Communication Skills

Question 1

Which of the following is an example of nonverbal communication by a nursing assistant?

Answer 1

Smiling at a new resident

Question 2

Which of the following is an example of positive nonverbal communication by nursing assistant?

Answer 2

Leaning forward to listen as a resident talks about her day.

Question 3

An example of active listening is what?

Answer 3

NA focusing on the resident and providing feedback

Question 4

If a resident is difficult to understand, a nursing assistant should what?

Answer 4

Restate what the resident is saying in her own words to find out if she has understood.

Question 5

Why is it important to consider a resident’s cultural background when communicating with him or her?

Answer 5

Because cultural background helps determine how people communicate and can help the NA communicate better with the resident.

Question 6

If a resident’s native language is different from the nursing assistant’s, the nursing assistant should what?

Answer 6

Use an interpreter to translate the message.

Question 7

Each time a nursing assistant greets a resident, he should what?

Answer 7

Explain the procedure to be performed.

Question 8

One way for an NA to have a positive relationship with the resident’s family and friends is to what?

Answer 8

Respond immediately when the resident calls for help

Question 9

The main part of a word that gives it meaning is the what?

Answer 9

Root

Question 10

When is it appropriate for nursing assistants to use medical terminology?

Answer 10

When communicating with the care team

Question 11

Which of the following shows the correct conversion of 1330 to regular time?

Answer 11

1:30 PM

Question 12

Which of the following shows the correct conversion of 7:45 PM to military time?

Answer 12

1945

Question 13

A nursing assistant’s responsibility with a residents medical chart is to what?

Answer 13

Gather information and note observations and care.

Question 14

The nursing assistant can share information about residents with who?

Answer 14

Other members of the care team

Question 15

Accurate documentation is important because why?

Answer 15

Documentation provides an up-to-date record of a resident’s status and care.

Question 16

When should documentation be recorded?

Answer 16

Immediately after care is given

Question 17

When using the computer at work, a nursing assistant should what?

Answer 17

Log off the computer when she is finished using it.

Question 18

Why must a nursing assistant be concerned about privacy if documentation is done on a computer?

Answer 18

Because the information is confidential and someone who is not part of the care team might see the screen.

Question 19

Which of the following is true of the MDS?

Answer 19

A nursing assistant’s report may trigger a needed assessment for a resident.

Question 20

Which of the following is an example of objective information?

Answer 20

“Mr. Castillo’s blood pressure is 115/68.”

Question 21

Which of the following is an example of subjective information?

Answer 21

“Mrs. Parker says she is dizzy.”

Question 22

Which of the following senses is not used in making observations?

Answer 22

Taste

Question 23

Choose the resident condition that the NA should report immediately to the nurse:

Answer 23

Chest pain

Question 24

Which of the following is the first step in the nursing process?

Answer 24

Assessment

Question 25

What is the nursing assistant’s role in care planning?

Answer 25

The nursing assistant shares observations that may affect the care plan.

Question 26

If a nursing assistant is not sure what information to share at the care conference, she should

Answer 26

Talk to the nurse before the meeting

Question 27

Which of the following would be considered an incident?

Answer 27

Ms. Martin falls in the bathroom but seems uninjured.

Question 28

A sentinel event is

Answer 28

An occurrence involving death or serious injury.

Question 29

Under what conditions should a nursing assistant complete an incident report if he is injured on the job?

Answer 29

Any time he is injured on the job.

Question 30

Which of the following is the best example of using proper telephone etiquette at work?

Answer 30

“Good afternoon, Hartman skilled care facility, Brenda Johnson speaking. “

Question 31

If a nursing assistant sees a call light for a resident who is not assigned to her, she should

Answer 31

Answer the call light

Question 32

Rounds are

Answer 32

A method of reporting in which staff move from room to room

Question 33

What does a resident’s code status indicate?

Answer 33

The type of care that should be provided in the event of a cardiac arrest or other catastrophic failure.

Question 34

What is the first thing a nursing assistant should do after getting a work assignment?

Answer 34

Check if any of his assigned residents requires immediate help or care.