Company Officer

Question 1

Autocratic

Answer 1

orders flow top down

Question 2

democratic

Answer 2

participative leadership, solicit input from their followers

Question 3

laissez-faire

Answer 3

do not make decisions, avoids making them. May be appropriate where followers are highly skilled.

Question 4

transformational

Answer 4

change is accomplished by followers commitment to the leaders vision amnd inspiration

Question 5

transactional

Answer 5

managerial leadership; enforces compliance through rewards and punishment. seeks to main consistency and is most effective in situations where performance needs to be standardized

Question 6

command presence

Answer 6

self confidence
trustworthy
consistency
responsibility
tolerance
expertise
accountability

Question 7

8 steps to develop command presence

Answer 7

determine what the situation is, know what resources are available to apply to the situation, develop the strategy and tactics required to resolve the situation, listen to all points, make decision, implement decision, evaluate decision and modify as necessary, take responsibility for the decision.

Question 8

Unethical

Answer 8

on the part of only one member can damage the reputation of the entire organization

Question 9

emotional learning system (ELS)

Answer 9

self asses:explore
self aware: identify
self knowledge: understand
self develop: learn
self improve: apply and match

Question 10

three category levels of activities

Answer 10

emergency response, prep for emergency response, organizational duties

Question 11

SMART acronym

Answer 11

Specific
Measurable
Action-oriented
Relevant
Time sensitive

Question 12

team building

Answer 12

forming, storming, norming, performing

Question 13

coaching employees

Answer 13

process of giving motivational direction, positive reinforcement, and constructive feedback to employees in order to maintain and improve their performance. effective feedback needs to be honest, immediate, direct, and frequent. As a coach the company officer teaches and directs the subordinate through encouragement and advice.

Question 14

4 step counseling method

Answer 14

describe the current performance, describe the desired performance
gain a commitment for change
follow up the commitment

Question 15

plans are classified:

Answer 15

standing, single-use, strategic, operational/admin, contingency

Question 16

solve problems/ make decisions

Answer 16

identify, select, design, implement, evaluate

Question 17

conflict resolution 7 steps

Answer 17

Recognize the conflict and stop the action from happening, determine. what the conflict is and identify who the participants are, determine whether or not any department policies, procedures, rules, or regulations have been violated. Determine the solution based on policy, experience, and supervisor input, determine whether the issues should be solved individually or in a group setting and when. Implement the conflict resolution plan and set expectations, follow up, ensure resolve, and keep your supervisor informed.

Question 18

discipline

Answer 18

training that corrects

Question 19

fire services discipline

Answer 19

change behavior, ensure compliance with established rules, regulations, standards, procedures, provide direction

Question 20

progressive discipline 3 levels

Answer 20

preventative, corrective, punitive

Question 21

average paragraph

Answer 21

75-125 words, equating to a topic sentence and four or five supporting sentences.

Question 22

narratives

Answer 22

decide the audience, limit jargon to internal audience only, justification, recommendation, progress, progress and justification, description

Question 23

policy

Answer 23

determines organizational decision making

Question 24

procedure

Answer 24

detailed plan of action that is similar and closely related to a policy

Question 25

5 c’s radio comms

Answer 25

conciseness, clarity, confidence, control, capability

Question 26

leading injuries

Answer 26

sprains and strains

Question 27

unsafe acts/ unsafe conditions

Answer 27

acts are internal factors and conditions are externally controlled

Question 28

unsafe conditions

Answer 28

zero visibility, structural conditions, rapidly moving or uncontrolled fire, smoke with toxic gas, hostile crowds, unstable vehicles

Question 29

risk management plan

Answer 29

risk ID, risk eval, establish priorities, risk control techniques, risk management monitoring

Question 30

risk management process

Answer 30

situational awareness, hazard assessment, hazard control, decision point, evaluate