Company Officer Ch 4 Flashcards
The “Father of Professional Management”
Fayol
The five discrete components of management?
planning organizing commanding coordinating controlling
Time frame for short term planning?
< 1yr
Time frame for mid range planning?
1-5yrs
Time frame for long term planning?
5+ yrs
Breaking down large tasks into manageable activities?
organizing
Exercising your delegated authority to get things done.
Commanding
Putting various functions together into a smooth and well operating organization.
Coordinating
Monitoring our progress
Controlling
When the manager only gets involved when something unusual occurs.
Management by exception
Who invented Management by Objectives?
Peter Drucker
Who invented Theory X and Theory Y?
McGregor
People dislike work and only work for money is what theory?
Theory X
People want to feel important and want to be recognized is what Theory?
Theory Y
People want to contribute and be a part of the process, and people represent unlimited potential is what theory?
Theory Z
Who’s ideas were used by the Japanese in their manufacturing processes?
Deming
Who is credited with the ideas behind TQM?
Deming
Who wrote the One Minute Manager?
Blanchard
Who publishes the Fire Suppression Rating Scale?
ISO
The Fire Suppression Rating Scale evaluates what three areas?
receiving and handling of alarms
FD resources
water supply
How often is the ISO Fire Suppression Rating Scale evaluated?
5 yrs
ISO rating 1-8 indicates what factors are present?
FD is present
engine within 5 miles
hydrant/supply within 1000 ft
What differentiates a class 9 vs a 1-8 rating?
Lack of water supply
What % of total Fire Suppression Rating Scale does the handling of fire alarms account for?
10%
What % of the total Fire Suppression Rating Scale do the FD resources account for?
50%
What % of the total Fire Suppression Rating Scale does the community water supply account for?
40%
NFPA Standard for the Organization and Deployment of Fire Suppression Operations, EMS Ops, and Special Ops to the public by career dept’s?
NFPA 1710
NFPA Standard for the Organization and Deployment of Fire Suppression Operations, EMS Ops, and Special Ops to the public by volunteer dept’s?
NFPA 1720
A manager in one department being able to communicate with a manager in another department without going up and back down the chain of command is referred to as what?
Fayol’s Bridge
_____ often begin where laws leave off.
Ethics
Who authored “The Power of Positive Thinking”?
Norman Vincent Peale
Formal statement that defines a course or method of action.
Policy
