Communications

Question 1

What is communication?

Answer 1

It is the process of using messages to generate meaning

Question 2

What are the components of communication?

Answer 2

People: sender and receiver
Message: Medium and Channel
Feedback: response from receiver

Question 3

Draw the communication process

Question 4

What are the responsibilities of a communicator?

Answer 4

Be prepared
Be ethical

Question 5

How can a communicator be prepared?

Answer 5

Organized
Clear
Concise and punctual

Question 6

How can a communicator be ethical?

Answer 6

Golden rule
Egalitarian: comprehensible to all listeners or readers
Respectful: Don’t be disrespectful, lose temper, be unprofessional
Trustworthy: Build a healthy relationship, if don’t know the answer, research and get back

Question 7

What are the forms of communication?

Answer 7

Verbal communication: written and oral
Non-verbal communication: behaviors without using words

Question 8

What are the component of an email?

Answer 8

Subject
Courteous greeting
State purpose
Use organized texts

Question 9

What are the forms of non-verbal communication?

Answer 9

1. Kinesics: movements of face, arms, hands, body movements eg: gestures, head movements, eye contact, expressions
2. Proxemics: use of space and distance to influence communication eg: handshake, personal space
3. Vocalics: Study of paralanguage (pitch, volume, rate, vocal quality, fillers
4. Personal presentation and environment

Question 10

What is noise?

Answer 10

Anything that interferes with clear communication.
- Poor communication skills
- Physical noise
- Certain attitudes and behavior
- Language and cultural barriers