Community Pharmacy Management (Exam 2 Cut Off) Flashcards
1
Q
Pharmacy Manager Incentive
A
- Duties defined by size of pharmacy, requirements of pharmacy, and organization of company
- Pay, insight, control, and growth are all incentives
2
Q
Appropriate Leader Behaviors
A
Talking to….
- Upper management
- Front store management
- Co-workers
- Technicians
- Patients
- Providers
3
Q
Major Job Responsbilities
A
- Human Resources: hiring, pay codes
- Professional Development: corporate discussions
- Work-Life Balance: breaks, fates with family
- Pharmacy Operations: inventory, metrics
4
Q
Not Meeting Metrics
A
- Responsibility for action plan falls on pharmacy manager
- Develop plan with front store management
- Conference call mandatory to discuss plan
- Continued unmet metrics will lead to visits from district managers, health care supervisors, or directors will occur
- Repositioning of pharmacists or disciplinary action may occur if still unmet
5
Q
Pharmacy Management
A
- Supervises pharmacy
- Improves sales/profits from accuracy
- Recommends plans/promotional programs
- Assists in loss prevention
- Conducts inventories
- Solicits third party business
- Uses pharmacy knowledge to update/improve pharmacy
- Monitors and instructs personnel
- Review policies and procedures
- Manages records
- Ensures generic interventions
- Maintains orders
- Manages equipment
- Informs coworkers of important changes/information
6
Q
Managing Risk
A
- Risk chance that something could go wrong
- Involves having necessary systems and skilled staff in place
- Need mechanisms to learn from mistakes
- Identify/minimize potential harms
7
Q
Minimizing Risk
A
- Consider impacts on patient and their health/vulnerabilities
- Consider what in your work could cause patient harm
- Provide-patient centered services to manage risk
8
Q
Factors Determining Risk
A
- Services the pharmacy provides
- Staff working there and their knowledge/experience
- Scale/nature of activity
- Number of people affected by risk
- Likelihood of something going wrong
9
Q
Daily Activities
A
Varies:
- Inventory management
- Customer service
- MTM services/clinical notes
- Staff coordination
- Core pharmacy workflow
- Corporate level meetings/communication
- Technology challenges/barriers
- Recruitment roles
- Expansion of services
10
Q
Human Resources
A
- Supervise, train, and develop personnel
- Performance evaluations
- Resolve customer complaints
- Recruit, hire, schedule
- Assignment/delegation of responsibilites
11
Q
“Broken” Pharmacy
A
- Low moral
- Untrained
- Unorganized
- Lack of upper management support
- No teamwork
- Treat customers poorly
- Objectives left unmet
12
Q
Reasoning Skills for Challenges
A
- Stay calm
- Stay vigilant
- Stay confident
- Stay clinically minded
- Stay dedicated to the profession
13
Q
Work Life Balance
A
- Important in feeling satisfied in life
- Helps business and society when person’s life is in balance
- Recommends taking a lunch, working out, going out to eat, staying late on comp. time
