Company Officer Ch 1 & 2 Flashcards

1
Q

NFPA Standard for Fire Officer Professional Qualifications?

A

NFPA 1021

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2
Q

The act of watching over the work or tasks of another.

A

Supervision

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3
Q

An individual responsible for overseeing the performance or activity of others.

A

Supervisor

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4
Q

What does the company officer manage, at the company level?

A

People
equipment
time

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5
Q

In most departments, companies spend less than ____% of their time dealing with emergencies.

A

10%

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6
Q

What is the company officers principle job?

A

Leading others

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7
Q

What are the backbone of the service delivery system?

A

Firefighters

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8
Q

How can departments ensure their personnel are professionals? (3)

A

certification
experience
education

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9
Q

Means that an individual has been tested by an accredited examining body on clearly identified material and found to meet a minimum standard.

A

certification

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10
Q

In what year was the National Professional Qualifications System established?

A

1972

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11
Q

Approximately how many NFPA codes and standards are there?

A

300

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12
Q

NFPA’s codes and standards are the result of more than _______committees and ______individuals.

A

200 committees

5,000 individuals

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13
Q

How many NFPA documents deal with the qualifications of personnel in the fire service?

A

ten

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14
Q

In what year did the NFPA publish it’s first standard for fire service officers?

A

1976

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15
Q

What does Fire Officer I deal with?

A

first line supervision

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16
Q

What does Fire Officer II deal with ?

A

management aspects

17
Q

What does Fire Officer III deal with ?

A

administration

18
Q

What does Fire Officer IV deal with?

A

senior staff needs

19
Q

What NFPA number deals with FF requirements?

20
Q

What NFPA number deals with Driver operator requirements?

21
Q

What NFPA number deals with Airport FF requirements?

22
Q

What NFPA number deals with Investigator requirements?

23
Q

What NFPA number deals with public education requirements?

24
Q

What NFPA number deals with instructor requirements?

25
Systematic arrangement of a body of rules?
Codes
26
Rule for measuring or a model to be followed?
standards
27
What is the final step in the communications process?
Feedback
28
What is the most commonly used communication form?
Oral communication
29
An obstacle in the communication process.
barrier
30
Who wrote the book "The Seven Habits of Highly Effective People"?
Stephen Covey
31
Deliberate and apparent process by which one focuses attention on the communications of another.
active listening