard drives
C. The boot sequence settings in the BIOS
D. The motherboard SATA connectors

A

C. The boot sequence settings in the BIOS

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82
Q

An office printer that was working earlier in the day is no longer printing any documents. Pre-existing workstations are manually configured to print to the printer directly over the
network. A technician has started to troubleshoot the problem and determines that the printer can still be seen in the network directory. The technician has also verified that the printer can print self-diagnostic pages successfully. Which of the following is the MOST likely cause of the problem?

A. The printer’s IP address has changed.
B. The network print spooler service has been restarted.
C. “Perform Printer Maintenance” message is displayed on the printer’s LCD panel.
D. Two or more users sent print jobs simultaneously, causing a print collision.

A

A. The printer’s IP address has changed.

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83
Q

A technician receives a call that a client’s PC is not booting after a recent test of the building’s back-up generators. When the technician arrives, it is discovered that, once powered on, there is no output display or POST beep codes. Furthermore, after 15 seconds, the system’s fans begin running much louder and faster. Which of the following is the MOST likely issue?

A. The motherboard was damaged by the power test.
B. The PC’s RAM was affected by ESD.
C. The power supply was damaged and is nonfunctional.
D. The hard drive was erased due to the power test.

A

A. The motherboard was damaged by the power test.

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84
Q

A technician receives a report from a client that is having issues with colors on a monitor. The technician notices that the monitor does not appear to have any red hues. The technician sees that the monitor has two types of inputs, VGA is currently in use, and the HDMI cable is not. The technician powers down the system and switches from using the VGA cable to the HDMI cable and the issue is resolved. Which of the following was MOST likely the issue?

A. One of the pins on the VGA cable was damaged.
B. The monitor did not natively support VGA input.
C. The PC was originally configured to output to HDMI.
D. The video card drivers were out of date.

A

A. One of the pins on the VGA cable was damaged.

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85
Q

A client has an issue with large files taking a long time to open or save. As time goes by, the issue worsens. The client has hundreds of GBs of files that are still in the process of backing up. The technician has verified that the hard drive is healthy and there are no signs of failure. Which of the following troubleshooting steps should the technician perform NEXT?

A. Install the latest drivers from the hardware vendor.
B. Perform a scan of the drive for file fragmentation.
C. Run chkdsk on the workstation’s hard drive.
D. Reformat the drive and reinstall the OS.

A

B. Perform a scan of the drive for file fragmentation.

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86
Q

A client, Ann, is having issues with a PC shutting down. There are no error messages displayed before the system powers off. Ann reports that this started after she installed and began using CAD software. The hard drive, video card, and RAM all meet the software requirements and have passed diagnostics. Which of the following is MOST likely the issue?

A. The video card has 3D acceleration disabled.
B. The hard drive is IDE instead of SATA.
C. The hard drive needs to be repartitioned.

D. The PSU is underpowered for the system.

A

D. The PSU is underpowered for the system.

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87
Q

A printer on the second floor is not printing for anyone. However, the printer has power and displays ready on the LCD display. There is paper in the trays and the toner was recently changed. The system administrator goes to the location with a laptop and tests the network port and is able to connect. Jobs are being queued on the local machines. Which of the following should the system administrator do to get the printer functioning again?

A. Move the printer to a known good port and connect to the network
B. Replace the network cable to the printer
C. Verify the server’s print spooler service is running
D. Attach the printer directly to the laptop and print a test page

A

C. Verify the server’s print spooler service is running

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88
Q

The OSD of a monitor indicates the proper video source is selected, but no image is displayed. Which of the following issues are the MOST likely reasons? (Select TWO).

A. The source cable is disconnected
B. The monitor’s brightness is set too low
C. The backlighting of the monitor is faulty
D. The monitor’s contrast is set too high
E. No device is sending source video

A

A. The source cable is disconnected
E. No device is sending source video

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89
Q

The loud clicking noise coming from a faulty hard drive is MOST likely created by:

A. the coil reversing polarity in an endless loop.
B. one or more bad spindle motor bearings.
C. repeated motion of the read/write head armature parallel to the platter.
D. the solid state read/write head scratching the platter surface.

A

C. repeated motion of the read/write head armature parallel to the platter.

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90
Q

A workstation has a network link light, but it cannot access internal network resources. Which of the following is the MOST likely cause of the issue?

A. Slow transfer speeds
B. IP address conflict
C. Incorrect gateway
D. Packet collisions

A

B. IP address conflict

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91
Q

Joe, a technician, is preparing to replace a laptop screen. This laptop has a touch screen to support Windows 8.1 in order to use the Metro tiles. Which of the following is the FIRST step the technician should perform?

A. Remove the laptop bezel
B. Document and label each cable and screw location
C. Organize the replacement parts
D. Refer to the manufacturer’s documentation

A

D. Refer to the manufacturer’s documentation

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92
Q

A user has reported that the company notebook is performing some random mouse actions requiring the user to make a lot of typing corrections. How can the technician solve the issue for the user?

A. Adjust the mouse settings so the mouse moves slower
B. Reverse the buttons on the mouse pad
C. Adjust the mouse settings so the mouse moves faster.

D. Use the function keys to disable the mouse padouse moves faster

A

D. Use the function keys to disable the mouse pad

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93
Q

A network printer is online and ready. The accounting group is unable to print to this network printer, but other departments can. Which of the following would the technician use to resolve the problem?

A. Replace the printer’s network cable
B. Modify the security setting of the print spooler
C. Restart the TCP/IP print spooler service
D. Use the manufacturer’s maintenance kit

A

B. Modify the security setting of the print spooler

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94
Q

A customer has left a computer monitor on over the weekend and now notices slight discoloration of the screen. This is an example of:

A. a failing backlight.
B. burn in.
C. a bad inverter.
D. dead pixels.
E. EMI.

A

B. burn in.

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95
Q

A user, Ann, reports that her company laptop cannot pick up a wireless connection in certain areas of a building. However, users working on their laptops in the common areas have Internet connectivity. Which of the following is the MOST likely cause?

A. Weak RF signals
B. Out of date Ethernet driver
C. Enabled MAC filtering
D. Duplicate IP addresses

A

A. Weak RF signals

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96
Q

After receiving a call from an executive, a technician walks into a meeting room to find that the projector is not showing the screen of the executive’s laptop. The projector shows a message that reads “No video signal”. Which of the following is the FIRST thing that the technician should do?

A. Adjust the laptop’s screen brightness
B. Replace the projector’s bulb
C. Verify the VGA cable is connected
D. Ensure secondary display is enabled

A

C. Verify the VGA cable is connected

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97
Q

A user states there are multiple small black dots on an LCD screen. Which of the following should be done to resolve the issue?

A. Replace monitor.
B. Replace video card.
C. Replace video cable.
D. Replace power supply.

A

A. Replace monitor.

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98
Q

A client’s computer is not connecting to a website. Which of the following commands will allow the technician to view the route/number of hops between the host and remote systems?

A. nbtstat
B. tracert
C. nslookup
D. netstat

A

B. tracert

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99
Q

A user is trying to use an external hard drive with an incompatible file system. Which of the following tools will allow the user to change the file system on the hard drive?

A. format
B. defrag
C. bootrec
D. chkdsk

A

A. format

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100
Q

A brownout has occurred within a building. A technician is repairing a workstation which has a power light, but is not displaying anything on the screen and is not making any sounds during boot up. Which of the following should be used to further troubleshoot the workstation?

A. Loop back plug
B. POST card
C. Power supply tester
D. Multimeter

A

B. POST card

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101
Q

A user is reporting that a desktop monitor backlighting is very dim. Which of the following should be performed FIRST when troubleshooting the problem?

A. Update drivers
B. Reseat the video card
C. Use OSD tools
D. Replace the monitor

A

C. Use OSD tools

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102
Q

A user reports that the mouse is not working properly. The technician notices on the user’s workstation that the mouse cursor spins for several minutes before the technician can use the mouse. Which of the following is the cause of the issue?

A. Failed Operating System
B. Faulty mouse
C. Faulty CPU
D. Not enough memory

A

D. Not enough memory

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103
Q

A technician replaces a failed hard drive with a brand new one. The technician boots from a PE CD and attempts to install a custom OS build deployed from the network. The hard drive is visible in the system’s BIOS. However, once in the preinstallation environment, the drive is not recognized in the imaging process and the process fails. Which of the following is MOST likely the cause of failure?

A. The boot CD has failed and needs to be replaced.
B. The hard drive needs to have its configuration manually defined in the BIOS.
C. The PC’s power supply is not providing enough power to the new hard drive.
D. The hard drive has not been partitioned correctly.

A

D. The hard drive has not been partitioned correctly.

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104
Q

A technician is notified that a laptop is not booting. It is discovered that there are no system lights, sounds, or display when the power button is pressed. Which of the following should the technician attempt FIRST in the troubleshooting process?

A. Connect an external monitor into the laptop to determine if the LCD has failed.
B. Boot the system from either a boot CD or other removable media type.
C. Disconnect the AC and battery power and hold the power button for several seconds.
D. Remove any hard drives or optical drives, RAM, and any wireless cards or USB devices from the laptop.

A

C. Disconnect the AC and battery power and hold the power button for several seconds.

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105
Q

A user attempts to turn on a computer and receives no response. The user calls the technician to report the computer is not booting and a faint smell of something burning. Which of the following tools will BEST help to identify the issue?

A. ESD strap
B. PSU tester
C. Cable tester
D. Loopback plug

A

B. PSU tester

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106
Q

A user notices the printer that is used for printing global shipper’s labels is missing columns in the printed labels. The special label stock is new and appears to be fine. Which of the following should the technician perform FIRST when troubleshooting this problem?

A. Remove any stuck labels from the paper path
B. Clean the pickup rollers and check them for wear
C. Clean the print head with approved materials
D. Replace and realign the print head

A

C. Clean the print head with approved materials

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107
Q

Ann, a user, reports her docked mobile workstation will periodically lose her network share drive and lose video to the second monitor. Which of the following is MOST likely the cause of this anomaly?

A. The workstation battery needs to be replaced.
B. The NIC is functioning intermittently.
C. Failed driver updates for the workstation’s devices.
D. The surge protector lost AC power.

A

D. The surge protector lost AC power.

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108
Q

A user reports an inkjet printer is constantly feeding two sheets of paper for every page printed. Which of the following is the MOST likely reason?

A. Poor paper quality
B. Incorrect paper size
C. Defective duplexer
D. Worn feed rollers

A

D. Worn feed rollers

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109
Q

A technician is working on a server with high latency on the mapped network drive. Upon entry into the server room, the technician suspects an issue with one of the drives in the array. Which of the following would the technician do to resolve the problem?

A. Reseat the drive cable in the array.
B. Replace the RAID controller.
C. Replace the faulty drive in the array.
D. Reinstall the RAID drivers.

A

C. Replace the faulty drive in the array.

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110
Q

Joe, a user, receives a wireless router from his ISP with a pre-set password and configuration. He can connect to the router fine via Ethernet but cannot see the wireless signal on any of his devices. The LEDs on the router indicate that a wireless signal is broadcasting. Which of the following settings on the router does Joe need to adjust to enable the devices to see the wireless signal?

A. DHCP
B. IPv6
C. DMZ
D. SSID

A

D. SSID

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111
Q

A technician is tasked with upgrading the hard drives of a high-end workstation to SSD. The drives must be configured in a RAID array, but the RAID card does not support SSD. Which of the following would the technician verify in order to use the new drives?

A. Controller firmware
B. Power requirements
C. File system type
D. System BIOS

A

A. Controller firmware

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112
Q

A customer states that when booting up the workstation, there is a message that says “no operating system detected”; then, it continues to boot into the operating system. The customer is preparing to modify files on a USB drive. Which of the following should a technician perform to resolve the problem?

A. Reinstall the operating system to reinstall the hardware drivers.
B. Modify the boot.ini within the operating system.
C. Modify the boot sequence within the UEFI.
D. Disable the TPM chip to turn off data encryption.

A

C. Modify the boot sequence within the UEFI.

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113
Q

A customer signed up for the mobile pay service to use with their first generation smartphone but it does not work at any place that supports the mobile pay service. Which of the following is missing from the customer’s smartphone?

A. RFID
B. IMSI
C. NFC chip
D. Bluetooth

A

C. NFC chip

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114
Q

A user wants to store a personal video to view at a later time. Which of the following types of media is the LEAST expensive with a maximum capacity of 750MB?

A. USB drive
B. DVD-R
C. Blu-Ray
D. CD-R

A

D. CD-R

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115
Q

A technician is building a workstation that will only be used to connect remotely to a server. Which of the following types of PC configurations is BEST suited for this task?

A. Thin client
B. Home server PC
C. CAD workstation
D. AV workstation

A

A. Thin client

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116
Q

A user is watching streaming video on a home network, but experiences buffering and delays when there are too many people on the network. Which of the following is MOST likely to resolve the issue?

A. Disable SSID broadcast
B. Setup UPnP
C. Enable QoS
D. Configure DMZ

A

C. Enable QoS

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117
Q

A small office would like to offer Internet access to customers while onsite. However, customers should not be able to access any corporate data. Which of the following networking features would BEST enable this?

A. Configure a guest wireless network
B. Implement a DMZ
C. Disable NAT on the wireless network
D. Disable the SSID
E. Assign static IPs for all devices

A

A. Configure a guest wireless network

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118
Q

Which of the following types of media connectors carries digital video as well as audio?

A. DVI-D
B. DVI-A
C. HDMI
D. VGA

A

C. HDMI

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119
Q

Which of the following is a type of fiber connector?

A. RJ-11
B. F-connector
C. BNC
D. ST

A

D. ST

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120
Q

Which of the following ports is used when accessing a website with SSL encryption?

A. 22
B. 80
C. 110
D. 443

A

D. 443

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121
Q

Which of the following monitor technologies provide the widest viewing angle with rich colors and consistent backlighting? (Select TWO).

A. Light Emitting Diode
B. In-Plane Switching
C. Plasma
D. Twisted Nematic
E. Cold Cathode Fluorescent Lamp

A

A. Light Emitting Diode
B. In-Plane Switching

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122
Q

A user wants to enable hands-free for a smartphone in a car. Which of the following needs to be performed?

A. Enable WiFi
B. Driver installation
C. Device pairing
D. Enable NFC

A

C. Device pairing

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123
Q

A client, Joe, has reported issues with the back cover of his company-issued smartphone. Joe stated that it seems to either come off on its own, or will not seat properly on the phone. Which of the following is MOST likely the problem?

A. The MicroSD card is not installed properly.
B. The battery needs to be replaced.
C. The charging port is bent.
D. The smartphone has a non-OEM cover.

A

B. The battery needs to be replaced.

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124
Q

A customer wants to copy a database that is 97GB in size for multiple uses. Which of the following format specifications should the customer use?

A. BD – RE DL
B. BDXL
C. BD – RE
D. BD-R

A

B. BDXL

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125
Q

A technician is installing a wireless router to be used as an access point. The company firewall will assign IP addresses to devices on the wireless network. Which of the following settings does the technician need to disable on the wireless router to accomplish this?

A. NAT
B. DMZ
C. PAT
D. DHCP

A

D. DHCP

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126
Q

Two drives in a RAID 5 have failed. Which of the following will the technician need to implement?

A. Replace the failed drives and restore the data from backup to the RAID.
B. Replace one of the failed drives and run the RAID repair.
C. Replace the failed drives and format the RAID using the quick option.
D. Replace one of the failed drives and repair the RAID using system utilities.

A

A. Replace the failed drives and restore the data from backup to the RAID.

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127
Q

A user is unable to show an Android smartphone display on a TV. Which of the following settings should the technician check to resolve this issue?

A. Multi-window
B. Air view
C. Air browse
D. Screen mirroring

A

D. Screen mirroring

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128
Q

A network technician connects a tone generator to an RJ-45 drop. Which of the following is the MOST likely reason for doing this?

A. To validate proper wiring of the network jack
B. To confirm continuity of the conductors
C. To locate the position of the cable on a patch panel
D. To test the transmission quality of the connection

A

C. To locate the position of the cable on a patch panel

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129
Q

A SOHO is considering a purchase of several printers that will facilitate printing on both sides of the media. Which of the following optional add-ons will provide this functionality?

A. Collate
B. Duplex
C. Fast draft
D. Paper type

A

B. Duplex

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130
Q

A group of users need to connect directly to a printer with continuous access. Which of the following connection types will achieve this?

A. Serial
B. Ethernet
C. USB
D. eSATA

A

B. Ethernet

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131
Q

A PC has been randomly rebooting several times a day. The technician checks the case for overheating and finds the fans appear to be operating normally. Which of the following should the technician check NEXT?

A. The motherboard for any sign of swollen capacitors
B. The disk drive to determine if it is defragmented and operating properly
C. The embedded NIC to ensure it has the latest firmware and drivers
D. The RAM to confirm it is the correct type for the motherboard being used

A

A. The motherboard for any sign of swollen capacitors

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132
Q

A user is reporting toner smudging on paper after printing. Which of the following should the technician inspect?

A. Print spooler
B. Fuser
C. Rollers
D. Maintenance kit

A

B. Fuser

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133
Q

A new employee has reported that print jobs are printing as garbled text. Which of the following is MOST likely the reason for this issue?

A. The printer needs a maintenance kit installed
B. The network cable on the printer is unplugged
C. The workstation has the incorrect drivers installed
D. The employee does not have the proper permissions

A

C. The workstation has the incorrect drivers installed

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134
Q

A customer is reporting that after removing a laptop from the docking station and bringing it home, the cursor occasionally jumps around the screen while the customer is typing. Which of the following should the technician do to mitigate this issue?

A. Disable the touch pad on the laptop
B. Install new keyboard drivers for the laptop
C. Install new drivers for the docking station
D. Disable the keyboard on the laptop

A

A. Disable the touch pad on the laptop

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135
Q

Ann, a user, wants to host a gaming server on her SOHO network. Which of the following features on the SOHO router would need to be configured?

A. Channels

B. DHCP
C. Port forwarding
D. Firmware

A

C. Port forwarding

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136
Q

Ann, a user, boots her laptop and notices the screen flashes then turns black. It was working during her presentation yesterday. Which of the following troubleshooting steps should be completed?

A. Use a multimeter to test voltage.
B. Replace the laptop with a new one.
C. Replace the battery.
D. Connect an external display device

A

D. Connect an external display device

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137
Q

A customer wants to connect a laptop to a mobile device’s Internet for use in situations where there is no Internet connectivity. Which of the following technologies would the technician recommend to the customer?

A. IR
B. NFC
C. Hotspot
D. Lightning

A

C. Hotspot

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138
Q

A technician is asked to install Microsoft office directly on a customer’s computing device. The technician notifies the customer that office cannot be installed directly on that device. Which of the following device types does the customer have?

A. Mac
B. Thick client
C. Thin client
D. Phablet

A

C. Thin client

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139
Q

Which of the following wireless technologies is LEAST likely to be intercepted by a third party?

A. NFC
B. Bluetooth
C. WiFi
D. Cellular

A

A. NFC

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140
Q

A user works in a public kiosk where their laptop is susceptible to theft. The information can be remotely wiped so data loss is not a concern. Which of the following options should be considered to secure the laptop?

A. Use data encryption.
B. Use a cable lock.
C. Use multifactor authentication.
D. Use a strong password.

A

B. Use a cable lock.

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141
Q

A user is noticing fine black particles on printouts and in the printer itself. Which of the following tools is recommended to fix this issue?

A. Denatured alcohol
B. Toner vacuum

C. Compressed air
D. Moist towel

A

B. Toner vacuum

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142
Q

A technician finds an external hard drive with the markings “IEEE 1394” on it. Which of the following cable types would be needed to view the contents of this drive?

A. Ethernet
B. eSATA
C. FireWire
D. MicroUSB

A

C. FireWire

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143
Q

A user creates a file in presentation software to be shown on a widescreen display. The user would like to adjust the aspect ratio of the slides in the presentation software so they display without extra black areas on the top, bottom, left, or right of the slides. Which of the following aspect ratios would BEST meet this requirement?

A. 4:3
B. 5:4
C. 16:9
D. 256:135

A

C. 16:9

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144
Q

The technician is troubleshooting a connection issue between the switch and the wall jack. The user is plugged into the jack; however, there is no connection. The technician goes into the switch room to see if the cable is plugged into the switch, but none of the cables are labeled. Which of the following tools would the technician MOST likely use to find this cable?

A. WiFi analyzer
B. Loopback plug
C. Multimeter
D. Tone generator

A

D. Tone generator

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145
Q

A technician is required to connect a new cable to an open port on the patch panel. Which of the following would the technician MOST likely use in this situation?

A. Loopback tool
B. Multimeter
C. Punchdown tool
D. Toner probe

A

C. Punchdown tool

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146
Q

Which of the following would typically require the use of a punchdown tool to connect a cable to the network switch?

A. Router
B. Repeater
C. Patch panel
D. PoE injector

A

C. Patch panel

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147
Q

A technician is notified of an inkjet printer not printing properly. The user’s computer has the printer software loaded and is not displaying any errors. A test print was performed, with one of the colors not printing properly. Which of the following would the technician typically perform FIRST to resolve the issue?

A. Replace cartridges
B. Run a cleaning page
C. Clean heads
D. Clean fuser assembly

A

C. Clean heads

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148
Q

A technician is tasked with setting up a workstation in a new location. The technician realizes there is no network connectivity and the workstation’s NIC does not have a link light. Given the connection in the wall is correctly labeled, which of the following would be BEST for the technician to use NEXT?

A. A multimeter
B. A tone generator
C. A cable tester
D. A punchdown tool

A

C. A cable tester

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149
Q

A technician is responsible for setting up laptops in a room for a small conference. The laptops need to communicate with each other as well as a workstation in the room. The workstation has a wireless expansion card. A switch is not available for the laptops and they cannot access the corporate network. Which of the following does the technician need to implement?

A. Adhoc network
B. Bluetooth network
C. Serial network
D. USB network

A

A. Adhoc network

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150
Q

A technician is planning on running multimode fiber and only needs the fiber runs to be 500 feet (152 meters) in distance. Which of the following connectors should the technician use?

A. BNC
B. LC
C. ST
D. F

A

C. ST

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151
Q

A user wants pages 1-5 separated from 6-8 when they are retrieved from the printer. Which of the following settings would the user change in the print job to ensure the pages are separated?

A. Duplex
B. Collate
C. Orientation
D. Quality

A

B. Collate

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152
Q

A video projector shows the image from a laptop, but everything is colored blue. Which of the following is the MOST likely the cause?

A. Dead pixels
B. Video resolution
C. Failing lamp
D. VGA connection

A

D. VGA connection

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153
Q

A new company is thinking of upgrading its media workstation in the conference room. The computer will be predominantly used for graphically intensive presentations, slideshows, and video gaming tournaments. Which of the following BEST satisfies the needs of the company?

A. High-end video, high-end audio, multicore processor
B. Minimum RAM required, network connectivity, high-end cooling
C. Media streaming, file sharing, gigabit NIC, dual monitors, TV tuner
D. Network connectivity, TV tuner, surround sound audio, dual monitors

A

A. High-end video, high-end audio, multicore processor

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154
Q

Which of the following would likely be the MOST cost-effective media to use for storing 8GB of data?

A. DVD RW
B. CD-ROM
C. Tape backup
D. DVD+R DL

A

D. DVD+R DL

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155
Q

Which of the following is an advantage of using static IP addresses for a business?

A. High availability
B. Simplifies IP management
C. Lower security risk
D. Scalability for upgrades

A

A. High availability

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156
Q

Which of the following is an advantage of UDP over TCP?

A. It is connection based.
B. It uses flow control.
C. It transfers packets faster.
D. It uses connection handshakes

A

C. It transfers packets faster.

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157
Q

A technician has just installed a wireless access point in a customer’s home office. While testing the network and browsing the Internet, the technician finds that the connection is not stable, speeds are slow, and websites sometimes do not load. Which of the following should the technician do FIRST?

A. Re-enable the broadcasting of the access point’s SSID so it is visible to mobile devices.
B. Use a WiFi analyzer to ensure neighboring networks are not using the same channel.
C. Reconfigure network devices to use static IPs instead of DHCP-assigned addresses.
D. Change the signal encryption from WPA2 to WEP to ease transmission overhead.

A

B. Use a WiFi analyzer to ensure neighboring networks are not using the same channel.

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158
Q

Which of the following features is an advantage of a switch over a hub?

A. A switch routes packets instead of frames to different networks.
B. A switch divides bandwidth among connected devices.
C. A switch broadcasts the data frames to every connected device.
D. A switch sends data frames to the correct connected device

A

D. A switch sends data frames to the correct connected device

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159
Q

Which of the following is used to facilitate communications with a user’s smartphone in order to make purchases and payments by proximity?

A. Bluetooth
B. IR
C. NFC
D. WPS

A

C. NFC

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160
Q

A technician needs to boot a PC from a USB drive. Which of the following settings should be disabled to accomplish this task?

A. Fast Boot
B. UEFI Admin Password
C. Secure Boot
D. Legacy Boot

A

C. Secure Boot

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161
Q

Which of the following connectors can be used for video, audio, and storage devices?

A. DVI
B. DisplayPort
C. HDMI
D. Thunderbolt

A

D. Thunderbolt

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162
Q

A company wants to conserve paper without limiting the ability to print. Which of the following settings needs to be configured?

A. Orientation
B. Duplex
C. Collate
D. Quality

A

B. Duplex

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163
Q

Which of the following network devices filters traffic of many different protocols based on a predetermined set of rules established by a system administrator?

A. Proxy
B. Switch
C. Firewall
D. Router

A

C. Firewall

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164
Q

An IT manager needs to install a large display in a front office area with a lot of natural light. Which of the following display technologies will BEST satisfy the requirements of the design plan?

A. CRT
B. CCFL LCD
C. IPS LCD
D. LED LCD

A

D. LED LCD

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165
Q

An employee wants to work more efficiently from home. The IT manager suggests the employee consider purchasing a device that will allow use of monitor and input devices with the work laptop. Which of the following devices is MOST suitable for this purpose?

A. Docking station
B. Set-top box
C. KVM switch
D. USB hub

A

A. Docking station

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166
Q

A technician is installing a network-enabled security system that features IP-based cameras. To access the system remotely, which of the following capabilities is MOST likely to require configuration?

A. VPN passthrough
B. QoS
C. Static IPs
D. Port forwarding

A

D. Port forwarding

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167
Q

Which of the following devices is primarily intended to provide 24/7 diagnostic and biometric data regarding the user?

A. Fitness monitor
B. e-Reader
C. Smartwatch
D. Smartphone

A

A. Fitness monitor

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168
Q

A user has received an error message when connecting to the wireless network. The error indicates the IP address being used by the user’s system is already in use. A DHCP server is used on the network. After having the user disconnect from the wireless network, the technician is still able to ping the user’s IP address. Which of the following is MOST likely the
cause?

A. The user has a statically assigned IP address in the DHCP server scope.
B. The system’s local firewall is blocking SYN/ACK traffic from the DHCP server.
C. The DHCP server’s scope has been exhausted and no additional IP addresses are available.
D. The user is also connected to the wired network with a LAN cable

A

A. The user has a statically assigned IP address in the DHCP server scope.

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169
Q

After migrating a network-based print queue to a new server, users are reporting that documents are not printing correctly and print jobs will error out or print garbled text. Which of the following actions will BEST resolve this issue for the affected users?

A. Install the correct drivers on the server.
B. Delete and reconnect to the print queue on the client machine.
C. Restart the print queues on the print server.
D. Reinstall the printer drivers on the client desktops.

A

A. Install the correct drivers on the server.

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170
Q

The Chief Executive Officer (CEO) of a company has requested outside access to a server within the company network so that sensitive documents can be worked on from home. Which of the following is the MOST appropriate tool to give the CEO the requested access?

A. VNC
B. Port forwarding
C. Port triggering
D. VPN

A

D. VPN

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171
Q

A user reports the cursor jumps around when typing in documents on a new laptop. Which of the following is MOST likely causing the issue?

A. Touchpad settings
B. Screen calibration
C. Incompatible software
D. Unsigned hardware

A

A. Touchpad settings

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172
Q

A technician needs to set up a VPN for a small office. To ensure the network traffic is routed to the correct machine, which of the following MUST the technician do on the router to accommodate this?

A. Port forwarding
B. Port redundancy
C. Port triggering
D. Port selection

A

A. Port forwarding

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173
Q

Which of the following settings should the technician check NEXT on the router?

A. SNMP
B. NNTP
C. DHCP
D. WLAN

A

C. DHCP

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174
Q

A server has been configured behind a firewall and a website has been deployed, but customers are unable to access the website. Which of the following should the technician do to ensure the customers can access the site?

A. Place server in DMZ.
B. Change DHCP settings.
C. Enable port forwarding.
D. Adjust QoS settings.

A

C. Enable port forwarding.

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175
Q

A technician has just installed a new SOHO router. There are four people sharing the Internet connection, and whenever one specific user comes online and begins streaming media, browsing slows down for the other users. Which of the following settings can the technician adjust so the experience is universal for all users?

A. DSL
B. QoS
C. VNC
D. WAN

A

B. QoS

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176
Q

A finance officer has submitted a request for a new wireless access point. The technician has set up the physical equipment and powered it on, but the router will not recognize it. Which of the following should the technician do to correct the problem?

A. Install firmware updates
B. Run Windows updates
C. Perform RPM updates
D. Use apt-get for updates

A

A. Install firmware updates

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177
Q

A customer needs a router that will be able to handle all incoming and outgoing networking traffic independent of the rest of the building. The customer would like the PCs to immediately connect to the Internet and network resources without any additional configuration. Which of the following should the technician do to meet the requirements?

A. Configure the router for DHCP.
B. Configure the router for NAT.
C. Configure the router for port forwarding.
D. Configure the router for QoS.

A

A. Configure the router for DHCP.

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178
Q

A user is attempting to print a color document but it will not print in color. Which of the following should the technician do FIRST to fix the problem?

A. Reset printer IP address.
B. Change color toner cartridge.
C. Check grayscale setting.
D. Reinstall printer driver.

A

C. Check grayscale setting.

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179
Q

Which of the following expansion ports would be used to enable transfer of power, data, and video to peripheral devices on an Apple computer?

A. HDMI Video
B. Lightning
C. USB 2.0
D. Thunderbolt

A

D. Thunderbolt

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180
Q

Which of the following are the BEST features to include in a Home Theater PC? (Select TWO).

A. Liquid Cooling
B. VGA Output
C. Dual Monitors
D. Digital Audio
E. HDMI Output
F. NFC Capability

A

D. Digital Audio
E. HDMI Output

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181
Q

A user reports the inability to access a company server using the FTP protocol. A technician finds other ports to the server seem to work normally. The technician has determined the problem is an incorrectly configured software firewall on the user’s machine. Which of the following is MOST likely the cause?

A. Incoming connections on port 445 are blocked.
B. Outgoing connections on port 443 are blocked.
C. Incoming connections on port 143 are blocked.
D. Outgoing connections on port 80 are blocked.
E. Outgoing connections on port 21 are blocked.

A

E. Outgoing connections on port 21 are blocked.

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182
Q

A user is reporting that a desktop computer with a RAID 1 array is running slowly. Upon performing a reboot, the technician sees S.M.A.R.T. errors during boot up. Which of the following tools would the technician use FIRST to troubleshoot the errors?

A. diskpart
B. chkdsk
C. format
D. clean

A

B. chkdsk

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183
Q

A technician is setting up a printer in a training room. The trainer needs to be able to print multiple copies of the training documentation for the classes. Which of the following should the technician configure on the printer to facilitate this?

A. Scanning
B. Collating
C. Faxing
D. Duplexing

A

B. Collating

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184
Q

A technician has been tasked with setting up email on a user’s phone. The user also wants the email to remain on the server. Which of the following ports would be BEST for setting the phone?

A. 80
B. 110
C. 143
D. 443

A

C. 143

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185
Q

A customer has requested two custom PCs, one for his family room and one for his home office. The family room PC will be used by all the family members and should be able to play high definition movies and show family pictures. The office PC is used for the customer’s architectural design business and should be able to handle the intensive design work and
multitasking the customer performs. The office PC must be configured with more power efficient computing than the family room PC.

Instructions: Use the tabs at the top to switch between the PCs. Objects should be placed on the appropriate slot/display areas and can only be used once. All slot/display areas should be filled.

Build PCs for the Family Room and Home Office

Simulation: See Image

A

Simulation Answer: See Image

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186
Q

You would like to build a PC for storage redundancy. Select the appropriate IDE drives and build the PC for MAXIMUM performance, while using the MINIMUM amount of drives.

Instructions: Drives can be reused, but bays are only used once.

Simulation: See Image

A

Simulation Answer: See Image

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187
Q

A user’s iPhone will not power on. Which of the following should the technician do FIRST to isolate the problem?

A. Plug the phone into a known good charger
B. Remove and reseat the battery
C. Replace the screen glass assembly
D. Replace the battery and charge the phone

A

A. Plug the phone into a known good charger

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188
Q

Drag and drop the following speeds to the appropriate wireless standard. Tokens may be used more than once.

Simulation: See Image

A

Simulation Answer: See Image

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189
Q

Simulation: Wireless Setup at Library - Left Blank

A
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190
Q

An end user requires an add-on card to install in a computer. The card should provide the highest audio/video throughput available, while also providing the HIGHEST data transfer rates. Which of the following cards meets these requirements?

A. Graphics card
B. HDMI card
C. Video capture card
D. Thunderbolt card
E. USB 3.0 card

A

D. Thunderbolt card

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191
Q

A technician works for a company that has virtual servers and virtual desktops. The company hires a user who only needs to access the virtual desktops. Which of the following is the MOST cost-effective workstation to purchase?

A. Thin client
B. Gaming PC
C. CAD PC
D. Thick client

A

A. Thin client

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192
Q

Which of the following components of a motherboard is responsible for communications between CPU and RAM?

A. North Bridge
B. South Bridge
C. PCIe slot
D. CMOS battery

A

A. North Bridge

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193
Q

A computer technician wants to boot up a computer using a USB flash drive. After inserting the USB drive and powering on the computer, it does not boot to the flash drive and instead boots to the OS on the hard drive. Which of the following is MOST likely the cause?

A. The boot order in the BIOS is incorrect
B. The hard drive is not formatted
C. There is a disc in the optical drive
D. There is insufficient memory

A

A. The boot order in the BIOS is incorrect

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194
Q

A user, Joe, is watching a training education video and notices dark pin-sized dots in the same location on his laptop LCD screen. Which of the following is the cause of this issue?

A. Distorted image
B. Dead pixels
C. Pixelation
D. Incorrect color palette

A

B. Dead pixels

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195
Q

A user wants to connect a laptop to the office LAN, charge the battery, and have a dual screen setup. Which of the following would BEST solve this user’s requirements?

A. Digitizer
B. Thunderbolt
C. Docking station
D. Desktop mode

A

C. Docking station

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196
Q

A customer asks a technician to upgrade a desktop computer to support the DVI-D interface. Which of the following PC expansion cards would the technician upgrade?

A. FireWire card
B. Network card
C. Thunderbolt card
D. Video card
E. Sound card

A

D. Video card

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197
Q

A user is on a business trip with a company issued Windows 7 laptop and is unable to connect to corporate WLAN. To temporarily reconfigure the settings, which of the following must the technician must access?

A. Start/Control Panel/Network and Sharing Center/Change Adapter Settings/Wireless Network Connection Properties
B. Start/Control Panel/Network and Sharing Center/Manage Wireless Networks/Profile Types
C. Start/Control Panel/Network and Sharing Center/Manage Wireless Networks/Add/Create an ad hoc network
D. Start/Control Panel/Network and Sharing Center/Manage Wireless Networks/Add/Manually create a network profile

A

A. Start/Control Panel/Network and Sharing Center/Change Adapter Settings/Wireless Network Connection Properties

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198
Q

A smartphone user experiences difficulty removing the back cover of the device. Once finally removed, the battery appears to have swollen. The battery is still functional, but requires more frequent charging than it used to. Which of the following should the user do NEXT?

A. Remove the battery and let it cool for 24 hours
B. Fully discharge and then fully recharge the battery
C. Short the battery terminals with a paper clip
D. Replace the battery with a new one

A

D. Replace the battery with a new one

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199
Q

Which of the following BIOS level settings allow an administrator to view warnings on possible hardware level changes?

A. Drive lock
B. Intrusion detection
C. BIOS password
D. Trusted platform module

A

B. Intrusion detection

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200
Q

A technician just installed an antivirus suite on a workstation. It is kept up-to-date and has recently scanned the system. A day later the user reports slower response times than usual. Which of the following is the user MOST likely experiencing?

A. Advertisements
B. Resource consumption
C. A trojan infection
D. Unremoved viruses

A

B. Resource consumption

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201
Q

A technician installs a new video card in a desktop with onboard video. The technician boots the unit but sees no display. The monitor power light is on and the OS seems to be loading. Which of the following is the MOST likely cause?

A. The display is defective.
B. The video card needs to be flashed.
C. The internal adapter has not been disabled.
D. The new video card is defective.

A

C. The internal adapter has not been disabled.

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202
Q

A user is having problems printing. The technician believes the printer may be out of ink. Which of the following troubleshooting steps should be performed NEXT?

A. Establish a plan of action to resolve the problem
B. Implement the solution
C. Test the theory to determine cause
D. Verify full system functionality

A

C. Test the theory to determine cause

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203
Q

The contrast ratio for an LCD monitor is BEST defined as the ratio between:

A. display resolution and brightness.
B. power consumption and output intensity.
C. power savings of a comparable CRT monitor and the LCD.
D. the darkest and lightest displayed output.

A

D. the darkest and lightest displayed output.

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204
Q

A technician arrives in Germany and discovers that when their PC is plugged into the outlet, no power is received. Which of the following actions should the technician take to get the PC to operate?

A. Change the BIOS settings to the local time
B. Adjust the voltage selector switch
C. Attach a 220-volt power strip from the current region to the PC
D. Attach a 120-volt battery backup power supply to the PC

A

B. Adjust the voltage selector switch

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205
Q

Which of the following technologies is the MOST secure form of wireless encryption?

A. SSL
B. WPA
C. WEP
D. TLS

A

B. WPA

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206
Q

The technician is repairing a PC which appears to have a failing RAM module. After replacing the module, the extra memory still is not registering. Which of the following is MOST
likely the issue?

A. Jumper settings are incorrect
B. The RAM module is defective
C. The memory slot is defective
D. CMOS needs to be flashed

A

C. The memory slot is defective

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207
Q

Which of the following processing types allows two instructions to be received and processed nanoseconds apart?

A. Quad core
B. Triple core
C. Dual core
D. Hyper-threading

A

D. Hyper-threading

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208
Q

Which of the following operating system types will allow a user to utilize 16GB of RAM if installed on a PC workstation?

A. 8-bit
B. 16-bit
C. 32-bit
D. 64-bit

A

D. 64-bit

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209
Q

A technician needs to configure a computer system for MAXIMUM safety of stored data while staying cost effective. Which of the following RAID levels should be used?

A. RAID 0
B. RAID 1
C. RAID 3
D. RAID 5

A

B. RAID 1

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210
Q

Which of the following cable types delivers a signal over a single pin connector?

A. Ethernet
B. Coaxial
C. S-video
D. DVI

A

B. Coaxial

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211
Q

Which of the following has color codes that match on both ends (e.g. orange-white, orange, green- white, blue, blue-white, green, brown-white, brown)?

A. UTP straight-through
B. UTP crossover
C. Multi-mode fiber
D. Single-mode fiber

A

A. UTP straight-through

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212
Q

Which of the following channels should a technician choose when installing multiple wireless access points for a small office home office (SOHO) network to provide the MINIMAL interference?

A. 1, 6,11
B. 2, 5,10
C. 3, 7,9
D. 4, 5,8

A

A. 1, 6,11

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213
Q

A network administrator has a requirement to implement a WiFi hot-spot for the public. Which of the following should be used for secure access?

A. WEP and TKIP
B. WPA2 and AES
C. WPA and static IPs
D. WPA2 and MAC filtering

A

B. WPA2 and AES

214
Q

Simulation: See Image

A

Simulation Answer: See Image

215
Q

Simulation: See Image

A

Answer: See Image

216
Q

Simulation: See Image

A

Simulation Answer: See Image

Explanation:
A - Memory Module Connectors (1, 2, 3, 4)
B - Main Power Connector
C - Floppy drive connector (FLOPPY)
D - PCI Express x16 card connector
E - IDE Drive Connector
F - Front Panel I/O Connector
G - SATA Connector
H - CMOS Battery
I - PCI Card Connector
J - PCI Express x4 connector
K - PCI Express x1 card connector
L - Fan Connector (CPU FAN)
M - CPU Socket
N - USB Connector
O - Processor Power Connector

217
Q

Simulation: See Image

A

Simulation Answer: See Image

218
Q

Simulation: See Image

A

Simulation Answer: See Image

219
Q

Simulation: See Image

A

Simulation Anser: See Image

220
Q

Which of the following devices is used to convert initially audible signals into digital signals to provide communication between two endpoints?

A. Bridge
B. Fax machine
C. Repeater
D. Modem

A

D. Modem

221
Q

A user has lost connection to the Internet, but can still browse locally shared folders. Which of the following connections is MOST likely down?

A. SAN
B. WAN
C. LAN
D. PAN

A

B. WAN

222
Q

A technician just finished replacing a laptop screen, and upon first boot notices that the screen provides a very faint but darkened image which cannot be adjusted. Which of the following was MOST likely left unplugged after replacement?

A. CMOS Battery
B. Mini-PCI Card
C. Inverter
D. DC Cord

A

C. Inverter

223
Q

Which of the following devices requires 3.3V of power from the motherboard?

A. SLI Video Card
B. DVD-ROM Drive
C. USB Port
D. Serial Port Card

A

D. Serial Port Card

224
Q

Multicast addresses fall in which of the following classful address ranges?

A. Class A
B. Class B
C. Class C
D. Class D
E. Class E

A

D. Class D

225
Q

Which of the following translates digital signals into analog for transmission over phone lines?

A. SAN
B. VoIP
C. Modem
D. Bridge

A

C. Modem

226
Q

Which of the following cable types typically transmits the video from an analog security camera back to the CCTV system?

A. CAT5e
B. CAT6
C. RG-59
D. STP

A

C. RG-59

227
Q

Which of the following cable types should always be used through life safety areas?

A. PVC
B. Plenum
C. STP
D. Fiber

A

B. Plenum

228
Q

Which of the following 802.11 standards has a MAXIMUM bandwidth throughput of 54Mbps and uses 2.4GHz frequency?

A. A
B. B
C. G
D. N

A

C. G

229
Q

A user has 6,250 Megabytes worth of pictures they would like to back up. At the very MINIMUM, which of the following could backup these pictures to a single medium?

A. DL DVD Burner
B. LTO Drive
C. CD Burner
D. Blu-Ray Burner

A

A. DL DVD Burner

230
Q

Laser printers and thermal printers both use a heating element to function. Which of the following differentiates them?

A. Laser printers require a liquid pigment.
B. Thermal printers use device specific stock.
C. Laser printers do not require thermal toner.
D. Thermal printers utilize refillable heat toner.

A

B. Thermal printers use device specific stock.

231
Q

When referring to laser printing, which of the following describes the development process?

A. The corona wire places a static charge on the drum.
B. Toner is pulled to the charged areas of the drum.
C. Toner is pulled from the drum to the paper.
D. The toner is permanently affixed to the paper.

A

B. Toner is pulled to the charged areas of the drum.

232
Q

Which of the following would MOST likely be found on a docking station versus a port replicator?

A. USB Hub
B. VGA Port
C. PS/2 Slot
D. DVD-ROM

A

D. DVD-ROM

233
Q

A technician has been tasked with designing a new printing solution for a small team. They want to be able to use a central printer from their shared workspace as well as the conference room next door. Which of the following connection methods would BEST suit their need?

A. USB
B. Infrared (IR)
C. Bluetooth
D. Wireless

A

D. Wireless

234
Q

ESD mats are useful for protecting against which of the following hazards?

A. Chemical burns
B. Electromagnetic interference
C. RF interference
D. Static buildup

A

D. Static buildup

235
Q

When a technician suspects prohibited activity on an organization’s network or computers, which of the following is the FIRST step they should take?

A. Confirm an actual infraction has taken place
B. Confront the suspected person with incident details
C. Notify others so that peers will stop the activity
D. Erase the contents of the user’s computer and disable their account

A

A. Confirm an actual infraction has taken place

236
Q

A customer wants to be able to archive a large 15 to 20 GB project to optical media using a single disk. Which of the following should a technician recommend?

A. Blu-Ray writer
B. DVD-RW drive
C. Dual Layer DVD burner
D. CD-ROM burner

A

A. Blu-Ray writer

237
Q

Which of the following printer types requires calibration to ensure the nozzle is adjusted to print properly?

A. Impact
B. Inkjet
C. Laser
D. Thermal

A

B. Inkjet

238
Q

A home user’s PC has an over-clocked CPU with a relatively small heat sync, small fans on the 800W power supply, and a high-end video card. Which of the following is the recommended solution that will manage heat more effectively?

A. Replace the CPU heat sync with a high RPM fan
B. Purchase an energy efficient power supply
C. Not over-clocking the CPU
D. Liquid cooling system

A

D. Liquid cooling system

239
Q

Which of the following wireless standards operates at 5GHz? (Select TWO).

A. 802.11a
B. 802.11b

C. 802.11bg
D. 802.11g
E. 802.11n

A

A. 802.11a
E. 802.11n

240
Q

A technician is preparing to perform a processor upgrade on a critical company server. Which of the following precautions should be taken FIRST before performing such work on a system? (Select TWO).

A. Discharge all capacitors inside the PSU
B. Remove all jewelry
C. Ensure the PSU is plugged into a grounded electrical socket
D. Ensure humidity levels within the room are lowered
E. Put on an anti-static wrist strap

A

B. Remove all jewelry
E. Put on an anti-static wrist strap

241
Q

Which of the following devices uses both light and a lens to facilitate data warehousing?

A. Digitizer
B. Touch screen
C. Barcode reader
D. Camera

A

C. Barcode reader

242
Q

Activity logs show a large amount of data downloaded from a company server to an employee’s workstation overnight. Upon further investigation, the technician identifies the data as being outside the scope of the employee’s regular job functions. Which of the following steps should the technician take NEXT?

A. Report through proper channels
B. Document the changes
C. Continue to track more evidence
D. Preserve the chain of custody

A

A. Report through proper channels

243
Q

Which of the following supports a MAXIMUM frequency of 100MHz?

A. Cat5
B. Cat5e
C. Cat6
D. Cat6a

A

A. Cat5

244
Q

A brand new datacenter has been wired with all CAT6a wiring. A technician has been tasked to immediately install and boot up an already configured mission critical file server. Prior to turning the server on, the technician realizes that they had brought CAT5e patch cords by mistake. Which of the following should the technician do?

A. Install the CAT5e cable, boot the server and then return and replace it later.
B. Inform the customer and recommend temporarily using the CAT5e cable.
C. Install the CAT5e cable, document the installation and leave the premises.
D. Inform the customer that the server will be available as soon as a CAT6a cable is acquired.

A

B. Inform the customer and recommend temporarily using the CAT5e cable.

245
Q

Which of the following helps law enforcement show accountability for evidence as it was gathered?

A. Drive hashing

B. Chain of custody
C. Drive image creation
D. Court subpoena

A

B. Chain of custody

246
Q

A SOHO environment utilizes network hardware address filtering to minimize unauthorized use of its network infrastructure. A technician has been asked to install a shared network printer in the environment. Which of the following MUST the technician know in order to add the printer to the environment?

A. IP address of the printer
B. MAC address of the printer
C. Subnet mask of the network
D. Firmware version of the printer

A

C. Subnet mask of the network

247
Q

A technician has been asked to install a printer on a Windows XP machine. Through which of the following Control Panel utilities will the technician install the printer?

A. Printers and Devices
B. Devices and Printers
C. Printers and Faxes
D. Devices

A

C. Printers and Faxes

248
Q

A technician has been asked to share a laser printer amongst the users in an HR workgroup. The printer will need to be accessed from distances up to 200 feet through no more than one to two, hollow, dry board walls. Which of the following methods should be used?

A. 802.11x
B. PAN
C. USB
D. Infrared (IR)

A

A. 802.11x

249
Q

A technician has been asked to identify the unknown network addresses from a series of printers attached to the network via external hardware printer servers. Which of the following will provide the technician with the necessary information?

A. Performing a device self test print page from each printer
B. Performing a device print page from each print server
C. Performing a device factory reset on each print server
D. Performing a PING of each device address without the FQDN

A

B. Performing a device print page from each print server

250
Q

RAID 5 requires a minimum of how many hard drives?

A. 1
B. 2
C. 3
D. 4

A

C. 3

251
Q

When installing a floppy drive data cable, it is important for a technician to ensure which of the following? (Select TWO).

A. Availability of compatible power connectors
B. Adequate hard drive capacity

C. Correct CPU clock speeds
D. Correct Master/Slave jumper settings
E. Proper orientation of the data cable

A

A. Availability of compatible power connectors
E. Proper orientation of the data cable

252
Q

A laser multi-function device in an office is able to scan documents, but users are reporting that when they try to make copies they receive an error. Which of the following troubleshooting steps should a technician try FIRST?

A. Apply a new preventative maintenance kit.
B. Ensure the MFD is connected and on the network.
C. Replace all empty ink cartridges in the MFD.
D. Check the toner level to see if it is low.

A

D. Check the toner level to see if it is low.

253
Q

When installing a laptop at a desk that will be using stationary dual monitors, which of the following ports should be used? (Select TWO).

A. VGA
B. IEEE 1394
C. PCIe
D. PCMCIA
E. ExpressPort
F. HDMI

A

A. VGA
F. HDMI

254
Q

Which of the following is the maximum throughput of a USB 3.0 connection?

A. 800 Mbps
B. 3 Gbps
C. 4.8 Gbps
D. 10 Gbps

A

C. 4.8 Gbps

255
Q

Which of the following types of connectors can use a maximum of 8 strands of wires?

A. RJ-11
B. RS-232
C. RJ-45
D. BNC

A

C. RJ-45

256
Q

A system board has six slots for memory chips, aligned in two banks. Which of the following is the optimal memory configuration this board supports?

A. Multi Mode
B. Dual Channel
C. Triple Channel
D. Single Channel

A

C. Triple Channel

257
Q

A technician is trying to install a full-size PCI card into a slim line desktop PC. Which of the following would MOST likely be required to facilitate installation?

A. RAID card
B. CNR card
C. Riser card

D. MCA card

A

C. Riser card

258
Q

Which of the following network cable types has the longest range?

A. CAT5e
B. Single-mode fiber
C. Multi-mode fiber
D. CAT6

A

B. Single-mode fiber

259
Q

A technician is asked to repair a broken Ethernet jack in a conference room. Which of the following tools would the technician use when repairing the wall jack?

A. Crimper
B. Toner probe
C. Punchdown tool
D. Multimeter

A

C. Punchdown tool

260
Q

A user with a USB printer would like to print from more than one computer. Which of the following features should be used?

A. File and printer sharing
B. Internet connection sharing
C. Enable printer duplexing
D. USB hub

A

A. File and printer sharing

261
Q

Which of the following is the MAXIMUM number of 10Mb audio files that a user can store on a CD- RW?

A. 50
B. 70
C. 100
D. 120

A

B. 70

262
Q

Which of the following connectors provides the capability to pass both analog and digital signals?

A. VGA
B. BNC
C. DVI-I
D. USB 3.0

A

C. DVI-I

263
Q

A service call was opened for a thermal printer that has poor print quality. Which of the following should the technician do FIRST?

A. Replace the print head with OEM replacement.
B. Use a cotton swab and alcohol to clean the print head.
C. Use the printer manufacturer’s cleaning kit to clean the print head.
D. Use an industry approved cleaning kit to clean the print rollers.
E. Use the printer manufacturer’s cleaning kit to clean the print rollers.

A

C. Use the printer manufacturer’s cleaning kit to clean the print head.

264
Q

A technician needs to attach a network cable to a wall jack in the conference room. After running the cable through the conduit to the conference room, which of the following tools would BEST be used to connect the cable to the wall jack?

A. Punchdown
B. Loopback plug
C. Multimeter
D. Crimper

A

A. Punchdown

265
Q

Which of the following devices uses MAC tables to allow multiple computers to access a single network connection?

A. Hub
B. Firewall
C. VoIP
D. Switch

A

D. Switch

266
Q

Which of the following laser printer components will flip the paper to allow for printing on both sides?

A. Paper registration assembly
B. Paper pickup assembly
C. Duplex assembly
D. Image transfer belt

A

C. Duplex assembly

267
Q

A printer technician is sent to work on a fuser in a laser printer that is not adhering toner properly to the paper. While onsite Joe, an end user, reports that he has been having frequent paper jams as well. Which of the following would be the BEST course of action to repair the printer?

A. Install a manufacturer recommended maintenance kit
B. Install the fuser, replace the toner cartridge, and replace the pickup and separation rollers
C. Install the fuser and also replace the high voltage power supply
D. Install the fuser as the paper jams were probably also caused by the defective fuser

A

A. Install a manufacturer recommended maintenance kit

268
Q

Which of the following is used to provide secure file storage to network users only?

A. NAS
B. IMAP
C. SAN
D. SSH

A

A. NAS

269
Q

A technician has replaced the NIC in a computer running Windows XP Professional and has properly installed the device driver. The computer indicates the card has network
connectivity, but the technician is unable to access the Internet. Which of the following should the technician do NEXT to finish the NIC installation?

A. Change the computer and DNS server’s IP addresses in the Action Center
B. Use ipconfig to check the current settings and Network Connections to make changes
C. Assign the NIC an APIPA address using ipconfig and the network setup wizard
D. Reboot the computer and configure the necessary network settings in the BIOS

A

B. Use ipconfig to check the current settings and Network Connections to make changes

270
Q

Which of the following Internet connection types has the HIGHEST latency?

A. WiMAX
B. Satellite
C. Fiber
D. Dial-up

A

B. Satellite

271
Q

Which of the following would BEST describe the capabilities of a 64-bit operating system?

A. Capable of managing dual NICs.
B. Capable of effectively managing 1TB SSD.
C. Capable of managing more than 4 displays.
D. Capable of utilizing 128GB RAM.

A

D. Capable of utilizing 128GB RAM.

272
Q

Joe, a user, wants to modify the fan speed settings on his PC. Which of the following locations allows the fan speed settings to be changed?

A. BIOS
B. Device Manager
C. Motherboard Jumpers
D. Computer Management

A

A. BIOS

273
Q

A user has purchased a new touch screen tablet and is reporting that the touch interface is extremely inaccurate and almost unusable. Which of the following actions should a technician take FIRST to resolve the issue?

A. Return the tablet to the manufacturer
B. Give the user a stylus to use
C. Calibrate the touch interface
D. Verify touch interface connectivity inside the screen

A

C. Calibrate the touch interface

274
Q

A technician needs to install a projector into a conference room with several windows. Which of the following should the technician consider so that the displayed image is always visible?

A. Resolution
B. Lumens
C. Anti-glare filter
D. Bulb life

A

B. Lumens

275
Q

A common method of accessing computers remotely that uses port 23 is known as?

A. LDAP
B. RDP
C. Telnet
D. FTP

A

C. Telnet

276
Q

Which of the following allows for audio and video connections using a single cable?

A. HDMI
B. Parallel
C. DVI-A
D. eSATA

A

A. HDMI

277
Q

Which of the following standards is an expansion card slot used only for graphics?

A. PCIe
B. AGP
C. PCI
D. miniPCI

A

B. AGP

278
Q

A technician, Anne, has repaired a CEO’s laptop. Which of the following is the LAST step that should be taken after the repair is completed?

A. Prepare a hot spare in preparation for the next repair
B. Document all of the services provided
C. Communicate the status of the repair with the CEO
D. Offer other repair options if they are available

A

C. Communicate the status of the repair with the CEO

279
Q

Modern laptop screens are much brighter because of advances in which of the following technologies?

A. LED
B. Batteries
C. Inverter
D. Plasma

A

A. LED

280
Q

A technician, Anne, notices there are no hardware volume control buttons on the new laptops that were ordered. Which of the following would control the volume on the laptop?

A. Software only
B. Bluetooth
C. Function keys
D. WiFi switch

A

C. Function keys

281
Q

A technician wants to simplify users’ wireless configuration in a new remote office. Which of the following must be configured on the access point to allow wireless clients to automatically negotiate secure authentication with the SOHO access point?

A. Enable QoS
B. Enable SSID Broadcast
C. Enable WPS
D. Enable MAC filtering

A

C. Enable WPS

282
Q

Ann, a technician, is inspecting a PC with an Intel Core 2 Quad processor and finds that the Task Manager is reporting the system as having 8 cores. She is convinced this system only has four cores. Which of the following technologies is causing the discrepancy?

A. Hyper-threading
B. Intel SSE3
C. L2 Cache
D. S.M.A.R.T.

A

A. Hyper-threading

283
Q

Which of the following cable types designates that it can safely be run through a drop ceiling?

A. STP
B. Plenum
C. CAT5e
D. UTP

A

B. Plenum

284
Q

A technician is installing new hard drives into a server and needs to set IDs to numbers ranging from 0-15. Which of the following types of drives is the technician installing?

A. SATA
B. SCSI
C. USB
D. EIDE

A

B. SCSI

285
Q

By default, which of the following ports is used for SMTP?

A. 21
B. 25
C. 110
D. 143

A

B. 25

286
Q

A small office with five computers on a workgroup that are directly connected to a switch is an example of which of the following network topologies?

A. Ring
B. Bus
C. Mesh
D. Star

A

D. Star

287
Q

Joe would like an Internet connection that is always on, stable, and not influenced by atmospheric conditions. Which of the following Internet connection types would BEST meet Joe’s requirements?

A. Dial-up
B. Mobile Hotspot
C. Satellite
D. Cable

A

D. Cable

288
Q

A customer is terminating an employee for suspected activity that is against company policy. They have called Ann to consult with them on how to best preserve any evidence the company may be required to provide in court. Which of the following would BEST preserve the integrity of the data and best serve the client?

A. Create an image of the hard drive and store it on a NTFS drive.
B. Remove and secure any HDD from the computer, documenting the process.

C. Store the computer in the server room until it is required.
D. Lock the user out of the computer and let another employee use it until needed.

A

B. Remove and secure any HDD from the computer, documenting the process.

289
Q

Which of the following wireless standards operates at 5 GHz and has a maximum speed of 54 Mbps?

A. 802.11a
B. 802.11b
C. 802.11g
D. 802.11n

A

A. 802.11a

290
Q

Ann, a user, brings her laptop in and reports that it is no longer charging. Additionally, the laptop can no longer stay powered on even when plugged in. Which of the following hardware
components is MOST likely in need of replacement?

A. Hard drive
B. Memory modules
C. System fan
D. Wireless card
E. System board

A

E. System board

291
Q

Joe, a user, has a new slim profile laptop and is in need of additional USB ports. He has also requested FireWire connection capabilities which his laptop does not provide. Which of the following would BEST fit the specifications Joe has provided?

A. A docking station
B. An external USB hub
C. A USB to FireWire converter
D. A cable lock

A

A. A docking station

292
Q

Ann is cleaning the printer pickup rollers and spills the cleaning fluid on her leg. In which of the following would she find the proper way to cleanup the spill?

A. Inventory spreadsheet
B. MSDS
C. Project management plan
D. EULA

A

B. MSDS

293
Q

Which of the following is the MAXIMUM number of unique IP addresses on an IPv4 Class A network?

A. 254
B. 65 Thousand
C. 16.3 Million
D. 340 Trillion

A

C. 16.3 Million

294
Q

Which of the following is an advantage of an IPv6 network?

A. Virtually unlimited number of network addresses
B. Backwards compatible with all network devices and operating systems
C. Less security concerns
D. Higher available speed

A

A. Virtually unlimited number of network addresses

295
Q

Which of the following connection types is capable of transmissions speeds up 100 Gbps?

A. Fiber
B. Coaxial
C. Infrared
D. DSL

A

A. Fiber

296
Q

Which of the following wireless transmission methods requires line of sight?

A. Infrared
B. RFID
C. 802.11a
D. Bluetooth

A

A. Infrared

297
Q

Joe’s company just moved into a new building, and the company’s management is very concerned about proper equipment grounding. Which of the following risks are they attempting
to mitigate by grounding equipment?

A. Security breaches
B. Electrical shock
C. Chemical burns
D. Equipment theft

A

B. Electrical shock

298
Q

A user has a CAD / CAM workstation that is to be reconfigured into a Gaming PC. Which of the following would be the EASIEST and MOST effective upgrade?

A. Add better Sound Card
B. Install a TV Tuner
C. Add additional L2 cache
D. Install USB 3.0 Card

A

A. Add better Sound Card

299
Q

Which of the following would be used to connect two remote sites?

A. Switch
B. Access point
C. Router
D. Hub

A

C. Router

300
Q

A bank wants to maximize the security of employee computer data displayed on their screen. Which of the following would BEST accomplish these goals?

A. Keyboard filters
B. Privacy filters
C. Screensavers
D. Secure display drivers

A

B. Privacy filters

301
Q

Which of the following cable types is used to transmit data from a satellite dish to the satellite modem?

A. CAT5e
B. CAT3
C. Fiber
D. RG-6

A

D. RG-6

302
Q

A customer needs to run several virtual machines on their design workstation to work on cross platform software. Which of the following should be maximized to improve workstation performance? (Select TWO)

A. Cooling fans
B. RAM
C. Number of CPU cores
D. Storage space E. PCIe slots

A

B. RAM
C. Number of CPU cores

303
Q

Older video cards used S-video to output to a TV. This standard has been replaced by:

A. FireWire.
B. SCSI.
C. coaxial.
D. HDMI.

A

D. HDMI.

304
Q

Which of the following is the BEST approach a technician should take when informing a customer about their findings of any specific computer problem?

A. Use non-technical terms.
B. Use the appropriate acronyms.
C. Use proper technical terms.
D. Use email to ensure a written record.

A

A. Use non-technical terms.

305
Q

Most notebook PCs have their WiFi antenna located in the:

A. LCD.
B. WiFi card.
C. I/O area.
D. top cover.

A

D. top cover.

306
Q

Which of the following displays has the HIGHEST Hz frequency?

A. Plasma
B. LED
C. CRT
D. LCD

A

A. Plasma

307
Q

Which of the following devices can be used to merge traffic between two different network topologies?

A. Hub
B. Bridge
C. Switch
D. Access point

A

B. Bridge

308
Q

A gaming PC has been built from components. The system is getting power but there is no video on the display. Which of the following is the MOST likely cause of the issue?

A. The display is defective and needs to be replaced.
B. The SATA controller is disabled in the BIOS.
C. The PCIe 6-pin power cable is not connected to the high-end video card.
D. The CPU is not powerful enough to provide adequate speed to the system.

A

C. The PCIe 6-pin power cable is not connected to the high-end video card.

309
Q

Which of the following RAM types is used if it is labeled as 4 GB PC1333?

A. RAMBUS
B. DDR3
C. SDIMM
D. SIM

A

B. DDR3

310
Q

Which of the following versions of Windows XP would a technician MOST likely install for a small business?

A. Windows XP Professional 64-bit
B. Windows XP Professional
C. Windows XP Media Center
D. Windows XP Home

A

B. Windows XP Professional

311
Q

Which of the following is the subnet mask for a Class A IP address?

A. 127.0.0.1
B. 255.0.0.0
C. 255.255.255.0
D. 255.255.255.254

A

B. 255.0.0.0

312
Q

Which of the following BEST explains how the data rate is doubled in DDR RAM?

A. CPU clock speed is doubled
B. Uses 64-bit instead of 32-bit architecture
C. Memory clock speed is doubled
D. Data transfer on both clock edges

A

D. Data transfer on both clock edges

313
Q

A technician is building a custom gaming computer. Which of the following is the FASTEST memory the technician can use?

A. DDR2 CAS7
B. DDR3 CAS9
C. DDR3 CAS10

D. DDR3 CAS11

A

B. DDR3 CAS9

314
Q

A customer needs to run 3 virtual machines on their software design workstation. Which of the following CPUs would be MOST cost effective for this task?

A. 3 Core
B. 4 Core
C. 8 Core
D. 12 Core

A

B. 4 Core

315
Q

An older laptop does not have Wi-Fi capability but has some rectangular slots on its side. Which of the following is the port that would take a Wi-Fi card in this laptop?

A. SODIMM
B. PCMCIA
C. SD
D. Compact flash

A

B. PCMCIA

316
Q

A technician has a work order to install a USB 3.0 expansion card into a PC. The expansion card is a PCI Express 1.1 compliant card and the motherboard has one PCI Express 2.0
slot available. Which of following BEST represents the compatibility between the hardware?

A. It will not install correctly, and the PCI slot is already being used by the video card.
B. It will install correctly to the PCI Express slot onto the motherboard. The card should function correctly, as the PCI Express 2.0 slot is backwards compliant.
C. It will not install correctly into the PC, as the 1.1 and 2.0 slots are not compatible.
D. It will install correctly, but the card will not operate as the PCI Express 1.1 and the PCI Express 2.0 standards are completely different.

A

B. It will install correctly to the PCI Express slot onto the motherboard. The card should function correctly, as the PCI Express 2.0 slot is backwards compliant.

317
Q

A user is trying to use Remote Desktop to connect to another computer on the LAN. The connection fails. The technician opens up a command prompt and types the following “telnet
computername 3389” and also gets the same error message. Which of the following is the MOST likely cause of this error, assuming that the OS firewall has been disabled?

A. The antivirus software is blocking the incoming connection.
B. The ISP is blocking Remote Desktop at their end.
C. The RDP connection has been configured to use a non-standard port.
D. The telnet service has not been installed.

A

C. The RDP connection has been configured to use a non-standard port.

318
Q

Which of the following is the standard sequence of wire color in a RJ-11 phone line?

A. Green, Black, Yellow, Red
B. Black, Red, Green, Yellow
C. Yellow, Black, Red, Green
D. Red, Black, Green, Yellow

A

B. Black, Red, Green, Yellow

319
Q

A technician would like to connect to a computer using remote desktop. Which of the following ports does remote desktop use by default?

A. 22
B. 443
C. 3389
D. 8080

A

C. 3389

320
Q

Which of the following should a technician do NEXT after reporting an incident?

A. Delete the content
B. Confiscate the PC
C. Go back to work
D. Document the incident

A

D. Document the incident

321
Q

Which of the following MUST be configured when trying to start a machine with a DVD?

A. TPM
B. Virtualization support
C. BIOS security
D. Boot order

A

D. Boot order

322
Q

After setting up a new computer, a user states that the mouse and keyboard will not work. Which of the following is the MOST likely reason?

A. The network cable is disconnected
B. The PS/2 connectors are switched
C. The USB connectors are switched
D. The hard drive is unplugged

A

B. The PS/2 connectors are switched

323
Q

Which of the following interfaces are used to simultaneously transfer video and audio at high rates?

A. HDMI
B. DVI-D
C. S-Video
D. DVI-I

A

A. HDMI

324
Q

Which of the following expansion cards would MOST likely have the requirements of utilizing a direct auxiliary 6-pin power plug to operate properly?

A. PCI Express RAID card
B. PCI Express video card
C. PCI Express FireWire card
D. PCI Express LAN card

A

B. PCI Express video card

325
Q

To configure two drives for MAXIMUM performance, which of the following RAID types should be used?

A. RAID 0
B. RAID 1
C. RAID 5
D. RAID 10

A

A. RAID 0

326
Q

Which of the following panel types would allow for the THINNEST possible display monitor?

A. LED
B. CRT
C. DLP
D. Plasma

A

A. LED

327
Q

A technician is tasked with selecting components to build a computer that will be used for computer-aided drafting and computer aided modeling. Which of the following components
are the BEST choices? (Select TWO).

A. Triple channel memory
B. MIDI sound card
C. Socket 1156 motherboard
D. Onboard graphics
E. Socket 1366 CPU

A

A. Triple channel memory
E. Socket 1366 CPU

328
Q

Which of the following devices transmits data to all ports regardless of final destination?

A. Firewall
B. Router
C. Switch
D. Hub

A

D. Hub

329
Q

Which of the following uses a single connector to deliver both video and audio?

A. DVI
B. Serial
C. VGA
D. HDMI

A

D. HDMI

330
Q

Which of the following expansion slots uses a serial connection?

A. PCI
B. PCI-X
C. PCIe
D. AGP

A

C. PCIe

331
Q

Which of the following would allow for multiple computers to share a display and input devices?

A. AGP video adapter
B. KVM switch
C. Portable TDR
D. PCI video adapter

A

B. KVM switch

332
Q

Video editing workstations require the fastest hard drive access times with large storage capacity. Which of the following hard disk setups would be MOST ideal for the described computer?

A. Two 500 GB SATA2 hard drives used in a JBOD array
B. Two 500 GB SATA2 hard drives in a hardware RAID 0
C. Two 500 GB SATA2 hard drives in a hardware RAID 1
D. Two 500 GB SATA2 hard drives in a software RAID 0

A

B. Two 500 GB SATA2 hard drives in a hardware RAID 0

333
Q

A technician is dispatched to install additional RAM in a computer. The technician unplugs the system from the power source, and removes the cover of the PC. Which of the following should the technician do NEXT?

A. Update the BIOS for compatibility.
B. Put on an ESD strap.
C. Use an ant-static bag to hold the RAM while installing.
D. Clean out the PC with compressed air.

A

B. Put on an ESD strap.

334
Q

When installing multiple SCSI drives in a system, which of the following is correct?

A. All drives must have the same SCSI ID.
B. Drives will be automatically assigned an ID by the controller.
C. Drives in the same RAID array must have the same SCSI ID.
D. Each drive must have a different SCSI ID.

A

D. Each drive must have a different SCSI ID.

335
Q

Which of the following would be the MOST important factor to consider when building a virtualization workstation?

A. High-end graphics card with onboard memory
B. A compact form factor
C. Dual monitor support
D. Maximum RAM and CPU cores

A

D. Maximum RAM and CPU cores

336
Q

Which of the following are standard AMD processor socket types? (Select TWO).

A. 1366
B. 1155
C. 940
D. LGA
E. F

A

C. 940
E. F

337
Q

Which of the following is the form factor of a standard Parallel connector?

A. DB-9
B. DB-15
C. DB-25
D. DIN-6

A

C. DB-25

338
Q

A technician is installing a new TV tuner on a Windows 7 HTPC and no channels are showing up. Which of the following is the MOST likely cause?

A. The TV cable is connected to the FM/AM input.
B. The TV tuner card does not support HD channels.

C. The TV tuner card is not properly seated.
D. The cable signal is too weak.

A

A. The TV cable is connected to the FM/AM input.

339
Q

Which of the following technologies is responsible for communication with the CPU?

A. eSATA
B. PCI express
C. Southbridge
D. Northbridge

A

D. Northbridge

340
Q

On an ATX motherboard, the 4-pin auxiliary power connector provides which of the following?

A. Additional power to onboard devices
B. Additional power to PCIx peripheral cards
C. Additional power to the South Bridge
D. Additional power to the CPU voltage regulator

A

D. Additional power to the CPU voltage regulator

341
Q

Jot, a user, has installed a new monitor on an existing system. Jot calls a support technician and reports that everything on the new display is fuzzy. Which of the following describes what needs to be changed to correct this issue?

A. The display resolution needs to match the native resolution.
B. The old graphics card does not support the new monitor.
C. The new monitor cable needs to have aluminum cores installed.
D. The new monitor requires updated drivers to be installed.

A

A. The display resolution needs to match the native resolution.

342
Q

Ann, a user, has recently installed a new Blu-Ray ROM in her desktop computer. The computer recognizes the device as a DVD-ROM. Which of the following actions would enable the system to recognize the device as a Blu-Ray device?

A. The operating system must be upgraded to Windows Ultimate.
B. Flash the system’s motherboard CMOS.
C. Upgrade to the latest Windows Media Player.
D. Install the manufacture’s drivers for the OS.

A

D. Install the manufacture’s drivers for the OS.

343
Q

Which of the following external ports would a technician use to connect a keyboard? (Select TWO).

A. eSATA
B. IEEE 1394
C. USB
D. PS/2
E. VGA

A

C. USB
D. PS/2

344
Q

A technician has 2GB of data that needs to be backed up from a customer’s Windows 7 computer. Which of the following storage media should the technician use?

A. DVD-RW
B. CD-RW
C. DVD-ROM
D. CD-ROM

A

A. DVD-RW

345
Q

Which of the following adapter types uses a 7-pin cable to transmit video signals?

A. RGB
B. S-Video
C. HDMI
D. DVI

A

B. S-Video

346
Q

A technician is asked to upgrade RAM in a laptop from 4GB to 8GB. Which of the following should the technician do FIRST?

A. Download the newest motherboard drivers
B. Enable TPM
C. Review the vendor laptop documentation
D. Flash the BIOS

A

C. Review the vendor laptop documentation

347
Q

Which of the following types of connectors would be found to connect printers and scanners to a device that did not have any network connections?

A. RJ-45
B. Parallel
C. RJ-11
D. BNC

A

B. Parallel

348
Q

Which of the following types of device cable types are used to connect output devices such as printers and scanners?

A. Parallel
B. eSATA
C. IDE
D. PATA

A

A. Parallel

349
Q

A technician wants to install a secondary IDE drive which will be configured for additional user storage on the same IDE channel of the drive with the operating system. Which of the following jumper configurations should the technician use for the additional drive, if the drive with the operating system is set to MA?

A. Place a jumper on both the MA and CS jumper block of the secondary drive.
B. Place a jumper on the MA jumper block of the secondary drive.
C. Place a jumper on both the SL and CS jumper block of the secondary drive.
D. Place a jumper on the SL jumper block of the secondary drive.

A

D. Place a jumper on the SL jumper block of the secondary drive.

350
Q

USB 2.0 and which of the following ports share the same connector?

A. Micro USB 2.0
B. Mini USB 2.0
C. Micro USB 3.0
D. USB 3.0

A

D. USB 3.0

351
Q

Which of the following characteristics is generally found on a docking station that port replicators do not offer?

A. Replicators usually have most USB ports than docks.
B. Docks generally do not need separate power to function.
C. Docks have independent hardware that replicators lack.
D. Replicators have additional NIC that docks lack.

A

C. Docks have independent hardware that replicators lack.

352
Q

Which of the following RAM types supports triple channel configurations?

A. RAMBUS
B. DDR
C. DDR3
D. DDR2

A

C. DDR3

353
Q

Which of the following devices would provide protection for electronic equipment in an area prone to intermittent, unstable power?

A. Power strip
B. Surge suppressor
C. Uninterruptible power supply
D. Line conditioner

A

C. Uninterruptible power supply

354
Q

Which of the following RAID types uses a drive mirroring algorithm? (Select TWO).

A. RAID 0
B. RAID 1
C. RAID 5
D. RAID 6
E. RAID 10

A

B. RAID 1
E. RAID 10

355
Q

Which of the following adapters causes the LEAST amount of signal loss?

A. VGA to DVI
B. HDMI to VGA
C. DVI to HDMI
D. S-video to RCA

A

C. DVI to HDMI

356
Q

Which of the following are factors when designing a home theater PC?

A. Wireless NIC
B. Audio frequency
C. Video refresh rate
D. Video output

A

D. Video output

357
Q

A company is converting to LCD monitors and needs to properly dispose of all CRT monitors. Which of the following is an important consideration when disposing of CRT monitors?

A. The materials within the cathode ray tube are harmful.
B. They are heavier than LCD monitors and therefore require special disposal.
C. The glass of the tube can easily break and cause serious injury.
D. The rays of the cathode can cause blindness if someone is exposed.

A

A. The materials within the cathode ray tube are harmful.

358
Q

Jot, a customer, requests that the desktop system he is buying is able to be used at his vacation home in another country, as well as his regular home. The technician is aware that the country mentioned has different power requirements. Which of the following should the technician ensure the desktop contains?

A. Dual voltage options
B. UPS
C. Inverter
D. Micro-ATX connector

A

A. Dual voltage options

359
Q

Which of the following is a standard Intel processor socket type?

A. F
B. 754
C. 940
D. LGA

A

D. LGA

360
Q

Which of the following expansion slots is MOST commonly used for high-end video cards?

A. PCI
B. PCIe
C. CNR
D. AGP

A

B. PCIe

361
Q

Which of the following technologies can be accessed through the DisplayPort? (Select TWO).

A. USB
B. SATA
C. DVI
D. FireWire
E. HDMI

A

C. DVI
E. HDMI

362
Q

Which of the following connections are typically on the external PC chassis? (Select TWO).

A. AGP
B. SAS
C. IEEE1394
D. eSATA
E. IDE

A

C. IEEE1394
D. eSATA

363
Q

After a technician installs a video card, which of the following should the technician configure NEXT?

A. Resolution
B. Colors
C. Dots per inch
D. Refresh rate

A

A. Resolution

364
Q

Which of the following is a benefit DHCP over static addressing?

A. Every device will automatically be given a default gateway
B. It eliminates the possibility of duplicate MAC addresses
C. The device can be identified by a friendly name
D. The technician can monitor every device on the network

A

A. Every device will automatically be given a default gateway

365
Q

A technician is securely accessing a remote router to check the running configuration. To do so the technician need to an application that utilizes which of the following protocols?

A. Telnet
B. RDP
C. LDAP
D. SSH

A

D. SSH

366
Q

A remote employee has called the help desk asking how to print double-sided pages on a small office printer Which of the following should the help desk technician have the employee
configure in the printer settings?

A. Collated printing
B. Duplex printing
C. Print spooling
D. Page orientation

A

B. Duplex printing

367
Q

A network administrator has noticed some lag in between two buildings connected by underground cabling The administrator wants to make sure the network traffic is using the newer fiber connection Instead of the older backup CAT5 Ethernet connection Which of the following tools can be used to ensure that traffic is taking the desired path?

A. ipconfig
B. tracert
C. nslookup
D. netstat

A

B. tracert

368
Q

A user would like to set a public network for a DMZ server.
Which of the following is a public IP subnet?

A. 10.0.1.0/24
B. 64.65.128/24
C. 172 16.1.0/24
D. 192.168.1O.0/25

A

B. 64.65.128/24

369
Q

Joe, a user, reports that his network speed is slower than it used to be. Joe moved his desk to a new location, which is farther away from the wall jack. His phone and network cables were moved and the ports were not changed. Joe’s phone continues to function. Which of would MOST likely cause Joe’s slower than normal network speed?

A. The cable was extended with a coupler
B. The connections were not terminated properly.
C. The cable was experiencing RFI.
D. The switch port was not configured correctly

A

A. The cable was extended with a coupler

370
Q

A PC power supply has been replaced. It physically matches the old supply and the connectors are properly joined, but the PC does not power on. Which of the following is MOST likely the reason for this behavior?

A. The main motherboard is plugged in backward.
B. The wattage is less than the original supply.
C. The power cable is the wrong type.
D. The voltage selector is incorrectly set.

A

B. The wattage is less than the original supply.

371
Q

A user, Ann, logs in to her computer and receives an error that sates this IP address is already in use. All computers are assigned dynamic IP addresses. When following best
practice, which of the following commands should the technician run? (Choose two.)

A. Ipconfig
B. Ipconfig/release
C. Ipconfig/flusdns
D. Ipconfig/renew
E. Ipconfig/?
F. Ipconfig/all

A

B. Ipconfig/release
D. Ipconfig/renew

372
Q

Which of the following mobile connection types has the LOWEST data transmission rate?

A. Bluetooth
B. NFC
C. 802.11ac
D. IRE

A

D. IRE

373
Q

A user has requested to have an extra 4GB of memory installed on a laptop. During the Installation process, which of the following parts of the laptop will the technician need to remove?

A. CD-ROM drive
B. CMOS battery
C. Access panel
D. Hard drive

A

C. Access panel

374
Q

A technician has noticed that a client has an unsecured wireless network. Which of the following is the BEST security encryption type to protect the wireless network from intrusion?

A. WEP2
B. WEP
C. WPA2
D. WPS

A

C. WPA2

375
Q

A customer is looking for new wearable technology and wants to track heart rate with little effort. Which of the following devices should the technician recommend?

A. e-Reader
B. Pedometer
C. Bluetooth headset
D. Fitness monitor

A

D. Fitness monitor

376
Q

Which of the following cable connection types would be used to provide digital signal input to a TV tuner add-in card?

A. USB Type A connector
B. F-connector
C. FireWire connector
D. VGA

A

D. VGA

377
Q

A printer is printing spotty or horizontal lines. A technician has accessed the control panel, selected devices and printers and ran the print utility However, the problem still remains.
Which of the following should be done NEXT?

A. Open the printer and check for clogged print heads
B. Shake it to loosen the toner and then reinstall ‘he cartridge
C. Reinstall the printer drivers
D. Replace the ink cartridge

A

D. Replace the ink cartridge

378
Q

A user would like to set up a wireless network that uses RADIUS as the authentication server and has the strongest encryption type. Which of the following would be the BEST solution?

A. WPA2 Enterprise with AES
B. WAP with PSK
C. WPA2 Enterprise with TKIP
D. WPA with TKIP

A

A. WPA2 Enterprise with AES

379
Q

A security officer wants to eliminate username and password sharing on the network Which of the following technologies should be part of a potential solution?

A. Intrusion Prevention Systems
B. Encrypted File System
C. Bitlocker
D. Smart card readers

A

D. Smart card readers

380
Q

A user of a high-end workstation requires a Blu-Ray re-writable drive to be installed The PC has available USB 2.0 ports, an Open expansion slot but no open drive bay. Which of the following would allow the Blu-Ray writer the FASTEST operational speed?

A. Install an eSATA BDXL drive
B. Install a USB 3.0 card, and connect a BDXL drive
C. Connect the BDXL to a USB 2.0 port
D. Add an internal BDXL drive.

A

B. Install a USB 3.0 card, and connect a BDXL drive

381
Q

A user reports that all printout to a locally attached printer show only garbled characters. Which of following troubleshoot the issue?

A. Programs and Features
B. Performance monitor
C. System Configuration
D. Device Manager

A

D. Device Manager

382
Q

A user reports that every time a document is printed to a laser printer, the document lettering smudges making it unreadable which of the following is the cause?

A. The print server is receiving error codes.
B. The toner cartridge is leaking
C. The fuser is not functioning property
D. The Ink has not fully dried

A

C. The fuser is not functioning property

383
Q

Which of the following is an advantage of wearable technology over standard accessories?

A. Incoming call notifications
B. Longer battery life
C. Easily set wake-up alarms
D. Ability to check the time

A

A. Incoming call notifications

384
Q

When upgrading RAM in a laptop, which of the following would a technician need to check FIRST in the manufacturer’s specification?

A. Compatibility between CPU and memory module
B. Maximum capacity and speed for the motherboard
C. Number of slots in use on the motherboard
D. Maximum capacity of each RAM module

A

C. Number of slots in use on the motherboard

385
Q

Users are experiencing an issue with an office laser printer. A technician discovers toner dust is falling off the page; but some of the print remains on the paper. Which of the following is MOST likely the issue?

A. Drum
B. Print head
C. Transfer roller
D. Fuser
E. Toner cartridge

A

C. Transfer roller

386
Q

Which of the following integrated devices in a laptop allows the users to capture images and audio?

A. Digitizer
B. TV tuner
C. Webcam
D. Biometric scanner

A

A. Digitizer

387
Q

An educational consulting company requires a new multifunction printer. The company prints a very high volume, including a number of full-color brochures and educational materials.
Which of the following print solution type is MOST appropriate for this company?

A. Color inkjet printer
B. line printer

C. Thermal printer
D. Monochrome laser printer
E. color laser printer

A

C. Thermal printer

388
Q

A user asks a technician to connect a laptop dock to a large external monitor. Which of the following connections would carry both audio and video with the HIGHEST quality?

A. USB 2.0
B. Displayport
C. DVI-Digital
D. DVI-Integrated

A

D. DVI-Integrated

389
Q

A technician is replacing an older video card with a new high-end video card in a workstation. The installation was successful, the new card seated properly, and power is connected.
However, upon booting, the computer now emits several beeps and will not boot, but shows no error messages.
Which of the following is MOST likely the cause of this issue?

A. The BIOS is out-of-date
B. There is not enough PSU output
C. There is an onboard RAM mismatch
D. GPU is overclocked
E. The firmware is out-of-date

A

A. The BIOS is out-of-date

390
Q

A user has a PC with RAID configuration and reports slow computer performance. A technician uses the manufacture’s diagnostic software, and the computer passes all tests. The technician then uses a defragmentation tool and hears clicking noises. Which of the following should the technician identify and replace?

A. Hard drive
B. System fan
C. SSD
D. RAID controller

A

A. Hard drive

391
Q

A user needs access to a shared mailbox inside the mobile mail application through the company’s cloud-based email service. Which of the following protocols is required to make this
possible?

A. IMAP
B. S/MIME
C. SMTP
D. SNMP

A

C. SMTP

392
Q

Given the following characteristics:
- Allows smartphones to make electronic payments
- Allows smartphones to be used as personal identification
-Has wireless technology interfacing with an electromagnetic radio field
Which of the following connection types BEST matches these characteristics?

A. Bluetooth
B. IRDA
C. WIFI
D. NFC

A

D. NFC

393
Q

Which of the following devices allows a variety of digital musical instruments, computers, and other electronic devices to communicate with each other?

A. MIDI
B. KVM
C. Digitizer
D. SPDIF

A

A. MIDI

394
Q

A customer would like to add a large form factor graphics card to a computer. Which of the following types of cards should be installed to accomplish this?

A. USB 3.0
B. Storage
C. FireWire
D. Riser

A

D. Riser

395
Q

A user cannot print to any of the network printers. A technician confirms the user is connected to all printers, and other users on the network can print without issue. Which of the following should the technician perform to resolve the issue?

A. upgrade the printer’s firmware.
B. Update the printer’s firmware.
C. Restart the printer spooler service.
D. Check printer memory errors.
E. Install a printer maintenance kit.

A

B. Update the printer’s firmware.

396
Q

A customer brought a laptop with a cracked screen to a repair shop. The technician powered on the machine and verified the screen still worked, but the display was distorted and
unusable. To adhere to best practices, which of the following should the technician do? (Choose three.)

A. Ask the user to watch the procedure to ensure no mistakes are made.
B. Advise the customer to perform a full backup of the hard drive.
C. Connect a more experienced colleague to perform the repair.
D. Escalate to a manager before performing any repairs.
E. Document and label the disassembly procedure, including all hardware parts.
F. Use the appropriate hard tools to conduct the repairs and take ESD precautions.
G. refer to the manufacture resources for disassembly of the laptop.

A

B. Advise the customer to perform a full backup of the hard drive.
D. Escalate to a manager before performing any repairs.
G. refer to the manufacture resources for disassembly of the laptop.

397
Q

Which of the following represents a small collection of paired Bluetooth devices on a college campus network?

A. WAN
B. MAN
C. LAN
D. PAN

A

D. PAN

398
Q

A technician has been asked to configure and install a system to host a public website. It will be placed on-site at the company. In which of the following locations in the network should the system be placed to ensure the public is unable to access the company’s other systems?

A. DMZ
B. ISP
C. Datacenter
D. DNAT
E. Server room

A

A. DMZ

399
Q

Joe, a customer, contacts the help desk report his laptop screen has become dark and the screen content is difficult to see. After troubleshooting with the user, Ann, the technician, determines Joe was off-site at a park when the issue occurred. Which of the following describes what Ann should do to educate Joe?

A. Ann should explain that the power-saving features on the laptop dim the screen, and Joe can use the function keys to brighten it again.
B. Ann should explain that when Joe first powers on the laptop, he can access a menu to change the user profile to “light.”
C. Ann should explain that because it is a corporate laptop, the screen is dimmed as a part of corporate policy when Joe is not in the office.
D. Ann should explain that is a security feature to protect against shoulder-surfing attacks and should not be disabled.

A

A. Ann should explain that the power-saving features on the laptop dim the screen, and Joe can use the function keys to brighten it again.

400
Q

Users are reporting degraded performance when utilizing certain application hosted by virtual machines. While trying to identify the problem, a technician notices all of the degraded virtual machines run on the same server. Which of the following could be the cause of the performance issues?

A. The host machine is using of all its available memory.
B. CPUs allocated to each virtual machine need to be increased.
C. Memory allocated to each virtual machine needs to be increased.
D. The host machine is low on hard drive space.
E. The virtual machines are low on hard drive space.
F. The host machine needs another NIC.

A

C. Memory allocated to each virtual machine needs to be increased.

401
Q

A technician is troubleshooting a BSOD and suspects the crash is being caused by a faulty motherboard. In which of the following can the technician check the cause? (Choose two.)

A. Performance Monitor
B. Event Viewer
C. Device Manager
D. % SystemRoot%Memory.dmp
E. System Control panel

A

B. Event Viewer
D. % SystemRoot%Memory.dmp

402
Q

Which of the following monitor has a type of “privacy filter” characteristic by default?

A. CRT
B. LCD
C. DVI
D. VGA

A

A. CRT

403
Q

The digitizer of a modern laptop computer is used to:

A. encode analog audio into a digital format.
B. enable hands-free control of common laptop functions.
C. convert art created with an ink pen into a digital image.
D. identify the screen location touched by a user.

A

C. convert art created with an ink pen into a digital image.

404
Q

A user has an inkjet printer that generates very sloppy prints with multiple colors missed in patterns.
Which of the following maintenance tasks should the technician perform to solve this problem?

A. Install the maintenance kit.
B. Replace the toner ribbon.
C. Clean the heating element.
D. Replace the fuser.
E. Clean the head.

A

B. Replace the toner ribbon.

405
Q

A user needs a drive system that offers redundancy while providing the fastest read/write speeds possible. Which of the following RAID configurations should a technician configure in the user’s workstation?

A. 0
B. 1
C. 5
D. 10

A

D. 10

406
Q

A technician is tasked with connecting a digital display to a computer that requires a 4GB connection speed. Which of the following types of connection cables is sufficient for this
requirement?

A. DVI-D
B. Thunderbolt
C. DVI
D. HDMI

A

D. HDMI

407
Q

Which of the following does a DHCP server provide to a domain-connected computer? (Choose two.)

A. Print services
B. Host services
C. IP address
D. DNS server address
E. CDFS
F. POST service

A

C. IP address
D. DNS server address

408
Q

A user is having intermittent problems connecting a computer to the office network. A technician determines the computer’s network cable needs to be replaced. Which of the following
tools did the technician use to determine the issue?

A. Cable toner probe
B. Cable stripper
C. Cable tester
D. WIFI analyzer

A

C. Cable tester

409
Q

A sales representative is planning a business trip that will involve stays at hotels in remote location with little broadband and poor cellular reception. Which of the following does the IT
department need to ensure is available on the sales representative’s laptop for reliable telecommunicating while travelling?

A. RJ-45 jack
B. Bluetooth capability
C. RJ-11 jack
D. PCMICA card

A

C. RJ-11 jack

410
Q

A customer is looking for a device with high brightness and contrast but can maintain battery life for at least a week. The device will be used exclusively to consume content. Which of the following device types would BEST meet these criteria?

A. Phablet
B. E-reader
C. Smartphone
D. Tablet

A

B. E-reader

411
Q

A user reports that a PC monitor does not look correct. The user tried adjusting the settings, but the on-screen appearance worsened. The technician inspects the monitor and notices
the left and right sides are concave. Which of the following adjustments would MOST likely fix the monitors issue?

A. Centering
B. Gamma
C. Trapezoid
D. Pin cushion

A

D. Pin cushion

412
Q

Ann, a customer, is in an area where internet connectivity is available. When trying to access a web page on her laptop, she receives “A page cannot be found’’ message. Which of the following is the FIRST key Ann should check to troubleshooting the internet connection?

A. Cellular function key
B. GPS function toggle
C. WLAN function toggle
D. Bluetooth function key

A

C. WLAN function toggle

413
Q

A 27 in (68.6 cm) analog monitor display shows the left and right sides are bulging outward. Which of the following should the technician performance FIRST to remedy the issue?

A. Decrease contrast.
B. Increase trapezoid.
C. Increase gamma.
D. Decrease pin cushion.

A

D. Decrease pin cushion.

414
Q

When working on a computer that supports triple-Channel memory configurations, which of the following RAM modules would provide the BEST memory performance?

A. 2 DIMMs
B. 4DIMMs
C. 6DIMMs
D. 8DIMMs

A

C. 6DIMMs

415
Q

Joe, a user, recently purchased a new multifunction printer and attempted to installed it himself He informed a technician that the printer is on his list of printers, but he is unable to print. The technician sees that printer is listed printer under devices and printers. Which of the following should the technician do NEXT?

A. Reboot the computer into safe mode and try to printer a test page.
B. Download the correct drives from the manufacture’s website and install them.
C. Unplug the USB cable from the printer and try another USB slot the PC.
D. Set the printer as the default within the device properties

A

B. Download the correct drives from the manufacture’s website and install them.

416
Q

A musician asks for help with connection two MIDI devices to a computer. The computer has one MIDI-in and one MIDI-out port. Which of the following explains how the connections should be made?

A. Connect the computer MIDI port ton each of the two devices, creating a line configuration.
B. Connect each MIDI-out to the MIDI-in on another device, creating a circle configuration.
C. The connections cannot be made due to an insufficient number of ports.
D. Connect one device at a time to the computer and move the connections when the other device is needed.

A

B. Connect each MIDI-out to the MIDI-in on another device, creating a circle configuration.

417
Q

Which of the following is considered the I/O controller hub?

A. Southbridge
B. CPU socket
C. Front-side bus
D. PCIe slot

A

A. Southbridge

418
Q

A user is working on a mobile workstation with a wireless mouse. The cursor around while the user is typing, And the user would like to prevent this occurring. Which of the following should be to solve this problem?

A. Built-in function keys
B. Touchpad drivers
C. BIOS settings
D. Accessibility settings

A

D. Accessibility settings

419
Q

One of the functions of a CMOS battery is to:

A. Keep the BIOS clock running.
B. Preserve the master boot record.
C. Provide backup power during a blackout
D. Ensure data is safely written during shutdown.

A

A. Keep the BIOS clock running.

420
Q

A technician is setting up a PC to host server in a SOHO. The technician uses a second router for this PC but finds the web server is not accessible from the Internet. The technician verifies the web server itself is properly configured. Which of the following could be enabled on the router to allow all traffic to reach the web server?

A. IPv6
B. UPnP
C. DMZ
D. WPA2

A

C. DMZ

421
Q

A technician is troubleshooting a server RAID array that shows the following error: “DRIVE 0 Not Found”
Which of the following should be checked FIRST in this scenario?

A. SATA cable
B. HDD jumper settings
C. BIOS update
D. Boot sector configuration

A

D. Boot sector configuration

422
Q

The marking department of a company needs to transfer files to local storage devices for read/write access. Which of the following types external drive connections should the technician recommend for the FASTEST transfer speeds?

A. eSATA
B. USB 3.0
C. SATA
D. Thunderbolt

A

D. Thunderbolt

423
Q

Which of the following IP addresses would indicate a workstation is getting an APIPA address?

A. 10.10.1.1
B. 169.244.0.1
C. 172.168.1.1
D. 192.168.1.1

A

B. 169.244.0.1

424
Q

An end user reports to the information systems technician that a laptop hangs at the Windows logo for a Windows 7 Pro laptop that was recently dropped. It is suspected that physical
damage was caused by the drop.
Which of the following is the BEST tool the technician should use to check the hard drive?

A. Windows Disk Management Utility
B. Third-party hard drive diagnostic software
C. The manufacture’s hard drive diagnostic software
D. The laptop’s built-in hardware diagnostics
E. Windows chkdsk utility

A

B. Third-party hard drive diagnostic software

425
Q

A user reports that a laptop will not power on. A technician verifies that the battery and power adapter are functional, replaces the power button and its connector, and removes all external devices. Which of the following hardware components is MOST likely at fault?

A. Optical drive
B. Hard drive
C. Memory socket
D. SATA controller
E. System board

A

E. System board

426
Q

A company asks a technician to recommend a solution to conserve paper without degrading the print quality. Which of the following printer settings would BEST enable the technician to accomplish this request?

A. Density
B. Collate
C. Duplex
D. Color management

A

C. Duplex

427
Q

A user is looking a storage solution that has distributed parity without sacrificing performance. Which of the following is the minimum number of hard drives the technician should
recommend the user purchase to meet this need?

A. 2
B. 3
C. 4
D. 5

A

B. 3

428
Q

A technician receives a computer that is failing to boot properly. Upon boot it displays an error that the boot configuration data is invalid. The technician puts the PC into a preinstallation
mode.
Which of the following actions should be performed NEXT?

A. Perform a Windows repair.
B. Restore the last known good configuration.
C. Run the bootrec command.

D. Install update drivers for the hard drive.

A

D. Install update drivers for the hard drive.

429
Q

A technician is replacing a drive that recently failed in a RAID configuration. However, after installing the new drive, the OS cannot access the RAID array. Which of the following should the technician perform NEXT?

A. Update the firmware of the RAID controller.
B. Rebuild the RAID array.
C. Install another hard drive.
D. Format all drives to the same file system

A

A. Update the firmware of the RAID controller.

430
Q

A user is unable to modify any data on an SD card. The user decides to format the drive, but receives an error message and cannot proceed any further.
Which of the following would cause this type of behavior on the SD card?

A. Full disk encryption
B. Incompatible SD adapter
C. Locked card
D. Corrupt file system

A

C. Locked card

431
Q

Which of the following devices can be used to connect multiple devices within a network without broadcasting to every network port?

A. Unmanaged switch
B. HUB
C. Firewall
D. Cable modern

A

A. Unmanaged switch

432
Q

A user reports being unable to log in. Which of the following should be the FIRST step in troubleshooting?

A. Change the user’s domain password.
B. Verify the User’s Windows domain credentials.
C. Verify the resource to which the user is unable to log in.
D. Verify the user’s domain account is unlocked.

A

D. Verify the user’s domain account is unlocked.

433
Q

Which of the following is the BEST method to use to secure data while wirelessly connected to the Internet?

A. WPA2/AES
B. WPA2/TKIP
C. WEP
D. WPA

A

A. WPA2/AES

434
Q

A technician is deploying a wireless AP at a location where is not a power outlet nearby. Which of the following devices could supply enough power to the AP?

A. Stand switch
B. router
C. PoE injector
D. Repeater

A

C. PoE injector

435
Q

An office has a regulatory requirement to segregate its PoS system from the office network (both work on separate subnets). The office manager is responsible for updating pricing in the PoS software and also needs the ability to function on both networks. Which of the following devices would allow the office manager that capability?

A. Router
B. Access point
C. Switch
D. PoE injector

A

A. Router

436
Q

A technician reimaged several computers in a test lab with a test subnet of 10.1.5.1. The PC name was properly assigned, but the technician did not configure DHCP prior to shipping the computer to the customer.
The customer’s corporate network has IP ranges of 10.1.1.1-10.1.5.255. The customer is unable to connect to any network resources or the Internet. Which of the following is MOST
likely the error message being displayed?

A. Duplicate hostname
B. Intermitted connectivity
C. Computer account disabled
D. Internet protocol conflict

A

D. Internet protocol conflict

437
Q

A user states a PC keeps shutting down. The problem started this morning and now the PC powers off after a few minutes. The technician verifies that the PC plugged into a UPS and at the power supply fan functioning properly. During internet examination of the PC, while of the following should the technician check NEXT?

A. The thermal compound adequate.
B. The CPU cooling fan is working correctly.
C. The power cable is seated properly on the motherboard.
D. The power supply voltages are correct.

A

B. The CPU cooling fan is working correctly.

438
Q

A consultant must be recommended a portable device that does not require WIFI access for video conferencing. Which of the following would the consultant MOST likely recommend?

A. Web camera
B. Smartphone
C. Smart watch
D. Smart glasses

A

B. Smartphone

439
Q

Which of the following resources is the MOST critical when using cloud file-storage synchronization applications?

A. Disk speed
B. I/O bandwidth
C. Ram utilization
D. CPU utilization

A

B. I/O bandwidth

440
Q

A user has an older computer and needs to replace a CD-ROM drive with a Blu-ray player. Which of the following would MOST likely need to be used to provide power to the drive?

A. HDMI to Displayport adapter
B. Molex to ATX 12v adapter
C. Molex to SATA adapter
D. USB serial adapter

A

C. Molex to SATA adapter

441
Q

A technician is tasked with changing a cable on a patch panel. The technician must ensure the cable matches TIA/EIA 568A wiring standard and is able to connect to the distribution network switch. Which of the following statements BEST describes the cable and connector the technician will use to complete this task?

A. Crossover Ethernet cable with RJ-11 connector
B. Straight-Through Ethernet cable with RJ-11 connector
C. Cross Ethernet with RJ-45 connector
D. Straight through Ethernet cable with RJ-45 connector

A

D. Straight through Ethernet cable with RJ-45 connector

442
Q

A technician has connected a new multifunction printer to the company network. The technician has mapped the printer to a user’s workstation, but the user is unable to scan documents. Which of the following will address this problem? (Choose two.)

A. Restart the print spooler.
B. Install the driver.
C. Enable duplexing.
D. Restart the printer.

A

B. Install the driver.
D. Restart the printer.

443
Q

A technician is adding a second processor to the motherboard of a workstation. Which of the following does the technician need to apply to ensure proper cooling of the new
processor? (Select two.)

A. Hyper-threading
B. Temperature sensor
C. GPUclocking CPU
D. Thermal paste
E. Fans

A

D. Thermal paste
E. Fans

444
Q

A technician is installing a 2.4GHz wireless router for a doctor’s office. The doctor ‘s office is located between a dentist’s office and a restaurant. The dentist’s office and the restaurant
both have existing wireless routers that respectively broadcast on channels 1 and 6.
Which of the following channels should the technician select for the doctor’s office’s wireless router during installation to MINIMIZE interference with the other business’ routers?

A. 1
B. 3
C. 6
D. 11
E. 40

A

D. 11

445
Q

A network administrator has a change to point the new intranet website to friendly name instead of an IP address. A developer does not want to wait for the change to replicate across the network. Which of the following commands could use to make friendly name work immediately?

A. ipconfig /a11
B. ipconfig / release
C. ipconfig /?
D. ipconfig /flushdns

A

D. ipconfig /flushdns

446
Q

A remote user has attempted to install a new wireless printer on a home network. The user can print to it when plugged into a USB cable from the laptop to the printer, however, the user cannot print wirelessly. A technician has remotely connected to the user’s laptop to troubleshoot the issue. Which of the following is MOST likely the reason that the user cannot print wirelessly?

A. The printer does not have an IP address
B. The printer is low on toner.

C. The printer cannot access the network.
D. The laptop has the wrong print driver installed.

A

A. The printer does not have an IP address

447
Q

Which of the following services provides the ability to resolve UNC to appropriate IP addresses?

A. DNS
B. DHCP
C. Proxy
D. Web server

A

A. DNS

448
Q

A user reports an inability to print to a newly installed printer. The assigned technician discovers the user is attempting to print that has been removed from the network. The technician attempts to delete the old printer but cannot. The technician discovers jobs in the queue but cannot clear the queue. Which of the following is NEXT step the technician should take?

A. Restart the print spooler service.
B. Check IP on the printer.
C. Perform a hard reset on the printer.
D. Change the user’s printer permissions.

A

A. Restart the print spooler service.

449
Q

Which of the following serial interfaces has been increased in speed to 10Gbps and features two connector types for future standardization purposes?

A. USB 3.0
B. USB 3.1
C. FireWire
D. eSATA

A

A. USB 3.0

450
Q

An application on an Android smartphone is frequently freezing. The user recently updated the application, but now it will not load at all. The user requests that the phone data remain intact. A technician tries a hard reset, but the phone continues to experience the problem. Which of the following should technician troubleshoot FIRST to resolve the issue?

A. Perform a carrier setting update.
B. Revert to the previous baseband version.
C. Reform the SD card.
D. Clear the cache.

A

B. Revert to the previous baseband version.

451
Q

After a user replaces the RAM in a laptop, the laptop makes strange beeping sounds and does not boot the OS when it is started. Which of the following could be the cause of this issue?

A. The new DIMM is not receiving sufficient power.
B. The user needs to loads the OS and update the new amount of RAM.
C. The new DIMM needs to be reseated on the system board.
D. The user needs to enter the BIOS and select the RAM from which to boot.

A

C. The new DIMM needs to be reseated on the system board.

452
Q

A junior technician has been making configuration changes on a computer that is connected to a wired network. The computer is now experiencing slow transfer speeds. A senior technician, who is assisting the junior technician, verifies the static IP address, subnet mask, and gateway address on the computer are correct. Other employees on the same network are not experiencing any issues.
Which of the following is the MOST likely problem?

A. Speed and duplex setting of the network card.

B. Crossover cable used instead of straight-through cable
C. MAC filtering enabled on the switch
D. Firewall settings on the computer

A

A. Speed and duplex setting of the network card.

453
Q

A user calls the help desk and states the LCD monitor is blurry and displaying muted colors. The help desk technician asks the user to power the monitor on and off to see if it resolves the issue. The user still experiences the same issue. Which of the following tools can be used to resolve the issue?

A. Degausser
B. Loopback plug
C. Multimeter
D. OSD utility

A

D. OSD utility

454
Q

Occasionally a technician will need to order a new feature for a printer. For which of the following types of print is the technician ordering the fuser?

A. Thermal
B. Impact
C. Laser
D. Inkjet

A

C. Laser

455
Q

Simulation: See Image

A

Simulation Answer: See Image

456
Q

A technician is assembling a new computer and wants to ensure proper component temperatures. On which of the following would the technician apply thermal paste and a heat sink?

A. CPU
B. IDE
C. PSU
D. NIC

A

A. CPU

457
Q

A technician determines that a laptop’s internal network adapter is not working. An executive needs the laptop immediately for a presentation, and it requires network access. Which of the following is the BEST solution for the technician to offer to the executive?

A. USB to Thunderbolt
B. USB to WiFi dongle
C. USB to serial
D. USB to RJ-11 dongle

A

B. USB to WiFi dongle

458
Q

Simulation: See Image

A

Simulation Answer: See Image

459
Q

Simulation: See Image

A

Simulation Answer: See Image

460
Q

Wireless Simulation: Left Blank

A
461
Q

Simulation: Set up Mail SMTP/POP3 - Left Blank

A
462
Q

A technician has been asked to make recommendations on building a server for home use. The server will store and stream video files to other devices over the local network and should have some built-in data redundancy. Which of the following is MOST important to meet the requirements? (Choose two.)

A. Multiple display support
B. Gigabit NIC
C. Hardware RAID
D. HDMI output
E. 7.1 surround sound
F. Compact form factor

A

B. Gigabit NIC
C. Hardware RAID

463
Q

Which of the following Internet connection types is MOST likely to use a coaxial connector?

A. Cable
B. DSL
C. Fiber
D. ISDN

A

A. Cable

464
Q

Ann, a user, reports that after setting up a new WAP in her kitchen she is experiencing intermittent connectivity issues. Which of the following should a technician check FIRST?

A. Channels
B. Frequency
C. Antenna power level
D. SSID

A

A. Channels

465
Q

A user is trying to connect to the Internet wirelessly but gets the following error message: Page cannot be displayed. Which of the following would be the FASTEST for the user to confirm?

A. IP address configuration
B. Wireless router settings
C. Connection to the correct SSID
D. Wireless network adapter settings

A

C. Connection to the correct SSID

466
Q

A customer brings in a PC that recently stopped working. The technician begins diagnosis and finds the following symptoms:
- The PC turns on and all fans spin normally

  • No display output is given either from onboard video or a PCle video card.
  • There are no POST beep codes at boot even with the CPU and RAM fully removed.
    Which of the following is the MOST accurate conclusion based on these findings?

A. The PSU wattage is rated too low for the components.
B. The CMOS battery is dead and needs replacement.
C. The PSU has its voltage switch set to 240V.
D. The motherboard has failed and needs replacement

A

A. The PSU wattage is rated too low for the components.

467
Q

A technician just finished installing a PCle video card in a workstation. Which of the following needs to be adjusted to disable the onboard video?

A. BIOS
B. Southbridge
C. Northbridge
D. CMOS

A

B. Southbridge

468
Q

A remote monitoring system needs to be connected directly to a base station 20km (12.4mi) away. Which of the following cabling types is BEST for this network connection?

A. Shielded twisted pair
B. Single-mode fiber
C. Unshielded twisted pair
D. Multimode fiber

A

B. Single-mode fiber

469
Q

A technician notices the display flickering on a plugged-in laptop. When using the laptop in another location, the display does not flicker. Which of the following is MOST likely to cause of the issue?

A. The laptop battery is not charging
B. The laptop screen has failed
C. The laptop digitizer is faulty
D. The laptop is experiencing power fluctuations

A

D. The laptop is experiencing power fluctuations

470
Q

A customer is looking to increase the performance of an older computer by purchasing additional memory.
Which of the following should the customer consider after reviewing the computer’s motherboard specs?

A. A DDR3 module consumes more power than a DDR2 module.
B. The speed of the RAM modules should be faster than the motherboard.
C. A 1333MHz RAM module will run faster when paired with a 1600MHz module.
D. RAM modules are not backward compatible for installation into older slots.
A

D. RAM modules are not backward compatible for installation into older slots.

471
Q

Which of the following print technologies requires special paper to print?

A. Inkjet
B. Impact
C. Thermal
D. Laser

A

C. Thermal

472
Q

A technician has just installed a new ATX power supply in a PC. The technician has attached the power cable and attempted to boot the machine. The machine prompts with a POST beep code referencing issues with the CPU.
Which of the following connectors should be checked?

A. P12 connector
B. HDD Molex connector
C. Fan header connectors
D. ATX power connector

A

D. ATX power connector

473
Q

A technician is called to troubleshoot a Windows file server. The technician is told that it takes longer than usual to open documents and, at times, documents will not open at all. The
technician notices all the hard drive activity lights in the server room are on and appear normal. The technician then checks the Event Viewer on the server and discovers an unusual number of hard disk errors.
Which of the following command line tools should the technician use to find and correct these errors?

A. chkdsk
B. diskpart
C. defrag
D. bootrec
E. fsck

A

A. chkdsk

474
Q

A technician receives a call from a user about printing issues. When the technician arrives, the laser printer is sporadically printing clear images, and toner dust is visible on the pages.
The technician uses an appropriate toner vacuum to clean up the excess toner and decides it is time to perform maintenance on the printer. Which of the following items should the technician replace in the printer to resolve the issues? (Choose two.)

A. Transfer roller
B. Duplexing assembly
C. Fuser assembly
D. Pickup roller
E. Heating element
F. Imaging drum

A

C. Fuser assembly
F. Imaging drum

475
Q

Which of the following cable types uses RCA connectors to carry HD video?

A. DVI
B. Component
C. Composite
D. HDMI

A

C. Composite

476
Q

A user is giving a presentation for the third time in a single day to off-site customers. Each time the VGA output was used successfully. While preparing for another meeting, the laptop is connected to a projector and the laptop displays an incompatible VGA mode error. Which of the following could be the cause?

A. The laptop is forcing a resolution that is too high
B. The laptop is forcing a resolution that is too low
C. The projector does not support extended display mode
D. The graphic card in the laptop does not support VGA

A

A. The laptop is forcing a resolution that is too high

477
Q

A technician receives multiple calls from users stating that documents submitted to a shared printer are not printing. The technician can ping the device to confirm it is powered on and connected to the network. The technician successfully prints a test page from the device control panel. Which of the following should the technician perform NEXT?

A. Reinstall the print drivers
B. Restart the print spooler
C. Reconfigure TCP/IP settings
D. Remove and reinstall the printer

A

B. Restart the print spooler

478
Q

Which of the following encryption types is used with WPA2?

A. TKIP
B. SSH
C. AES
D. SSL

A

C. AES

479
Q

A user’s laptop will not power on because of a system board failure. The user has important documents stored on the laptop. Which of the following should the technician perform so the user can access the documents?

A. Boot from a USD drive and copy all the files.
B. Replace the desktop drive with the removed laptop drive.
C. Run file recovery on the laptop to restore the files.
D. Place the hard drive in an external enclosure.

A

B. Replace the desktop drive with the removed laptop drive.

480
Q

During an inspection, it was found that data racks were not properly grounded. To pass the inspection and address a growing concern to project data cabling and equipment, a technician must make sure all racks are properly grounded. Which of the following tools should the technician use to verify this has been completed?

A. Multimeter
B. Cable tester
C. Tone generator
D. Voltmeter

A

A. Multimeter

481
Q

An employee’s mobile device no longer charges, and the employee believes the battery is bad. A technician tests the mobile device and finds it will charge on a wireless charging pad but not when it is connected to a charging cable. Other devices charge without issue when the cable is used. Which of the following should the technician perform BEST to resolve this issue?

A. Clean out the charging port on the device
B. Replace the mobile device’s battery
C. Issue a new charging cable to the employee
D. Send the device for service and give the employee a loaner

A

A. Clean out the charging port on the device

482
Q

An IT vendor gives a technician the following address on a support call: 192.168.15.2/32. Which of the following BEST describes the address provided by the vendor?

A. IPv4 address in subnet mask format
B. IPv4 address in CIDR format
C. IPv6 address in CIDR format
D. IPv6 address in subnet mask format

A

B. IPv4 address in CIDR format

483
Q

A technician is installing a new wireless router in a customer’s home. Which of the following settings should the technician enable to BEST increase network security?

A. Encryption
B. IP Addressing
C. MAC filtering
D. Hidden SSID
E. Port forwarding

A

A. Encryption

484
Q

A custom-built gaming PC is dropping frames while playing a graphic-intensive video game, making it unplayable. Which of the following should be reviewed as potential bottlenecks? (Choose four.)

A. Amount of available RAM
B. Number of available IP addresses
C. Amount of free hard drive space
D. Number of hard drives
E. Video card
F. Monitor refresh rate
G. Number of connected peripherals
H. Central processing unit

A

A. Amount of available RAM
E. Video card
F. Monitor refresh rate
H. Central processing unit

485
Q

Replacement of which of the following components on a laptop will typically require reinstallation of the OS?

A. Optical drive
B. RAM modules
C. Hard disk
D. CMOS battery

A

C. Hard disk

486
Q

A technician is servicing a laptop that cannot keep an IP address. When the laptop receives an IP address, it releases it and cycles through repeatedly. The technician has replaced the cable, plugged into a known good network jack, and successfully connected a different laptop. Which of the following tools should the technician use NEXT?

A. Tone generator
B. Multimeter
C. Cable tester
D. Loopback plug

A

D. Loopback plug

487
Q

A user calls the help desk regarding a problem connecting a laptop to the Internet. When the laptop was plugged into the docking station, there was no connection. The technician determines the external mouse is not working. Which of the following should the technician perform FIRST to troubleshoot the issue?

A. Ensure power connections are properly seated.
B. Ask the user to run virus and malware scans.
C. Reseat the network connections and retry.
D. Advice the user to purchase a new docking station.

A

C. Reseat the network connections and retry.

488
Q

A user is experiencing email problems and explains to a technician that all emails with graphics or images do not display the graphics. Which of the following configurations would correct this behavior?

A. Change the email settings in antivirus.
B. Change the security settings of the email client.
C. Change the firewall security settings.
D. Change the email proxy settings.
E. Change the trusted sites in the browser settings

A

B. Change the security settings of the email client.

489
Q

A technician is upgrading the graphics card on an SFF PC. Which of the following is MOST important when considering the type of card to be installed?

A. The card’s driver compatibility
B. The GDDR of the card
C. The size of the card

D. The cooling solution on the card

A

C. The size of the card

490
Q

A technician receives the following message at bootup: OS not found. The technician notices a flash drive inserted. Which of the following actions should the technician take FIRST?

A. Reinstall the OS.
B. Remove the USB device.
C. Reformat the hard disk.
D. Modify the boot.ini file.

A

B. Remove the USB device.

491
Q

A user reports all printouts from a laser printer print so that the words smear when touched. Which of the following should the technician perform to BEST resolve the issue?

A. Install a new toner cartridge.
B. Calibrate the print heads.
C. Reinstall specialized paper.
D. Clean the heating element.
E. Replace the fuser.

A

D. Clean the heating element.

492
Q

A user reports the computer network seems slow. The user’s office had one network port available, but the user needed to add more network devices. The user located an older network device that allowed multiple connections. However, the network performance decreased due to collisions. Which of the following explains the cause of this issue?

A. The user connected a bridge.
B. The user connected a router.
C. The user connected a switch.
D. The user connected a hub.

A

D. The user connected a hub.

493
Q

A user reports a computer pauses for a long time when opening files in the music library after importing an existing music library from another device. After backing up the data, which of the following would BEST resolve this problem?

A. Defragment the physical drive.
B. Perform a zero fill of the hard drive.
C. Conduct a quick format of the affected hard drive.
D. Run a surface-level scan on the hard drive.

A

A. Defragment the physical drive.

494
Q

Which of the following types of network configurations would a university with a network spread across a large city MOST likely use?

A. PAN
B. WAN
C. MAN
D. LAN

A

C. MAN

495
Q

A technician is setting up a wireless printer that is capable of supporting 54Mbps maximum throughput and a 5GHz radio frequency band for communication. The technician must configure the SOHO router to support the printer. Which of the following should the technician enable on the wireless SOHO router to ensure wireless connectivity to the printer?

A. 802.11a
B. 802.11b
C. 802.11g

D. 802.11n

A

A. 802.11a

496
Q

A user is having issues with a smartphone that will not make calls; however, the user can browse the Internet with WiFi. Which of the following is MOST likely to cause of this issue?

A. GPS turned on
B. Cellular turned off
C. Airplane mode on
D. Bluetooth is off

A

B. Cellular turned off

497
Q

Which of the following is the main purpose of the +5VSB output of a power supply?

A. It allows peripherals to draw power when the machine is off
B. It provides power to the audio and sound boards of the machine
C. It acts as the main voltage supply to the motherboard and processor
D. It powers all expansion cards and external device hubs

A

A. It allows peripherals to draw power when the machine is off

498
Q

A technician set up a four-port KVM recently. One of the computers does not respond when the technician types on the keyboard. Which of the following should the technician do FIRST?

A. Change the KVM cable
B. Check the keyboard for damage
C. Replace the KVM
D. Check all cable connections
E. Replace the keyboard

A

D. Check all cable connections

499
Q

A company uses a laptop for employees to clock in and out for work. Which of the following devices should be installed to ensure one employee cannot impersonate another?

A. Biometric
B. Smart card reader
C. Webcam
D. Digitizer
E. Barcode reader

A

A. Biometric

500
Q

A user reports that a computer keeps shutting itself down. After troubleshooting, the technician determines the shutdowns occur whenever the computer is stressed, such as when the user is compiling a program in Visual Studio. Which of the following is MOST likely the issue?

A. The Visual Studio program is corrupted and needs to be reinstalled.
B. The OS has not been updated recently and requires a reboot.
C. The video card needs to be upgraded to run graphics-intensive applications.
D. The CPU is overheating because of excessive dust buildup in the heat sink and the fan.

A

D. The CPU is overheating because of excessive dust buildup in the heat sink and the fan.

501
Q

A company offers several out-of-the-box computer configurations to its clients. A client requests several new computers for its newest location, which will be used by guests to check in upon arrival and fill out contact information. Which of the following configurations would BEST fit this customer’s needs?

A. Touch-screen kiosk
B. Thick client
C. CAD workstation

D. Virtualized host computer

A

A. Touch-screen kiosk

502
Q

Which of the following does IPv6 use to autoconfigure nodes?

A. APIPA
B. Neighbor discovery
C. CIDR
D. Address resolution protocol

A

B. Neighbor discovery

503
Q

A technician has received a call about an issue with a monitor. The technician notices certain spots on the display never change color. Additionally, there is a faint image present when the display is powered on, which fades after several minutes. Which of the following symptoms is this display experiencing? (Select two.)

A. Color patterns incorrect
B. Dead pixels
C. Artifacts
D. Distorted image
E. Distorted geometry
F. Burn-in

A

B. Dead pixels
F. Burn-in

504
Q

A user is having trouble moving and opening icons with a finger on a tablet. A technician has checked the preferences and configured the speed and sensitivity, however, the problem remains. Which of the following actions should the technician advise the user to take?

A. Connect a wireless mouse
B. Replace the digitizer
C. Restart the tablet
D. Clean the screen

A

D. Clean the screen

505
Q

A technician has noticed that when at company headquarters the laptop connection to the Internet is more responsive than when using the company-provided phone as a hotspot. The technician updated the drivers on the WiFi NIC without resolution and then verified the configuration on the WiFi was correct. Which of the following configurations could cause the decreased performance?

A. The connection is throttled
B. There is a low RFID signal
C. SSID is not found
D. It is out of range

A

A. The connection is throttled

506
Q

The network security team has been authorized to increase the security of a wireless network. Which of the following provides the BEST encryption on a corporate network?

A. AES
B. WPA
C. WEP
D. TKIP

A

A. AES

507
Q

A user needs a device that meets all of the following criteria:

  1. Longest possible battery life
  2. Best-in-class viewing experience for printed text only
  3. Wireless download capability for new content

Which of the following devices would BEST meet the user’s requirements?

A. OLED laptop
B. E-reader
C. Tablet
D. Smartphone

A

B. E-reader

508
Q

Which of the following connection types can be used simultaneously for video, storage, and audio?

A. Thunderbolt
B. DVI
C. DisplayPort
D. HDMI

A

A. Thunderbolt

509
Q

A technician upgraded the CPU, and now the system fails to stay powered on for more than 30 seconds. Which of the following components should be checked?

A. Memory
B. CMOS battery
C. Thermal paste
D. Power supply

A

C. Thermal paste

510
Q

A customer’s laptop display has suddenly become very dim. The image on the display can only be seen with a bright, external light, as adjusting the brightness/contrast does not cause much change. Which of the following components MOST likely needs to be replaced?

A. LCD panel
B. Inverter
C. Video card
D. Digitizer

A

B. Inverter

511
Q

Which of the following display types will be able to show the WIDEST range of colors?

A. LCD
B. CCFL
C. OLED
D. TFT

A

C. OLED

512
Q

A network consultant is configuring an existing server with five customer-purchased hard drives. The customer’s requirements include redundancy and double fault tolerance. Which of the following would BEST utilize the existing drives and meet the customer’s expectations?

A. RAID 1
B. RAID 3
C. RAID 5
D. RAID 10

A

D. RAID 10

513
Q

A technician is configuring a new web server and must have over 10TB fault tolerant storage, while minimizing the number of failure points. The applications on the server also require the highest performance available.
Which of the following configurations would the technician MOST likely select?

A. RAID 0 with 15000 RPM 15TB drives
B. RAID 1 with 10000 RPM 8TB drives
C. RAID 5 with 7200 RPM 5TB drives
D. RAID 10 with 5400 RPM 6TB drives

A

B. RAID 1 with 10000 RPM 8TB drives

514
Q

A laptop user wants to connect three screens to a computer. The computer only has VGA and HDMI outputs. Which of the following would enable the user to accomplish this? (Select two.)

A. USB-to-RJ-45 adapter
B. DisplayPort-to-HDMI adapter
C. Docking station
D. NFC
E. Bluetooth
F. USB-to-DVI adapter

A

C. Docking station
F. USB-to-DVI adapter

515
Q

A customer is having a problem with a newly installed home network. Three computers and a cable modern are connected into a SOHO router with Cat 5e cables. Computer 1 is able to access the Internet; however, Computer 2 and Computer 3 have no Internet access. A technician runs the ipconfig command on Computer 1:

Computer 1:
IPv4 address: 192.168.1.100
Subnet Mask: 255.255.255.0
Gateway: 193.134.4.1
The technician then runs the ipconfig command on two other computers that are NOT able to access the Internet:

Computer 2:
IPv4 address: 192.168.1.101
Subnet Mask: 255.255.255.0
Gateway: 192.168.1.1

Computer 3:
IPv4 address: 192.168.1.102
Subnet Mask: 255.255.255.0
Gateway: 192.168.1.1

Which of the following is the MOST likely reason Computer 2 and Computer 3 cannot access the Internet?

A. The DHCP client service is disabled on Computer 2 and Computer 3. The service should be enabled to receive the correct network settings.
B. The subnet masks are misconfigured on Computer 2 and Computer 3. The subnet mask on both computers should be set to 255.255.252.0.
C. The gateways are misconfigured on Computer 2 and Computer 3. The gateways on both computers should be set to 193.134.4.1
D. Computer 2 and Computer 3 are not receiving a response from the router’s DHCP service. The technician should enable DHCP.

A

C. The gateways are misconfigured on Computer 2 and Computer 3. The gateways on both computers should be set to 193.134.4.1

516
Q

A customer has connected a laptop to a projector using a VGA cable. The projector is not displaying the image from the laptop. Which of the following combinations of keys will MOST likely help the customer get the laptop to projector?

A. Fn + Del
B. Fn + F key
C. Alt + Tab
D. Alt + F key

A

B. Fn + F key

517
Q

A laptop user reports that turning on airplane mode disconnects the external mouse. Which of the following disabled signals caused the disconnection?

A. Cellular
B. GPS
C. Wireless
D. Bluetooth

A

D. Bluetooth

518
Q

Which of the following types of devices MOST likely uses electronic ink technology?

A. Smartphone
B. Phablet
C. E-reader
D. Tablet

A

C. E-reader

519
Q

A user has been terminated but is allowed to create a backup of personal files. The user has 5.2GB of data to save, and the company has agreed to give the user a disk to store information. Which of the following should be issued to the user to hold all of the information with the MAXIMUM amount of utilized space?

A. DVD-RW
B. BD-R DL
C. DVD-R DL
D. BD-R

A

C. DVD-R DL

520
Q

Which of the following connector types would MOST likely be used to connect multiple monitors to a laptop? (Choose two.)

A. HDMI
B. DVI-D
C. DisplayPort
D. Coaxial
E. BNC
F. Component

A

A. HDMI
C. DisplayPort

521
Q

A technician is troubleshooting a touch screen laptop that has a cracked screen. After replacing the physical display, the laptop is showing images correctly, however, the screen no longer responds to touch. Which of the following components of the laptop MOST likely needs to be replaced?

A. Digitizer
B. Webcam
C. GPU
D. Inverter

A

A. Digitizer

522
Q

Which of the following connection types does a computer need to use a legacy KVM?

A. BNC
B. DB15
C. Coaxial
D. PS/2

A

B. DB15

523
Q

A user’s PC is displaying an OS NOT FOUND error message when starting up. The technician boots the computer to a recovery disk and performs a CHKDSK. The CHKDSK reports several unfixable errors. Which of the following should the technician perform NEXT to repair the computer?

A. Replace the system drive
B. Reinstall the OS
C. Reformat the system drive
D. Repair the OS

A

C. Reformat the system drive

524
Q

A user reports that documents from a laser printer have vertical lines covering the length of the page where nothing is printed. The user replaces the toner cartridge, but the problem persists. Which of the following is MOST likely to cause?

A. Outdated print driver
B. Overheated fuser
C. Defective toner cartridge
D. Dirty corona wire

A

D. Dirty corona wire

525
Q

A user wants to buy a smartphone that will allow for shopping with contactless payments. Which of the following connection types should the smartphone have?

A. NFC
B. WiFi
C. IR
D. Bluetooth

A

A. NFC

526
Q

A client asks a technician to upgrade the Intel i5 processor in a laptop. The client wants to improve performance without replacing other core components. Which of the following steps are MOST appropriate when completing the upgrade? (Choose two.)

A. Replace the thermal compound on the heat sink.
B. Use a socket AM2 CPU for the upgrade.
C. Update the HAL on the OS.
D. Use a socket 1155 CPU for the upgrade.
E. Use a socket FM1 CPU for the upgrade.
F. Download and install the drivers for the new CPU before the upgrade.

A

D. Use a socket 1155 CPU for the upgrade.
F. Download and install the drivers for the new CPU before the upgrade.

527
Q

A user’s laptop is shutting down unexpectedly. The technician discovers the shutdowns only happen when the laptop is moved from one room to another. The technician reseated the hard drive, memory, battery, and LCD cable, but the laptop continues to shut down. Which of the following is the MOST probable cause of the issue?

A. Residual energy on the motherboard
B. System overheating
C. Distended capacitors
D. Loose battery connection
E. CMOS battery failure

A

D. Loose battery connection

528
Q

A technician has been called in to troubleshoot a connectivity issue. The user reports an inability to connect to any resources. The technician runs the ipconfig command, and the results show that the media is disconnected. The technician checks the network cable, and it is secure on both ends.
The technician tests and verifies the cable is working, and then goes to the wiring closet and verifies the switchport and patch cable both work. However, there are wires pulled out of the patch panel.
Which of the following tools should the technician use to BEST resolve the problem?

A. Punchdown tool
B. Crimper
C. Tone generator
D. Wire strippers

A

A. Punchdown tool

529
Q

A technician is trying to share an Internet connection from a mobile phone to a Windows 8 laptop. Which of the following wireless connections should the technician use to share the connection?

A. NFC
B. Bluetooth
C. IR
D. USB

A

B. Bluetooth

530
Q

Which of the following interconnects devices to make a star topology?

A. Bridge
B. Router
C. Switch
D. Firewall

A

C. Switch