Communication Skills

Question 1

Visual
Body language
Verbal
Nonverbal

Answer 1

Types of communication

Question 2

Passing of information between one person and another, that is mutually understood and results in the other person behaving in a manner which demonstrates his or her understanding.

Answer 2

Effective communication

Question 3

The ___________ _________________ of effective communication is that the meaning be understood by the receiver in the same way that it is understood by the sender.

Answer 3

First element

Question 4

The __________ _____________ in effective communication is that knowledge of the receivers understanding is passed back to the sender by some form of feedback

Answer 4

Second element

Question 5

Encoding
Transmitting
Receiving
Decoding
Feedback

Answer 5

The process of communication

Question 6

Past experience
Motivation
Social context

Answer 6

Three factors that influence perception

Question 7

Clothes
Jury
Hairstyles

Answer 7

Symbolic Communication

Question 8

1. Listening for total meaning
2. Responding to feelings

Answer 8

Two components of effective listening

Question 9

1. Sender cause the barriers
2. Listener cause the barriers

Answer 9

Barriers to effective listening