Complaints Flashcards
1
Q
What are the key issues that lead to complaints?
A
Professional knowledge
Not feeling like their best interests were being put first
Personal behaviour of the dentist
Not maintaining patients data securely
Failure to communicate effectively
2
Q
What must be provided to patients who complain?
A
Prompt and constructive response
3
Q
What act gives patients the right to complain?
A
Patients Rights Act 2011
4
Q
If the complaint has not been resolved between yourself and the patient what can they do to take it further within NHS care?
A
Scottish Parliamentary Service Ombudsman (SPSO)
5
Q
If the complaint has not been resolved between yourself and the patient what can they do to take it further within private care?
A
Health Improvement Scotland (HIS)
