Communication Skills

Question 1

Open questions

Answer 1

Longer and creative answers. Tell me explain.

Question 2

Closed questions

Answer 2

Yes, no make chose from list of possible answers on descriptive

Question 3

Leading questions

Answer 3

Suggestive prompts encourages answer
Time is it efficient and focused

Question 4

Probing questions

Answer 4

 Does a more info based on clients, response

Question 5

Doublebarrelled questions

Answer 5

Ask two questions at once

Question 6

When is questioning important?

Answer 6

For over-the-counter interactions in a mess, pharmacy services, Clerkin and clinical trial charging assessments

Question 7

Wwham pathway

Answer 7

Who
what symptoms?
How long has The Simpsons been there for
actions
medication?

Question 8

Ass method

Answer 8

Age appearance, search for someone else medication extra medication time, persistent history of the symptoms and dangerous symptoms

Question 9

Sitdownsir

Answer 9

Sitel, location of sign or symptom intensity, type of nature, duration, onset of symptoms, aggregation radiation, incidents of frequency, relieved by relieved by

Question 10

Socrates

Answer 10

Site onset character, radiation Association time exacerbation severity

Question 11

What is discriminative listening?

Answer 11

Only listening to what you want to listen to

Question 12

Why is silence in communication important?

Answer 12

Both parties organise thoughts opportunity for both individuals to speak emphasise important messages

Question 13

Fleece model

Answer 13

Model of empathy, discussing putting yourself in other peoples shoes

Question 14

Comprehensive, listening

Answer 14

Refraining from being critical evaluation, the message

Question 15

Why is active, listening important?

Answer 15

Signal interest and her patient story reduce number of complaints into liberate with patients, emotional state, picking up verbal and non-verbal cues

Question 16

Ways of showing active, listening

Answer 16

Wait time, nodding eye contact encouragement, repetition

Question 17

What are the different type of consultation models?

Answer 17

Default paternalistic, consumerist, mutuality

Question 18

Default consultation

Answer 18

Practitioner in control

Question 19

Paternalistic consultation

Answer 19

Practitioner, heads or control close consultation

Question 20

Consumer iStick consultation

Answer 20

Patient in control forcing opinions

Question 21

What is a mutualistic consultation?

Answer 21

Open questions, encouraging people to talk

Question 22

Which method is a preferred method of conversation

Answer 22

Mitualistic

Question 23

List the types of barriers of communication

Answer 23

Physical time, environments, language, gender, cultural, personal, an emotional

Question 24

Environmental barriers to communication

Answer 24

Privacy concern, noise, and unhygienic

Question 25

Time, barriers of communication

Answer 25

Busy pharmacy patient Rushing

Question 26

Personal barriers to communication

Answer 26

Past experiences and prejudice

Question 27

Physical barriers to communication

Answer 27

Mobile phone Heights hearing difficulties cannot see your face speech difficulties

Question 28

Language barriers to communication

Answer 28

Scientific jargon, common language and colloquial terms

Question 29

Why is information provisions important?

Answer 29

Deal with patients and professionals and we change information we give out based on individuals we are working with

Question 30

In information provision, what can you offer?

Answer 30

Interaction, relationship filtration, continuously safety, net

Question 31

In information provisions, what must you consider?

Answer 31

How much information is needed, assessing, starting points, structure, share decision