Communication Challenges Flashcards
One way for a nursing assistant to communicate effectively with a visually-impaired resident is to
Use the face of an imaginary clock to explain the position of objects
If a resident is hearing impaired, a nursing assistant should
Make sure the light is on the nursing assistant’s face not the resident’s
While distributing meal trays, Brenda gives the wrong meal to a resident who has diabetes. She says that the resident distracted her by complaining about the food. Which defense mechanism is she using?
Rationalization
Laura’s supervisor reprimands her for being late to work. Later that day, Laura yells at a resident for being incontinent. Which defense mechanism is she using?
Displacement.
Which of the following is the best example of how a nursing assistant should communicate with an anxious resident?
The NA should gently ask the resident what is bothering him.
Which of the following is the best way for a NA to communicate with a resident who is depressed?
The NA should use body language that shows interest.
Which of the following is the best way for a NA to respond to a resident who is angry?
The NA should try to find out what is causing the resident’s anger.
Which of the following is an example of aggressive, rather than assertive, behavior?
A resident tells a nursing assistant that she is clumsy and is moving too slowly.
Which of the following is true of combative behavior?
The behavior may be caused by disease or medication.
If a resident becomes combative, a nursing assistant should
Try to find out what triggered the behavior
When is it appropriate for a nursing assistant to hit a resident?
Never
Which of the following would be the best response by a nursing assistant if a resident is demonstrating inappropriate sexual behavior?
The NA should distract the resident or direct her to a private area.
When a resident is confused, the nursing assistant should
Provide a quiet environment
A person in a coma may still be able to
Hear
When communicating with the resident who has a functional barrier, the nursing assistant should
Give the resident time to speak
