Communications and teamwork

Question 1

How many people make up a team?

Answer 1

ideally 4-6

Question 2

What is a formal group?

Answer 2

group made to achieve specific organisational objectives, co-ordination of work activities

Question 3

What is an informal group?

Answer 3

• based upon personal relationships and agreement of group members, satisfy members psychological and social needs

Question 4

What are the four dynamics of a group?

Answer 4

1) forming
2) storming
3) norming
4) performing

Question 5

What is the name of the classification of roles in team working?

Answer 5

Belbin’s evolved nine team roles

Question 6

What type of manager is a theory X manager?

Answer 6

• carrot and stick
• average person is lazy and dislikes work
• coerce, control, direct and threaten
• average avoids responsibility and lacks ambition
• direction preferred, values security
• motivation only at physiological and security levels

Question 7

What type of manager is a theory Y manager?

Answer 7

• work is as natural as play and rest
• people will self direct and control in pursuance of objectives
• commitment to objectives if rewarded
• average worker can accept and seek responsibility in correct conditions
• capacity to solve problems is distribute widely in population

Question 8

In the Blake and McLanse leadership grid, which score/position is ideal?

Answer 8

9/9
max concern for people and production

Question 9

What is a referral?

Answer 9

a formal request by a member of dental team requesting that another member of team take over all, or part, of the care of a patient

Question 10

What should be included in a referral?

Answer 10

• patient’s name, DOB, address, postcode, telephone numbers
• medical practitioner details
• MH
• reason for referral - history of condition, treatment to date
• recent, high quality radiographs, where appropriate
• study casts if appropriate
• chartings (periodontal)
• whether it is a request for treatment or an opinion

Question 11

Who are referrals vetted by?

Answer 11

a consultant

Question 12

What are the referral targets for referral to treatment and referral to outpatient appointments?

Answer 12

treatment - 18 weeks
new outpatient appointment - 12 weeks

Question 13

What are the referral targets for cancer care?

Answer 13

• begin treatment within 31 days of decision to treat
• begin treatment within 62 days of receipt of referral

Question 14

What are the advantages of CC’ing in a patient in a referral?

Answer 14

• can ask questions of you
• stops you using inappropriate language
• part of their record they have access to anyway
• they know when it has been sent
• helps fulfil/demonstrate number of GDC standards
• moves away from paternalistic approach to care
• most patients like it

Question 15

What are the disadvantages of CC’ing in a patient in a referral?

Answer 15

• know what is being said about them, can ask questions
• can cause upset depending on subject/content
• must seriously consider your language

Question 16

What is a good alternative to CC’ing in a patient into a referral?

Answer 16

write a separate letter to patient