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fall semester 2024 > communications exam three > Flashcards

communications exam three Flashcards

1
Q

what is intimacy?

A

a close, familiar and usually an affectionate personal relationship

  • intimacy increases as we communicate prive info
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2
Q

what is surface level info?

A

information on the outside
- (i go to uiuc, i live in chicago)

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3
Q

what is private info?

A

information on the inside
(my parents are divorced)

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4
Q

peripheral items are shared …

A

peripheral items are shared more frequently and sooner than private information

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5
Q

what was the percentage of people that shared intimate confidence?

A

2%

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6
Q

what was the percentage of people that shared semi private details?

A

19%

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7
Q

what was the percentage of people that shared public items?

A

65%

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8
Q

what was the percentage of people that shared nothing?

A

14%

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9
Q

self disclosure is…

A

self disclosure is reciprocal
(people engage in equal levels of openness)

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10
Q

communication is quick at the start but slows down quickly as …

A

communication is quick at the start but slows down quickly as private information is shared

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11
Q

what is depenetration?

A

depenetraction is a gradual process of communication withdrawal

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12
Q

how do we decide to share or withdraw?

A
  • cost vs. rewards
  • comparison levels
  • comparison levels of alternates
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13
Q

what are cost and rewards?

A
  • derived from social exchange theory
  • where you weigh they benefits against the costs of disclosure
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14
Q

what are comparison levels? (CL)

A
  • where you gauge relationship satisfaction compared to previous relationships
    (am i happy/sad? are my expectations being met?)
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15
Q

what are comparison levels of alternatives?

A
  • gauging whether it would be better with a prospective other
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16
Q

does the environment play a role in disclosure?

A

yes! you think differently in
- a dimly lit room w a candle
- crowded room w many people

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17
Q

what is the expectancy violation theory?

A

the theory that assumes individuals maintain expectations for behavior within a situation
(expectation is a strong belief for behavior ab what happens in future)

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18
Q

what is violation?

A

refers to a breach in expectations

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19
Q

what is the relational turbulence model?

A

a theory that focuses on the moments of change in a relationship and the resulting communicative, cognitive and behavioral outcomes of a change

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20
Q

what are transitions?

A

a factor or force that creates the potential for change in a relationship
(TRANSITIONS CAUSE TURBULENCE)

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21
Q

what are turbulences?

A

the experiences that come from a transition

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22
Q

what are the two categories of transitions?

A
  • relational uncertainty
  • partner interference
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23
Q

what are the categories of RELATIONAL UNCERTAINTY?

A
  • self uncertainty
  • relationship uncertainty
  • partner uncertainty
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24
Q

what are some ideas of self uncertainty?

A
  • whether YOU want the relationship to last
  • if the relationship is important to YOU
  • how much YOU are romantically interested in your partner
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25
Q

what are ideas of relationship uncertainty?

A
  • whether the RELATIONSHIP is a romantic one
  • whether the RELATIONSHIP is moving in the right direction
  • whether the RELATIONSHIP is moving at the right speed
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26
Q

what is partner uncertainty?

A
  • whether your PARTNER is ready to commit to you
  • whether your PARTNER wants to be with you in the long run
  • how much your PARTNER is attracted to you
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27
Q

what is partner interference?

A
  • accommodating routines
  • interferences with routines and goals
    (thing you do, time, friend time)
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28
Q

put together …

A
  • relationships have different transitions that can connect
  • transitions that connect to make an outcome
  • turbulences
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29
Q

what are some outcomes of transitions

A
  • thoughts
  • emotions
  • communication
  • behavior
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30
Q

what is a small group?

A
  • 3 to 12 people
  • shares common goals
  • there are senses of belonging
  • influencing on one another
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31
Q

what are some advantages of working in small groups?

A
  • more information
  • stimulates creativity
  • remember more
  • greater satisfaction
  • better understanding of self
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32
Q

what are some disadvantages of working in small groups?

A
  • pressure to conform
  • dominate teammates
  • dependent on teammates
  • takes more time
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33
Q

what are maslows hierarchy of needs (in order from bottom to top)?

A
  1. psychological (most foundational)
  2. safety
  3. love and belonging
  4. self esteem
  5. self actualization
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34
Q

what are some factors of influencing group selection?

A
  • activities
  • goals
  • esteem
  • network opportunity
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35
Q

what is tuckmans approach of group formation?

A
  1. forming
  2. storming
  3. norming
  4. performing
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36
Q

what is forming? (tuckmans approach)

A
  • team is assembled
  • tasks are assigned
  • time is spent planning
  • bonding
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37
Q

what is storming? (tuckmans approach)

A
  • team begins task
  • different ideas
  • conflict can rise
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38
Q

what is norming? (tuckmans approach)

A
  • groups work in harmony
  • agree upon roles and values
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39
Q

what is performing? (tuckmans approach)

A
  • final stage
  • peak levels of collaboration and independence
  • respect among others
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40
Q

what are cragen and halls 5 central roles in group formation?

A

task leader
social-emotional leader
information provider
tension reliever
central negative

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41
Q

what are the three leadership styles?

A

authoritarian
democratic
laissez - faire

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42
Q

what is groupthink?

A

conforming to everything the leader says

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43
Q

how do you avoid groupthink?

A
  • leader encourages critical thinking
  • leader is sensitive to status differences
  • inviting a external consultant
  • assign a central negative
  • uses technology
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44
Q

what are the steps to decision making?

A
  1. identify problem
  2. analyze problem
  3. generate several solutions
  4. select solution
  5. test and implement solution
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45
Q

what is step number one? (identify and define problem)

A

journalist six questions
- what
- who
- where
- why
- how

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46
Q

what is step number two?
(analyze problem)

A

what causes lead to effects.

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47
Q

what is step number three? (generate several solutions)

A

nominal group technique
- write down ideas
- identify all solutions
- discuss solutions
-members rank solution
- discuss result

48
Q

what is step number four? (select solutions)

A

make a pro and con chart

49
Q

what is step number five? (test and implement solution)

A

make an action chart

50
Q

why do people make bad decisions?

A

improper analysis of situation
unclear goals
bad information
not utilizing all members

51
Q

what is conflict?

A

a fight, verbal disagreement

52
Q

what are myths about conflict?

A
  • conflict should always be avoided
  • all conflict is due to misunderstanding
  • all conflict is resolvable
53
Q

what are some types of conflict?

A
  • pseudo conflict
  • simple conflict
  • ego conflict
54
Q

what is pseudo conflict? (and how can you solve it?)

A

false conflict
- ask for clarification
- active listening

55
Q

what is a simple conflict? (and how can you solve it?)

A

a basic disagreement
- focus on issue
- perspective talking

56
Q

what is ego conflict? (and how can you solve it?)

A

confidence
- common ground
- not emotional, descriptive

57
Q

what is organization?

A

a relatively large group of people coordinating their activities for some purpose

58
Q

what is vertical spread?

A

levels in an organizations hierarchy

59
Q

what is upward communication?

A

subordinate to superior communication

60
Q

what is downward communication?

A

superior to subordinate communication

61
Q

what is horizontal spread?

A

perts of an organization differentiated by specialized responsibilities

62
Q

what is geographic spread?

A

physical distance between parts of the organization
(external and internal)

63
Q

what is a node?

A

a unit of analysis

64
Q

what is a link?

A

a connection

65
Q

what is a clique?

A

a tight cluster of nodes

66
Q

what are the network roles?

A

a liaison, a isolate and a bridge/broker

67
Q

what is a liaison?

A

connects 2 or more cliques but doesn’t belong to any

68
Q

what is a isolate?

A

has few or no links

69
Q

what is a bridge/broker?

A

a member of one clique with links to other cliques

70
Q

what is a network structure?

A

the circles that all connect

71
Q

what is a formal structure?

A

the lines and numbers with boxes

72
Q

why is network analysis useful?

A
  • it changes formal organizational structure
  • diagnosing need for personal or interpersonal interventions
  • identifying key people and their roles
73
Q

what is knowledge sharing?

A

critical to organization function and job performance

74
Q

how do organizations communicate with their employers?

A

they show appreciation to employees, less likely for them to leave

75
Q

how do organizations communicate with their customers?

A

seek background on their products, nutritional and allergen

76
Q

how do organizations communicate with their shareholders (financially)

A

financial statements, expansions, company projection

77
Q

what is fundraising?

A

the process of collecting voluntary financial contributions form individuals, businesses , or organizations to support a cause

78
Q

what is health communication?

A

health communication is the way we seek, process, and share health information

79
Q

what is a paternalistic model?

A
  • provides all info
  • makes recommendations
  • provider gives options and patient picks one
80
Q

what is an informed model?

A
  • gives options
  • patient has final say
81
Q

what is a shared model?

A
  • collaborate together
  • go through every step
  • most satisfied
82
Q

what are the four contexts of influence?

A
  • media contexts
  • organizational context
  • political-legal context
  • cultural context
83
Q

what is media context?

A

what you see
(tv, greys anatomy)

84
Q

what is organizational context?

A
  • who you can see and where
  • managed care
85
Q

what is political-legal context?

A
  • malpractice limitation
  • real connections
86
Q

what is cultural context?

A
  • identify focused
  • how interactions go
  • comfortability
87
Q

what is medical mistrust?

A

mistrust refers to a lack of trust or confidence often characterized by doubt or honesty

88
Q

how do you define social support?

A

people helping people

is reciprocated

89
Q

what is the buffering hypothesis?

A

suggests any support is good support

stressor —> negative outcome
stressor –> social support —> positive outcome

90
Q

what is the matching hypothesis?

A

suggests that the right support is good support

social support that matches need —> stressor —> positive outcomes

91
Q

what are the types of emotional support?

A

informational support
instrumental support
emotional support

92
Q

what is informational support?

A

advice, knowledge, information, connections

93
Q

what is instrumental support?

A

goods, services, financial aid

94
Q

what is emotional support?

A

care, concern, empathy, listening, sympathy

95
Q

why study family communication?

A

socialization
meaningful
unique context

96
Q

how do you define a family?

A
  1. blood
  2. legal connections (marriage)
  3. nurturing and socializing newborns
  4. past history, present reality, and future interconnectedness
97
Q

what is the family systems theory?

A

a lens for understanding foamy interactions and outcomes

98
Q

what are key concepts for family as a system?

A

interdependence
wholeness
boundaries
calibration/feedback
circular causality

99
Q

what is interdependence?

A

interrelated and depending on each other to function

100
Q

what is wholeness

A

working better together and synergy

101
Q

what are boundaries?

A

whatever separates people from others
external -> keeping away from outside
internal -> keeping away from inside

102
Q

what are the the three areas studied for whole family secrets?

A

topic
family satisfaction
relationship with the disclosure recipient

103
Q

what is topic and why does it relate to secrets?

A

taboo topics and secrets are more likely to be kept on the inside

104
Q

why does family satisfaction relate to secrets?

A

people who were more satisfied with their family relationships were more likely to keep secrets

105
Q

why does relationship with disclosure recipient relate to family secrets?

A

people who felt psychologically and similar to the disclosure recipient were more likely to tell them their family secrets
BIGGEST ONE

106
Q

what is a calibration?

A

the function of maintaining stability in a family

107
Q

how does negative feedback effect calibration?

A

NEGATIVE: minimizes change in a family and helps create homeostasis

108
Q

how does positive feedback effect calibration?

A

POSITIVE: allows a family to change, grow, create and innovate. Allows family system to be morphogenic

109
Q

what is circular casualty?

A

suggest that different people in a family trigger reactions in others.
response cycle

110
Q

what are the parenting styles?

A

authoritative
permissive
authoritarian
neglectful

111
Q

what is the authoritative parenting style?

A

perfect parent
both demanding and responsive
best of both worlds

112
Q

what is the permissive parenting style?

A

best friends
no discipline
no demand

113
Q

what is the authoritarian parenting style?

A

set rules
no real relationship
boss

114
Q

what is the neglectful parenting style?

A

worst parent
never present
no discipline

115
Q

what are the five love languages?

A

gifts
acts of service
physical touch
affirmations
quality time

fall semester 2024 (6 decks)

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