Comp 1 - LA A: Organisations and Destinations Flashcards
Accessibility
Making sure people with additional needs can get into and enjoy a place.
Accommodation
A place to stay while on holiday.
Additional needs
A health condition that affects your every day life. For example, problems with your hearing or sight.
Artificial intelligence (AI)
Where a computer acts as though it is a person. For example, a chatbot on a website.
All-inclusive resort
A holiday destination with all food, drinks and activities included in the price you pay.
Ancillary service
All the ‘extras’ that a tourist might need whilst on holiday. For example: car hire; insurance etc.
Animatronics
A robot which operates in a life like way.
Augmented reality
Where a device adds on extra layers of information to a real world view.
Assets
The items or buildings that a company owns.
Brand
A company or idea which is well known and understood.
Bulk buying
Buying lots of one product, which usually reduces costs. For example, a hotel chain buying lots of bottles of shampoo in bulk.
Business travel agent
A travel agent who specialises in organising travel for businesses for someone who is travelling for business reasons. For example, attending a conference in another country.
Catered
Accommodation where food and drink is included in the price paid.
Conference
A business meeting where lots of people get together to hear different speakers.
Conservation
Protecting the natural environment for us and people in the future. For example, The National Trust look after lots of old houses and properties so that people can visit and enjoy them.
Consumer technology
Any technology which is used by the public. For example, check in kiosks at an airport; automatic ticket scanner barriers at train stations etc.
Corporate
Describes anything to do with a big business or company.
Customer service
Any help and advice given to customers by a business or organisation.
Data security
Making sure that computer data is safe and can’t be stolen or hacked.
Destination
The place someone is travelling to.
Diversifying
When a business starts to offer more/different products and services.
Domestic
Holidays for British people within the UK/Great Britain.
Excursions
Journeys or trips offered when you are on holiday. For example, a tour of the pyramids in Egypt.
Facilities
Buildings, equipment and services that can be used to improve things for visitors. For example, having interactive displays, information headsets, a gift shop, toilets and a restaurant at a museum.
Financial
To do with the money that an organisation has.
Foreign exchange
The place where you swap one type of money for another when you are going on holiday. For example, changing your pounds for euros when you are travelling to France.
GPS technology
Technology that tracks and tells you where you are, and where you can find other places that might interest you.
Hackers
People who use computers and other technology to steal information.
Heritage visitor attraction
Places that celebrate history or culture. For example, museums or art galleries.
Holiday park
A place that tourists can visit, which has accommodation, facilities (restaurants, bars, swimming pool, entertainment and activities all on one site. For example, Butlins or Haven caravan parks.
Homeworker travel agent
A travel agent who doesn’t have an office and works from home.
Inbound
When tourists from other countries come on holiday to visit the UK.
Incentives
A reward that encourages and motivates workers. For example, a holiday.
Independent travel agent
A travel agent with just one ship/branch.
Insurance
Protection given against a possible problem. For example, a refund if your holiday is cancelled, or paying for medical care if you are unwell on holiday.
Intelligent keys
An electronic key. For example, a hotel keycard that allows you to get into your room.
Interdependencies
Where travel and tourism organisations rely on each other to be able to do their own job. For example, some hotels may rely on coach companies who bring their guests to the hotel.
Loyalty
Having a strong feeling of support towards a person, company or place.
Market
The group of people who may buy or use the products or services on offer.
Market research
Finding out more information about your target audience or the people who may buy or use your product.
Marketing
Promoting and advertising your products and services.
Mass market tour operators
Tour operators who offer lots of trips to the most popular places so they can get as many customers as possible.
Merchandise
Products which are branded or connected to a destination. For example, T-shirts, photos etc.
Multiple travel agent
A travel agent with more than two branches.
Natural visitor attraction
Places where tourists can visit that are natural and not man made. For example, beaches, waterfalls or mountains.
Online travel agents (OTAs)
A travel agent which only operates or sells online.
Outbound
When someone from the UK goes on holiday to a country, outside of the UK.
Passport
A document which gives the owner the right to travel to other countries.
Peer to peer (P2P)
Technology that connects peers/people, allowing them to make travel and accommodation arrangements rather than going through an organisation. For example, using Air BnB rather than booking a hotel.
Private organisation
An organisation whose main aim is to make money/a profit.
Product
Something sold by an organisation, usually a physical object.
Promote/promotion
Sharing information about a product or service with customers to encourage them to buy it. Adverts are a form of promotion.
Property
Buildings or things belonging to a person or organisation.
Public organisation
An organisation whose main aim is to provide public services which will improve things for a local community.
Publicity
Adverts, leaflets, or social media which shares information about a product or service.
Purpose built visitor attraction
Attractions built specifically for tourists. For example, theme parks, museums or a zoo.
Retail travel agent
A travel agent with branches on the high street.
Revenue
The total income or amount of money that an organisation earns.
Self-catered
Accommodation where you can cook your own meals.
Service
Something sold by an organisation, but with no physical object.
Souvenir
An item which reminds you of a place or experience. For example, a pen, postcard, fridge magnet etc.
Specialist tour operators
A tour operator who organised trips for a particular group of people, places or interests. For example, a company who is a specialist in organising trips to Rome.
Strategic
Relating to meeting the main aims or goals of a company or organisation.
Sustainable/sustainability
Making positive choices for the current and future economy, society and the environment.
Tour operator
Puts package holidays together. They may sell them to travel agents or directly to customers. For example, customers can book a TUI package holiday from a travel agent, or direct with TUI through their website.
Tourism promotion
Organisations who help to promote tourism and provide information to tourists who want to visit the UK. For example, ‘Visit Britain’.
Travel agent
A company or business who sell holidays to customers. They may also offer ancillary services (insurance, car hire etc) as part of their services.
Visa
A document which gives the holder permission to travel to a particular country.
Voluntary organisation
An organisation which aims to make positive change or create a social impact rather than make a profit.
Virtual reality (VR)
A virtual environment in which people feel like they are interacting in a real way.
Wearable devices
Electronic devices worn on the user’s body. For example, a bracelet that you wear on a cruise which you can use to open your room door and pay for food, drinks and other products.
Youth hostel
A place that offers cheap accommodation, usually in shared rooms.
Package holidays
Holidays where the price includes at least two items. For example, accommodation and transport.
Ground transport
Transport that moves visitors from one place to another. For example, the bus that take your from your plane to the terminal; or a coach that transfers your from the airport to your hotel.
Concierge
A member of staff, usually in a hotel, who helps guest by providing information about the local area.
Screen tourism
A type of tourism where people visit destinations and places made famous or popular in films and TV.
Private ownership
A business or organisation that is owned or controlled by private individuals or shareholders. Their main aim is to make money/a profit.
Public ownership
A business or organisation which is owned by the government. Their main aim is to provide public services which will benefit or help local communities.
Voluntary ownership
A business or organisation run by trustees, funded by grants, memberships, donations etc. Their main aim is to create an impact rather than make a profit or make money.
