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SG Coach Level 1 > Communication & Relationship Building > Flashcards

Communication & Relationship Building Flashcards

• Describe the communication model and process in context of coaching • State the 3 keys stakeholders for coaches in communication • Develop communication strategies for parents/employers and officials • Describe Tuckerman’s stages of group development • Identify the characteristics of a team • Describe Hackman’s Five Factors Model • Apply Hackman’s Five Factors Model in sport group management

1
Q

Fill in the blanks for the Communication Effectively (Shannon Model)

A

ANS: medium/ interfering noise/ respond(see diagram)

Coach:

  1. Think of thoughts or ideas to convey (information formed)
  2. SEND information by translating the thoughts into an appropriate message (encoding infor)
  3. Using a MEDIUM, transmit the message through appropriate channels (verbal/ non verbal/ demonstration/video/ written)

Receiver

  1. athlete receives the message (decoding infor)
  2. athlete interprets the meaning of message
  3. athlete responds internally to the interpretation of message
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2
Q

6 types/ forms of communication

A

Listening

Verbal

Non verbal

Written

Demonstration

Computer/Technology /visual aids

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3
Q

Biggest Challenge faced in communication at coaching with parents

A

Managing expectations

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4
Q

Challenges faced in communication at coaching with students/athletes/clients

A

Language barrier

Different learning styles

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5
Q

What kind of non verbal cues are there?

A

Signal

Facial expression

Touch

Gestures

Voice characteristics

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6
Q

Tips for active listening from coach

A

Use Open ended questions to encourage athlete to talk

Paraphrase main points to check whether you understand the message and the athlete feelings correctly

Respond verbally with non-verbal cues to show approval

Express empathy

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7
Q

Tips to minimise misinterpretations during communication

A

Specific

Consistent

Communicate clearly

Distinguish fact from opinion

Mention one thing at a time

No hidden agenda in message

Supportive

Ensure consistency between verbal and non-verbal message

Repeat Appropriate to receiver’s comprehensive ability

Ask for feedback

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8
Q

How to create a parent orientation programme

A

Share objectives

Introduce yourself and coaching philosophy

Provide infor on nature of sport and potential risks

Explain team rules, policies, procedures

Discuss expectations of parents and athletes

Give opportunities for parents to express concerns

Establish clear lines of communication between coach and athletes’ parents

Keep parents informed

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9
Q

What happens during the Norming stage?

A

Agreement and consensus (Respect Authority)

Clear roles and responsibility

Facilitation (making task easy for other member)

but Danger of “groupthink”

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10
Q

Challenges faced in communication at coaching with officials

A

Controlling emotions when officials make mistakes

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11
Q

Possible outcomes of negative behaviours towards officials

A

Distracted officials may lose concentration of game

Increase likelihood of getting unfavourable calls

Hurt future contest if relationship is hurt

Model undesirable behaviour to athletes, damage your reputation and credibility

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12
Q

What factors affect the developing of groups?

A
  • Internal factors: identity, goals, norms, roles
  • External factors: social reality and social rewards
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13
Q

What is a sports team?

A

A sport team has a collective goal

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14
Q

What are the stages of development of a team?

A

Forming

Storming

Norming

Performing

and Adjourn

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15
Q

What is in the forming stage?

A
  • little agreement, but positive and polite
  • unclear roles and responsibilites
  • dorminant role from leader beacause members need guidance and direction
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16
Q

What is in the storming stage?

A

Members may Challenge Authority

Conflict & Resistance within group,

Coaching

increased clarity of purpose

Power struggles

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17
Q

What is Norming in the Tuckman (1977) group development model?

A

Mutual agreements for team function and members role

Cooperation

Role stability & acceptance

Development of mutual respect

Focus on opponents

Increased satisfaction

Group cohesion starts here

18
Q

What is in Performing stage?

A

Clearly defined roles,

Problem solving,

Goal= team success and respect and encouragement

in other words, members begin to seriously interact & support each other, focus on solving problems as a group, interpersonal relationships stabilise, support systems develop, real performance and team cohesion starts here

19
Q

What is black sheep effect in the initial stage of group development?

A

Tendency of group members to judge likeable ingroup members more positively and deviant ingroup member more negatively than comparable outgroup members

20
Q

What are the 2 Group Structures?

A

Physical structure (Composition and organisation which includes number of members, hierarchy)

Psychological structure ( Differentiation among individuals in roles and norms)

21
Q

What are the two factors in Psychological structure?

A

Group roles (Positions)

Group Norms (Traditions)

22
Q

What is a Group Role?

A

A set of behaviours required or expected of the person pccupying a certain position in a group

23
Q

What is meant by formal group role?

A

Outlined specific role (position, coach, physio)

24
Q

What are the two key issues within group roles?

A

Role clarity ( do you and your team understand their job)

Role acceptance (are players happy within their roles)

25
Q

What are the two aspects within group status?

A

Personal attributes (age, experience, role, ability)

Situational attributes (shirt number, clothing/sponsor)

26
Q

What are the 3 Group norms?

A

Formally (set rules such as team meetings) or

Informally (expectation by team such as socialise after a meeting),

Powerful effects on behaviour (group norms such as initations) and Deviation

27
Q

What is cohesion?

A

A process which is shown from a group by sticking together and remaining united in its pursuit of obtaining a desired result

28
Q

What are the 3 crucial features of cohesion?

A

Interpersonal attraction,

Commitment to a common task

Pride in the group

29
Q

What are the characteristers of cohesion?

A

Multidimensional

Dynamic

Instrumental & effective

30
Q

What is meant by informal group roles?

A

roles that evolved from interactions within the group members (e.g. team joker, enforcer)

31
Q

What are Norms?

A

Levels of performance or patterns of behaviour to be adopted by the whole team

32
Q

What is meant by a TEAM?

A

may have attraction, friendship, shared goals or shared characteristics…

higher degree of shared purpose

greater sense of identity

33
Q

What is a Group?

A

Attraction between members,

friendship between members,

some shared goals,

some shared characterstics

34
Q

Match the left column to the right column

A
35
Q

Hackman (2002) Five Factors Model to explain about effectiveness of a team:

A
  • Being a Real Group (Stable membership, shared task, Group Boundaries)
  • Compelling Direction, e.g. SMART approach, Specific, Measurable, Attainable, Relevant, Time bound)
  • Enabling Structure (dictated by organization, You)
  • Supportive Context (group reward, information, development)
  • Expert Coaching
36
Q

Describe the Doran (1981) approach to create clarity for the goal setting process?

A

S.M.A.R.T

Specific in nature

Measurable in terms of outcome

Attainable

Relevance to the individual

Time bound

37
Q

In Hackman (2002)model, what is meant by “Enabling Structure”?

A

the structure for group members to communicate, execute and evaluate taskm a structure must have these Considerations for

  1. Task
  2. Norms
  3. Composition
38
Q

What is black sheep effect?

A

Group members’ tendency to sustain a positive and distinctive social identity.

39
Q

What are the 3 criteria that the Hackman (2002) model propose in the making of a successful group?

A
  1. Satisfy internal and external clients
  2. Finding meaning and satisfaction within the group
  3. Developing capabilities to perform in the future
40
Q

What is meant by Personal identity ? What is meant by Social Identity?

A

Personal identity is defined by individual character traits and attributes.

Social identity is defined by group affiliation and associated characteristic (Hogg & Williams, 2000)

41
Q

What is meant by Social Reality?

A

Social Reality is made up of the beliefs of people that you interacts with. Through these beliefs, shared expectations of the group would affirm your beliefs as well as influence your decision as these expectations are widely agreed upon.

(S.R. is an uncontrollable factor for coaches)

SG Coach Level 1 (6 decks)

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