Communication Utilized in Professional Nursing (part 1)

Question 1

What are the 4 phases of a therapeutic helping relationship?

Answer 1

1. ) Pre-interaction Phase - nurse previews information about the client and deals with any feelings identified from the information.
2. ) Introductory Phase - also known as orientation phase. Sets tone for the relationship. 3 stages to the phase: opening the relationship, clarifying the problem, and structuring and formulating the contract.
3. ) Working Phase - 2 major stages: exploring (understanding thoughts and feelings) and Fascilitating and taking action for those thoughts and feelings.
4. ) Termination Phase

Question 2

What are the 4 basic components of the process of communication.

Answer 2

1. ) Sender - the person or group that is encoding and sending the message.
2. ) Message - what is actually said or written or otherwise sent.
3. ) Receiver - listener or person/group receiving the message.
4. ) Feedback - response to the message from the receiver.

Question 3

Give several examples of therapeutic communication techniques

Answer 3

1. ) using silence
2. ) providing general leads
3. ) being specific
4. ) using open-ended ?’s
5. ) restating or paraphrasing
6. ) offering self
7. ) reflecting summarizing and planning