Communication Strategies (pt. 1) Flashcards
1
Q
What is communication?
A
Art of transmitting info, attitudes, and ifeas between people
-covey thougts and feelings to someone else
2
Q
How do we communicate?
A
- listening, 45%
- reading, 16%
- talking, 30%
- writing, 9%
3
Q
What does the sender do?
A
Clarifies
4
Q
What about the receiver?
A
Confirm
5
Q
Paraverbal communication?
A
How we say our words
-accent or tone
6
Q
55-38-7 rule? (Communication equation)
A
Verbal is 7%
Paraverbal is 38%
Non verbal is 55%
7
Q
Effective communication skills?
A
- asking questions
- empathy
- giving feedback
- eye contact
- active listening
8
Q
Segmentation can be based on?
A
- behavioral
- cultural
- demographic
- physical
- psychological
9
Q
Intrapersonal communication?
A
W/ oneself using reflective thinking or internal voices
10
Q
Interpersonal communication?
A
Between people whose lives influence each other
-builds, maintains, and ends our relationships
11
Q
Group communication?
A
Among groups
12
Q
Communication strategies?
A
- radio
- TV
- newspaper
- open house
- social media
