Accommodation, transport and attractions

Question 1

Accessibility

Answer 1

Making sure people with additional needs can get into and enjoy a place.

Question 2

Accommodation

Answer 2

A place to stay while on holiday.

Question 3

Additional needs

Answer 3

A health condition that affects your every day life. For example, problems with your hearing or sight.

Question 4

All-inclusive resort

Answer 4

A holiday destination with all food, drinks and activities included in the price you pay.

Question 5

Ancillary service

Answer 5

All the ‘extras’ that a tourist might need whilst on holiday. For example: car hire; insurance etc.

Question 6

Business travel agent

Answer 6

A travel agent who specialises in organising travel for businesses for someone who is travelling for business reasons. For example, attending a conference in another country.

Question 7

Catered

Answer 7

Accommodation where food and drink is included in the price paid.

Question 8

Conference

Answer 8

A business meeting where lots of people get together to hear different speakers.

Question 9

Conservation

Answer 9

Protecting the natural environment for us and people in the future. For example, The National Trust look after lots of old houses and properties so that people can visit and enjoy them.

Question 10

Customer service

Answer 10

Any help and advice given to customers by a business or organisation.

Question 11

Destination

Answer 11

The place someone is travelling to.

Question 12

Domestic

Answer 12

Holidays for British people within the UK/Great Britain.

Question 13

Excursions

Answer 13

Journeys or trips offered when you are on holiday. For example, a tour of the pyramids in Egypt.

Question 14

Facilities

Answer 14

Buildings, equipment and services that can be used to improve things for visitors. For example, having interactive displays, information headsets, a gift shop, toilets and a restaurant at a museum.

Question 15

Foreign exchange

Answer 15

The place where you swap one type of money for another when you are going on holiday. For example, changing your pounds for euros when you are travelling to France.

Question 16

Heritage visitor attraction

Answer 16

Places that celebrate history or culture. For example, museums or art galleries.

Question 17

Holiday park

Answer 17

A place that tourists can visit, which has accommodation, facilities (restaurants, bars, swimming pool, entertainment and activities all on one site. For example, Butlins or Haven caravan parks.

Question 18

Homeworker travel agent

Answer 18

A travel agent who doesn’t have an office and works from home.

Question 19

Inbound

Answer 19

When tourists from other countries come on holiday to visit the UK.

Question 20

Independent travel agent

Answer 20

A travel agent with just one ship/branch.

Question 21

Insurance

Answer 21

Protection given against a possible problem. For example, a refund if your holiday is cancelled, or paying for medical care if you are unwell on holiday.

Question 22

Interdependencies

Answer 22

Where travel and tourism organisations rely on each other to be able to do their own job. For example, some hotels may rely on coach companies who bring their guests to the hotel.

Question 23

Loyalty

Answer 23

Having a strong feeling of support towards a person, company or place.

Question 24

Mass market tour operators

Answer 24

Tour operators who offer lots of trips to the most popular places so they can get as many customers as possible.

Question 25

Multiple travel agent

Answer 25

A travel agent with more than two branches.

Question 26

Natural visitor attraction

Answer 26

Places where tourists can visit that are natural and not man made. For example, beaches, waterfalls or mountains.

Question 27

Online travel agents (OTAs)

Answer 27

A travel agent which only operates or sells online.

Question 28

Outbound

Answer 28

When someone from the UK goes on holiday to a country, outside of the UK.

Question 29

Passport

Answer 29

A document which gives the owner the right to travel to other countries.

Question 30

Purpose built visitor attraction

Answer 30

Attractions built specifically for tourists. For example, theme parks, museums or a zoo.

Question 31

Retail travel agent

Answer 31

A travel agent with branches on the high street.

Question 32

Self-catered

Answer 32

Accommodation where you can cook your own meals.

Question 33

Specialist tour operators

Answer 33

A tour operator who organised trips for a particular group of people, places or interests. For example, a company who is a specialist in organising trips to Rome.

Question 34

Tour operator

Answer 34

Puts package holidays together. They may sell them to travel agents or directly to customers. For example, customers can book a TUI package holiday from a travel agent, or direct with TUI through their website.

Question 35

Tourism promotion

Answer 35

Organisations who help to promote tourism and provide information to tourists who want to visit the UK. For example, ‘Visit Britain’.

Question 36

Travel agent

Answer 36

A company or business who sell holidays to customers. They may also offer ancillary services (insurance, car hire etc) as part of their services.

Question 37

Visa

Answer 37

A document which gives the holder permission to travel to a particular country.

Question 38

Youth hostel

Answer 38

A place that offers cheap accommodation, usually in shared rooms.

Question 39

Package holidays

Answer 39

Holidays where the price includes at least two items. For example, accommodation and transport.

Question 40

Ground transport

Answer 40

Transport that moves visitors from one place to another. For example, the bus that take your from your plane to the terminal; or a coach that transfers your from the airport to your hotel.

Question 41

Concierge

Answer 41

A member of staff, usually in a hotel, who helps guest by providing information about the local area.

Question 42

Screen tourism

Answer 42

A type of tourism where people visit destinations and places made famous or popular in films and TV.