communications Flashcards
What is formal communication?
Flow of information through official channels and methods, controlled and often recorded.
Effective in the construction industry for documentation.
What characterizes informal communication?
Moves more freely and is a quick way to communicate; does not usually provide a paper trail.
Increases working relationships.
What is the purpose of communication techniques in project management?
To ensure motivation, instruction, monitoring, and cooperation among team members.
Clear communication can raise positivity and clarify roles.
List some methods of communication used in project management.
- Fax
- Face to face
- Video calls
- Text message
- Phone
Different methods are suitable for different types of information.
What are the benefits of face-to-face communication?
Provides clear information, allows discussion and problem resolution, and enables relevant questions to be asked.
Actions and plans can be explored in detail.
What is the role of regular site meetings?
To ensure clear communication between the principal contractor and subcontractors.
Meetings can be held online or face to face.
What are the advantages of email as a communication method?
Most commonly used, effective for relaying information, and easily accessible from devices.
Useful for resolving issues among many people.
How are text messages used in communication?
To clarify major or minor information and communicate small pieces of information quickly.
Often used for quick updates.
What are the consequences of poor communication?
- Low morale
- Reduced productivity
- Increased risks
- More accidents and injuries
- Incorrect work carried out
Poor communication can have significant negative impacts.
What should be considered when communicating verbally?
- Pitch and tone of voice
- Listening skills
- Checking understanding
- Taking notes
Effective verbal communication requires attention to these aspects.
What non-verbal aspects should be considered in communication?
- Gestures
- Facial expressions
- Eye contact
- Body language
Positive non-verbal cues can enhance working relationships.
What is digital project management?
Incorporates technology and BIM for effective communication through connected data.
Enhances efficiency in project management.
What are the advantages of digital project management?
- Document sharing tools
- Streamlined communications
- Faster communication of project variations
Compared to traditional methods, these advantages significantly improve project execution.
