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CompTIA A+ 1201 > CompTIA A+ 1201 - 3.0 Software Troubleshooting > Flashcards

CompTIA A+ 1201 - 3.0 Software Troubleshooting Flashcards

1
Q

Administrative Tools (Windows)

A

Component Services
Computer Management
Data Sources
Event Viewer
Local Security Policy
Print Management
Performance Monitor
Services

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2
Q

regedit

A

Run command for Registry Editor.

  • Good practice to back up via File\Export
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3
Q

devmgmt.msc

A

Run command for Device Manager

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4
Q

diskmgmt.msc

A

Run command for Disk Management

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5
Q

compmgmt.msc

A

Run command for Computer Manager

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6
Q

Location of Windows Registry Backups

A

C:\Windows\System32\Config\RegBack

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7
Q

HKEY_LOCAL_MACHINE (HKLM)

A

The most important key in the registry.

Contains Hardware, Software and Security data.

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8
Q

HKEY_CURRENT_CONFIG (HKCC)

A

A registry key that contains information that identifies each hardware device installed on the PC

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9
Q

HKEY_CLASSES_ROOT (HKCR)

A

A registry key that stores information, determining which application is used when opening a file (default apps)

Data for this key is gathered from the HKLM and the HKCU key.

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10
Q

HKEY_CURRENT_USER (HKCU)

A

A registry key that stores information about the current user of the PC, data that is stored in the HKEY_USERS key.

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11
Q

Read-Only

A

A file attribute that prevents changes being made to a file. Users will be prompted to create a new copy of the file if they need to edit it.

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12
Q

Hidden (File Attribute)

A

Specifies if a file is visible in the default view. This can be modified in file explorer

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13
Q

System (File Attribute)

A

Specifies that the file should not be accessible to standard users.

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14
Q

Archive (File Attribute)

A

Shows whether a file has changed since the last backup or not. Useful for incremental backups as the file will be flagged depending if it has been backed up or not.

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15
Q

MMC

A

Microsoft Management Console

A toolbox creation utility that will allow admins to create portable .mmc files, for use in troubleshooting / administrative tasks (Performance Monitor, Event Viewer etc)

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16
Q

diskpart

A

A CLI command that engages the Disk Partitioning utility in CMD.

Can select, detail, and initialize by formatting drives ready for use.

17
Q

format (CMD)

A

Formats a drive by erasing all data on it.

Syntax: Format volume:\ switch

18
Q

/fs: (Format switch)

A

Specify the file system to format drive to

(FAT, FAT32, NTFS etc)

19
Q

/v: (Format switch)

A

Specify a label for the formatted drive.

20
Q

/q (Format switch)

A

Perform a quick format, without checking for bad sectors.

21
Q

/a: (Format switch)

A

Specify the size of allocation units (512, 1024, 2048 etc)

22
Q

/x (Format switch)

A

Forces the selected volume to dismount, which may cause errors if files are currently being accessed.

23
Q

/c (Format Switch)

A

Enables files compression (good for backup drives / storage)

DO not enable on the system drive as this will compress essential files for the OS to run.

24
Q

Linux Disk Management Tools

A

df
du
Fsck

25
Q

MacOS Disk Utility App

A

Disk Management for MacOS

26
Q

tasklist /sv

A

Command line tool, used to display the list of processes and services running in Windows

27
Q

Data Collector Sets

A

Windows log files that record system information for viewing in real-time or later.

Useful for creating Baselines for a PC to compare when functionality appears affected.

28
Q

Counter Logs

A

Windows log files that allow you to collect statistics on resources and analyse them for performance and system health purposes.

29
Q

Trace Logs

A

Windows log files that allow you to collect statistics on Services, including extensions to Event Viewer that allow you to log data that would be otherwise inaccessible.

30
Q

bootrec /fixmbr

A

CLI tool that rewrites the master boot record to fix any issues that may arise from corrupted data within.

Ie; “No OS Found”

31
Q

bootrec /fixboot

A

CLI tool that fixes system startup failures and boot errors on Windows 10 & 11

Ie; “No OS Found”

32
Q

bootrec /rebuildbcd

A

CLI tool that rebuilds the boot configuration data to fix startup issues & errors.

Ie; “No OS Found”

33
Q

C:\Windows\Ntbtlog.txt

A

This is the location that Boot Logging will drop the boot log txt file for analysis once it is enabled in Windows RE.

34
Q

C:\Windows\System32\rstrui.exe

A

This is the location of the System Restore executable. You can run this from the CLI.

CompTIA A+ 1201 (4 decks)

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