Comptia A+ 220-802 Chapter 19

Question 1

Problems in Problems in computer systems generally occur in one (or more) of four areas, each of which is in turn made up of many pieces:systems generally occur in one (or more) of four areas, each of which is in turn made up of many pieces: pg 932

Answer 1

hardware,operating system,application or software program,user,

Question 2

What are some questions to ask the customer to try and determine the problem? pg 933

Answer 2

Can you show me the problem?
How often does this happen?
Has any new hardware or software been installed recently?
Has the computer recently been moved?
Has someone who normally doesn’t use the computer recently used it?
Have any other changes been made to the computer recently?

Question 3

Once you have determined what the problem is with the PC/Laptop you are working on what should you do next? 936

Answer 3

develop a theory as to why it

is happening.

Question 4

What is another method of figuring out what the problem is on the notebook/pc? 936

Answer 4

Eliminating Possibilities till you find the root problem

Question 5

In a software situation what might you do to load the OS so most of the drivers do not load? pg 936

Answer 5

Safe Mode

Question 6

You’ve eliminated possibilities and developed a theory as to what the problem is. What would be your next step? pg 937

Answer 6

Test your theory

Question 7

What is one step that almost everyone over looks? pg 937

Answer 7

Check the Simple Stuff First

Question 8

Always be sure you’re grounded before operating inside the case! If you’re not, you could create a_________ that could damage components. pg 938

Answer 8

static charge (ESD)

Question 9

When Rebooting the PC what does it do to the computer? pg 938

Answer 9

Restarting the computer clears the memory and starts the computer with a clean slate.

Question 10

If you suspect user error what should you do to ensure to NOT offend the end user? pg 938

Answer 10

tread carefully in regard to your line of questioning to avoid making the user feel defensive.

Question 11

After testing solutions, your plan of action may take one of three paths: pg 939

Answer 11

If the first fix didn’t work, try something else.
If needed, implement the fix on other computers.
If everything is working, document the solution.

Question 12

After fixing and verifying all of the affected problems what should you do? pg 940

Answer 12

Verifying Functionality

Question 13

Once everything is fixed you should also? pg 940

Answer 13

Document the Solution

Question 14

BSOD)—not a technical term, by the way—is another way of describing the___________ error condition that occurs when Windows fails to boot properly or quits unexpectedly. pg 942

Answer 14

Blue Screen of Death (BSOD)—

Question 15

Not shutting down properly can result in? pg 944

Answer 15

lost data from open applications or corrupted

operating system files. Neither option is good.

Question 16

are software programs that tell the operating system how to work with the hardware. pg 946

Answer 16

Device drivers

Question 17

in Win7 how do you find the Performance Trouble Shooter? pg 947

Answer 17

In Windows 7, choose Start > Control Panel > Troubleshooting > Check For Performance
Issues (under System And Security).

Question 18

If a PC constantly boots into safe mode what could be some of the issues? pg 947

Answer 18

hardware issue,damaged/missing driver

Question 19

One way to fix this issue is to boot into this feature? pg 947

Answer 19

Recovery Console

Question 20

In WinXP what will happen if the NTLDR is missing?pg 948

Answer 20

The NTLDR loader file is a key component of the Windows XP boot process and the system will not boot without it.

Question 21

The Recovery Console isn’t installed on a system by default. To install it, use the following steps: pg 949

Answer 21

1. Place the Windows CD in the system.
2. From a command prompt, change to the i386 directory of the CD.
3. Type winnt32 /cmdcons.
4. A prompt appears alerting you to the fact that 7MB of hard drive space is required and
   asking if you want to continue. Click Yes.

Question 22

Name 5 Recovery Console commands? pg 951

Answer 22

ATTRIB,BATCH,CHKDSK,FIXBOOT,EXPAND

Question 23

is an option in the Recovery Console

that writes a new boot sector on the system partition. pg 951

Answer 23

FIXBOOT

Question 24

is another option that checks and fixes the master boot record. pg 951

Answer 24

FIXMBR

Question 25

With Windows 7 and Windows Vista, use the command-line commands ?

Answer 25

BOOTREC /FIXBOOT and BOOTREC /FIXMBR to accomplish the same Task