Communition Flashcards
What re the functions of communication?
- Managing behaviour
- Feedback
- Emotional sharing
- Persuasion
- Information exchange
Who are the people in communication?
Sender and receiver
What are directions of communication?
Upward, downward and lateral.
What is serial communication?
Communication passed consecutively from one person to another
What are the drawbacks of serial communication?
-MUM (minimize unpleasant message) effect: MUM (minimize unpleasant message) effect:
Important information is not always communicated
-changed content and tone of the message
What are the purposes of attitude survey?
-To determine employee attitudes about an organisation
- Conducted by an outside consultant
- Useful only if an organisation takes the results seriously
What are the forms of upward communication?
- Serial communication
- Attitude survey
- Focus group
- Exit interview
- Suggestion boxes
- Third party facilitators
What are the forms of downward communication?
- Bulletin boards
- Policy manuals
- Newsletter
- Intranets
What are the types of business communication?
- Memos
- Telephone calls
- Voice mail
- Business meeting
What are the 4 patterns of informal communication?
- Single-strand
- Gossip
- Probability
- Cluster
What are the types of office design?
- Open (landscaped) offices
- Cubicles
- Private offices
What are the three main problem in interpersonal communication?
- Intended message versus message sent
- Message sent versus message received
- Message received versus message interpreted
