Communication Skills Flashcards
Open questions
Longer and creative answers. Tell me explain.
Closed questions
Yes, no make chose from list of possible answers on descriptive
Leading questions
Suggestive prompts encourages answer
Time is it efficient and focused
Probing questions
 Does a more info based on clients, response
Doublebarrelled questions
Ask two questions at once
When is questioning important?
For over-the-counter interactions in a mess, pharmacy services, Clerkin and clinical trial charging assessments
Wwham pathway
Who
what symptoms?
How long has The Simpsons been there for
actions
medication?
Ass method
Age appearance, search for someone else medication extra medication time, persistent history of the symptoms and dangerous symptoms
Sitdownsir
Sitel, location of sign or symptom intensity, type of nature, duration, onset of symptoms, aggregation radiation, incidents of frequency, relieved by relieved by
Socrates
Site onset character, radiation Association time exacerbation severity
What is discriminative listening?
Only listening to what you want to listen to
Why is silence in communication important?
Both parties organise thoughts opportunity for both individuals to speak emphasise important messages
Fleece model
Model of empathy, discussing putting yourself in other peoples shoes
Comprehensive, listening
Refraining from being critical evaluation, the message
Why is active, listening important?
Signal interest and her patient story reduce number of complaints into liberate with patients, emotional state, picking up verbal and non-verbal cues
