Competency 3.1

Question 1

The 2009 Strategic Management Plan (SMP) outlined 5 cross-functional enterprise wide business priorities. What are they?

Answer 1

1. Support the all volunteer force
2. Support contingency business operations
3. Reform the DoD acquisition and support processes
4. Enhance civilian workforce
5. Strengthen DoD financial management

Question 2

What is Business Process Innovation?

Answer 2

Also called Business Process Reengineering, it is defined as the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service and speed.

Question 3

What are the 5 steps in LSS?

Answer 3

Define, Measure, Analyze, Design, Verify

Question 4

What is Benchmarking?

Answer 4

It is the process of measuring and comparing one’s performance against “world class” or “best-in-class” organizations and identifying, understanding and adapting the best practices of those organizations to achieve new levels of organizational performance.

Question 5

What are the tenants of the Government Performance and Results Act (GPRA)?

Answer 5

1. 5 year strategic plans updated every 3 years
2. Annual performance plans specify how funding will be used to accomplish the agencies strategic plans, outcomes and outputs
3. Annual performance reports to the President and Congress

Question 6

What are the Goals of the Government Performance and Results Act? (GPRA)

Answer 6

1. Improve confidence in the capability of the feds
2. Initiate program performance reform
3. Improve federal program effectiveness and public accountability
4. help federal managers improve service delivery
5. Improve congressional decision making.
6. improve internal management of the federal gov

Question 7

Under the 1993 GPRA, also known as the “Results Act”, all expenditures must be tied to

Answer 7

annual performance goals and objectives

Question 8

The strategic plan must contain

Answer 8

• a comprehensive mission statement
• outcome related goals
• a description of how the goals and objectives will be met

Question 9

How often must a 5 year strategic plan be updated?

Answer 9

Every 3 years it must be submitted by each agency. The DoD, however, is allowed to use the QDR to update its plan.

Question 10

The Performance Plan must:

Answer 10

• Establish achievable performance goals
• express goals in objective, quantifiable, and measurable form
• establish performance indicators to measure relevant outputs, service levels, and outcomes

Question 11

45 days after the end of the fiscal year, each agency head must submit a _____________
on program performance for the previous year.

Answer 11

Performance Report

Question 12

Why do the agencies submit a Performance Report?

Answer 12

• Document success in achieving performance goals
• describe why performance goals have not been met
• summarize findings of program evaluations

Question 13

What are Outcome Measures?

Answer 13

Assessments of the results of a program activity when compared to its intended purpose

Question 14

What are Output Measures?

Question 15

What is Input?

Answer 15

all processes and resources used to accomplish short term goals and outcomes. usually can be evaluated in monetary terms.

Question 16

What are the miscellaneous sources of funds?

Answer 16

• Agriculture and grazing leases
• recycling
• sale and out-lease
• fish and wildlife conservation programs
• energy savings at military installations

Question 17

What are Defense Reform Initiatives?

Answer 17

• working capital funds
• electronic commerce
• public private competition

Question 18

What is Outsourcing?

Answer 18

a gov agency remains fully responsible for services and maintains control over management decisions while another agency operates the function or performs the function.

Question 19

What is Privatization?

Answer 19

any process aimed at shifting functions and responsibilities, in whole or in part, from the gov to the private sector. ie family housing